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Can't Pause Orders or Cancel Account Online
"After I euthanized my dog, I wanted to pause my shipments of dog food until I got another pooch. I figured I would cancel or pause my current order and then create a new one or edit the old one when I needed dog food again.PetFlow does NOT allow you to do this online. You can set an order to ship later, but then you have to keep postponing it every few weeks. You can remove some things from your cart, but not everything to totally eliminate getting a shipment.So, I thought I would just cancel my account. You can't do this online, either. I absolutely hate this: It's an online account; it should be manageable online. It isn't.You have to call customer support to cancel. Just what you're looking for - some other thing you have to worry about when your pet has died.Some parts of the service were fine. That is to say, they did what they were supposed to do - ship me dog food. Which just isn't that complicated.I only used PetFlow because we had to get special diet food that wasn't available locally except for a huge cost through our vet. Otherwise, I would much rather have purchased locally to support local pet stores. PetFlow's prices on some things were lower than local prices and other online stores. Some were not. I suggest shopping around a little bit.Were I to sign up for another service or use the online tools from one of the big pet store chains."
Great Customer Service
"Had a miscommunication with customer service where I first accidentally ordered the wrong food and then had my food shipped to my old address. Customer service was more than helpful on making sure that I got the correct food and that I received it at my current address. Very Helpful! "
"We enjoy shopping at PetFlow and knowing that every purchase helps feed a dog in a shelter, too. We had an issue with missing items from a recent shipment and they resolved the issue and gave a credit for future purchases without having to go through a runaround. Would highly recommend. They also carry the brands we want and decent prices. Two thumbs up."
"I discovered that my dog's food contained moldy morsels throughout the bag. I called PetFlow's Customer Support and spoke with AJ. He was very helpful and asked me to email a picture of the kibble for him to examine. Within an hour, I had received a reply stating that my dog should not be eating this food and that he would send me a new bag of food. Four days later I have my new bag of food. I want to thank AJ and PetFlow for awesome Customer Service. I have bought food from PetFlow for sometime and wouldn't think of ordering from anyone else."
"great prices and customer service"
Love the Evanger’s dog and cat food products
"Pet Flow has wonderful Evanger’s Products for sale. Love the Auto Ship program of this Company."
"I was reading the reviews. The recent reviews are all good. I only found that in 2014 and 2016 there were 1 star reviews. I have had auto-pay and ordering myself and both have worked for me. Some review said they answer emails quickly but I usually call them. I had a problem with my email and they changed it on my account in a matter of minutes. "
Great customer service
"It's been a while since I shopped at PetFlow, though I’m not sure why. I'm happy to be back. I remember great customer service in the past, and experienced it, again, tonight. I actually looked up reviews before I purchased, and saw great reviews. When I got to their URL, I recognized it immediately. Thanks, PetFlow. I look forward to shopping with you."
"My order arrived damaged (likely not Petflow's fault), and Marvin promptly replied to my email letting them know of the issue. He proactively offered an ideal solution to my problem. Great customer service! "
"Vanessa helped me with my problem. She was courteous and professional in her assistance to me. PetFlow is a wonderful company that cares about its customers...and their pets."
Wonderful Customer Service!
"I have been a PetFlow customer for several years and find their customer service to be simply wonderful! Great job!"
Petflow is the best!
"I am so happy to have Petflow- it is so convenient. I first began using them because they carry Orijen dog food, an amazing brand. I order food every month, and sometimes add on other items to my order. I love that you can add on a one-time order to monthly purchases! If I need to change the shipping date, it is so easy and hassle-free. I just ordered the wrong size harness and Petflow will exchange it with no shipping cost! The customer service representative helped me in about two minutes, and was very pleasant to speak with. I will be thrilled to continue to refer your company to my dog training clients and friends! Thank you Petflow Team!!"
"Very helpful customer service! I had not received a tracking number, I emailed petflow and they were on the case! Received an email back within five minutes. Love that they carry my dogs favorite food :) will be a customer for life!"
"Samantha, was a pleasure to talk with this afternoon, she was extremely polite and provided me with excellent service.Thank You,Robert Rossi"
"I had a problem which I wasn’t upset about and they still came through with stellar service! They usually respond by email within a day. I love my auto shipments and can change the dates anytime with no problems!"