• ADDRESS
    17545
  •  
  • BUSINESS HOURS
    09:00am - 5:30pm Monday-Friday Closed Saturday & Sunday
    GENERAL PHONE
    800-617-0643
    FAX
    717-665-0880
  •  
  • SUPPORT EMAIL
    customerservice@backcountryedge.com
    SUPPORT PHONE
    800-617-0643

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Online Ordering

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Other

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Review History & Profile See full Rating history

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-04-17

Excellent Service

"Ordered a backpack that was on back order, Taylor (gear specialist) was extremely helpful in providing guidance. When the pack was available from the manufacturer (which wasn't too long), I called Taylor and had the backpack in 3 days. Nice to see a company that actually is customer service oriented. Bookmarked their site, I will utilize them for future purchases!"

Helpful Cool

5/5
2018-03-21

Very Happy Customer!

"Excellent shopping experience! I got free shipping and my order came in 3 days!"

Helpful Cool

5/5
2018-01-17

Fast return

"I had to exchange a nano puff jacket for a different color. I mailed it back on Tuesday. I received the new coat on Friday. I didn’t pay any shipping for the exchange. That was so fast. Impressive."

Helpful Cool

5/5
2018-01-06

Great Experience...More to Come

"I've ordered two items from Backcountry Edge and they both arrived very quickly. The first was a backpack that received great expert reviews...but one that just did not fit me comfortably. I gave them a call to try a different backpack (I had narrowed down to 2) and Becky actually steered me toward the choice that was a more economical option. It arrived in the mail yesterday and is absolutely perfect. I will be returning the first and their return process appears to be VERY easy.

I live in a rural area where we do not have stores close enough to allow us the opportunity to test out a number of products. Backcountry Edge has video reviews of many, many products and I find them very helpful.

I will be doing a LOT more business with this company in the future. In fact, they will be my "go-to" for all my hiking and outdoor gear.
"

Helpful Cool

5/5
2018-01-01

Super Fast Delivery!

"Awesome delivery time! Great product!! I will definitely order more items from Backcountry Edge. Thank you to everyone that made my purchase a great experience!! Aloha from Hawaii!!!!! "

Helpful Cool

5/5
2017-12-29

The Absolute Best

"Superb store. Best prices. Outstanding service. Super-fast shipping, which saved my **** more than once. Their videos are also excellent. THANK YOU."

Helpful Cool

5/5
2017-12-28

Great!

"First time purchasing from Backcountry Edge. I've loved their product reviews for years but wanted to take advantage of a sales coupon on a large ticket item. I contacted customer service to inquire as to turnaround on getting the tent and they responded promptly. It was shipped same day that I ordered it and arrived the next day. It was an Ultralight Tent and they did well packaging it for protection in transit. Will definitely purchase from them again! They're on my list of top gear places now!"

Helpful Cool

5/5
2017-12-21

First time customer

"I bought a beautiful Patagonia women's down coat on Monday, 12/18/2017. It was delivered via USPS today, Thursday 12/21/2017.
Quality product, great price (20% discount), amazing/fast service. I will definitely continue to purchase additional clothings from Back Country Edge. Very happy customer. Thank you
"

Helpful Cool

5/5
2017-11-01

These folks are great!

"I got a great deal on a pair of Oboz Bridger boots from Backcountry Edge. The site provides good technical information for comparison shopping, the searching, purchasing and checkout were intuitive and easy, and shipping was super fast. They have a great return policy, but I'm loving these boots, so I am unlikely to test it."

Helpful Cool

5/5
2017-10-23

Excellent product, Superb service!!!

"Ordered a Kelty pop-up sun shade from Backcountry Edge this past summer. Had never heard of the company before that but the online reviews were good, and the price was the lowest I found. I have no regrets. The company was GREAT--fast service, perfect product, and a complimentary crazy comfortable t-shirt to boot. I highly recommend Backcountry Edge."

Helpful Cool

5/5
2017-07-23

The most IDEAL customer service experience

"I really enjoyed my shopping experience with Backcountry Edge, very satisfied with everything, prices, efficiency, and comfort of knowing how reliable and helpful their warranty is, and this is coming from someone who's a first shopper with them, and all i can say is that i will be a LOYAL client!!!


Thanks Backcountry if you do read this!!!!
"

Helpful Cool

5/5
2017-07-06

"excellent! Got my backpack super fast"

Helpful Cool

5/5
2017-06-25

AMAZING.

"Returned a Kelty pack to go up a pack size. They processed my return Friday morning and Saturday morning UPS was knocking on my door.. my jaw dropped then I smiled the rest of the morning. Shared that story a lot this weekend with friends, the least I could do for that service."

Helpful Cool

5/5
2017-05-26

Best service, best prices, and best warranty!

"Backcountry Edge has got to be the best kept secret in the outdoor retail industry. Seriously, their customer service is phenomenal, the prices are unbeatable (free shipping, no tax, 20% off, and price match), and their no matter what guarantee is exceptionally generous. To top it off, you earn cash points by writing reviews of products on their website. This whole thing totally beats out ALL other outdoor retail companies no matter what kind of benefit they have. But what makes Backcountry Edge the best retailer out there is the quality of customer support you get from the company. Their video reviews provide any customer with ample knowledge of a product so they can make a good purchasing decision. I highly recommend them!"

Helpful Cool

5/5
2017-04-12

You won't find superior customer service

"The team at Backcountry Edge answers its phone and bends over backwards to make things right. You'll actually fee guilty for the lengths the team will go to accommodate you.

This is an essential venue in your search for gear.
"

Helpful Cool

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