• ADDRESS
    17545
  •  
  • BUSINESS HOURS
    09:00am - 5:30pm Monday-Friday Closed Saturday & Sunday
    GENERAL PHONE
    800-617-0643
    FAX
    717-665-0880
  •  
  • SUPPORT EMAIL
    customerservice@backcountryedge.com
    SUPPORT PHONE
    800-617-0643

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Review History & Profile

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2015-07-29

"Incredible seller! I received helpful advice prior to purchase via email. Once I made the purchase my new backpack was at my door step before I even had a chance to check the tracking number... Crazy fast shipping! Excellent pricing too, with a discount to boot for first purchase (current promotion anyway). They set out to impress and certainly succeeded with me. Sorry moosejaw, didn't think I'd leave you, but things are looking good at backcountry edge! "

Helpful Cool

5/5
2015-07-07

"We found Backcountry Edge while searching for hydration packs. They had very competitive prices and great videos available showing many aspects of the packs available. With their new customer discount as well as their free t-shirt offer, we ordered from them. Within minutes we had confirmation emails for our orders. We the received a phone call and follow up email due to an inquiry into our shipping address. With quick confirmation, the order was placed and everything was fine. Our products were shipped and arrived in 48 hours from when we placed the order. They were packed very nicely, and included a comment card along with the free t-shirt. The free t-shirt is very soft and my wife wears it all the time. From our experience, we will shop with them in the future! "

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5/5
2015-05-18

"I ordered the Marmot Sawtooth 15 sleeping bag and couldn't be happier with my purchase! This warm and light sleeping bag is exactly what I was looking for, for my backpacking trip to Colorado. Love the outdoor gear educational videos and easy to navigate website. Received my order very promptly. Great prices. Will definitely be a returning customer - Thank You!"

Helpful Cool

5/5
2015-04-28

"Purchased a pair of Women's Asolo Revert GV hiking boots. Highly recommend Asolo boots. Wore my first pair over ten years. Prompt delivery, boots fit perfectly. Noticed a slight defect after a few weeks. Prompt exchange and second pair also fit perfectly. "

Helpful Cool

5/5
2015-03-03

"Excellent service, quick delivery and best price!! I researched a ton for trekking poles and found the best product and price from BackCountryEdge.com I purchased Leki Cristallo (2013) model; BackCountryEdge.com also had other similar models with the best price online and in-store. BackcountryEdge's youtube videos are very informative and educational. I will definitely buy from BackCountyEdge.com in the future. Thanks"

Helpful Cool

5/5
2015-02-05

"I just recieved my order, very fast cant wait to give my exped down mat a try this weekend. The price was the best I found on the internet, Love the prices here at this store, I also like the videos on gear. I will be a returning customer for sure Thank You All at Backcountry Edge."

Helpful Cool

5/5
2014-12-03

"I found a Patagonia jacket I wanted on their site for $80 off when all other sites were offering it at the original price. It actually seemed too good to be true so I looked around on the Internet and I didn't see anything about this store that suggested it was less than reputable (I mostly looked at customer reviews but their site, YouTube videos, etc. all seem very legit and American) so I went for it! I ordered 2-day shipping (because now that it's December it's finally getting COLD here in Texas) and I received my order in less than 48 hours from when I placed it! The jacket was exactly what I ordered and in perfect condition (and I love it by the way, Patagonia is awesome! Can't go wrong with a company that cares about the ducks who are providing us with warmth). I pat myself on the back for this all-around great purchase."

Helpful Cool

5/5
2014-10-19

"I am simply amazed. I found them on google, and they had two promotions that would not combine for first time orders. The first was a % off coupon, and the second was a free t-shirt. I used the better of the two and in the comment box I had told them I hoped they would have allowed both promotions. Upon arrival I pleased not only to find my item well packed, I also had received the free t-shirt. I figured the comment box would be ignored like so many others. They will be one of the first stores on my list going forward."

Helpful Cool

5/5
2014-01-16

"found Backcountry Edge by surfing the net for camping gear. Their site is easy to navigate and the videos regarding products are great. Their prices are excellent and the shipping was surprisingly fast. Everything arrived well packed and without damage. I will definitely use this site again. "

Helpful Cool

5/5
2013-12-08

"5/5. The customer service representative was friendly, helpful, and accommodating. He had no problem with my purchasing 2 versions of the same backpack and then returning one. Return policy is very generous (one year for any reason) and is easy to do. The price was very low for the item, compared with other companies."

Helpful Cool

5/5
2013-08-10

"Very pleased with this company. Got a great deal on an Osprey backpack. My order was shipped within 24 hours with free shipping, two gifts, immediate communication for my questions. They have gone the extra mile to create descriptive videos of their products on their website, and to provide excellent customer service. Shop here!... "

Helpful Cool

5/5
2013-04-02

"Very fast service. Ordered on the 27th and delivered on the 1st. Very happy with the selections available. AND I got a free platypus just for ordering. Will definitely purchase gear from Backcountry Edge again."

Helpful Cool

5/5
2012-12-19

"Backcountry Edge responded promptly when I called concerning a price discrepancy (see below). When I called back they new exactly whom I was and took my order over the phone to ensure I got the best deal. They where professional and very helpful.

Why I called
First time on the site, an item on sale was priced at 118.95. A flyer said that If I create an account I would get an additional 12% off my order. So I created an account and went back to purchase, when I notice that suddenly the same item was now 126.87, and after the code is applied it totaled at 111.65 (12% from original price should be ~104.)

The woman I spoke to not only helped me out but repeated the actions on her end to see what had happened.

I will definitely be back in the future (but I will check to see if the problem was fixed)
"

Helpful Cool

5/5
2012-08-27

"This is one of the MOST INCREDIBLE companies anybody can do business with. Their service is excellent.....never a hassle....always professional, friendly, prompt, and the prices of the merchandise well below what you'd normally pay from other vendors."

Helpful Cool

5/5
2012-06-22

"I had a great experience with backcountry edge's customer service; I ordered a backpack, decided I wanted a smaller one instead the next day, but the first had already shipped. Customer service actually called me in response to my e-mail to explain this and subsequently shipped the other pack as well. Returning the first was simple and painless with the prepaid label they give you. "

Helpful Cool

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