• ADDRESS
    17545
  •  
  • BUSINESS HOURS
    09:00am - 5:30pm Monday-Friday Closed Saturday & Sunday
    GENERAL PHONE
    800-617-0643
    FAX
    717-665-0880
  •  
  • SUPPORT EMAIL
    customerservice@backcountryedge.com
    SUPPORT PHONE
    800-617-0643

Payment options

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  • option not available Money Order
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  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2012-05-13

"What's not to like about Backcountry Edge? Great products, free shipping for orders over $50, money-back guarantee and even a return shipping label included in the order, fast shipping and if that isn't enough, a 15-percent off coupon for your first order! Impressive!"

Helpful Cool

5/5
2011-10-05

"Great service! We ordered a new backpack and not only received a great price, but we got free shipping. The item arrived earlier than expected and in perfect condition. YAY!"

Helpful Cool

5/5
2011-10-04

"First time shopping with them and I was very impressed. The return policy was great since they paid for return shipping and included the paid UPS label with my original shipment, (and all necessary info) so easy! The customer service went above and beyond most companies support to make sure I got what I wanted and was happy. My only complaint was that the exchange shipment was delayed and I don't know why but luckily I wasn't in a rush anyway. Very recommended company!"

Helpful Cool

5/5
2011-09-07

"Wow! Talk about getting fantastic customer service. BCE is second to none when it comes to prompt FREE shipping, prompt FREE return shipping, knowledge of equipment, and most of all - their staff (ask for Taylor) is very friendly and willing to go the "extra mile" when it comes to delivering an excellent on-line or phone-in shopping experience. Their prices are also hard to beat - especially the Inside Edge discounts and special sales. They now have become my number one choice for all of my backpacking gear (sorry REI and LL Bean you're good but they're great). Whether it's sleeping bags, backpacks, tents or any outdoor gear check out Backcountry Edge first. You'll be glad you did!"

Helpful Cool

5/5
2011-07-29

"I thought customer service and the internet didn't go together. Shopping, pric, phone servic, quick response to a technical issue, and the return policy, I feel like I "know" somebody down at the local sporting goods store. Simply the best hiking gear shopping experience EVER local or internet. Awesome work, don't hire an executive CEO to screw it up."

Helpful Cool

5/5
2011-05-17

"Love this place. Recommended to me by a friend. Website is easy to use and the selection is fantastic. Ordered on a Thursday and had it Monday afternoon. Will definitely recommend them to anyone and look forward to ordering again."

Helpful Cool

5/5
2009-06-10

"An excellent seller. Another stumbled upon, and was lucky.

My order arrived today, so I can say shipping was fast, the product was what I hoped for, and ordering was damn easy. The tracking number was very useful, and they don't spam you with a lot of superfluous details.

The reason for picking this company was overall pricing.

Highly recommended.
"

Helpful Cool

5/5
2008-10-20

"WOW!!! What an excellent online experience. Ordered a large Kelty tent on Wednesday around noon and had it on Thursday afternoon with free shipping (I'm in NYC). They followed up after I placed my order and provided me with shipping information within hours. They seem to have an excellent return policy (free returns for 60 days), though thankfully I haven't had to take advantage of it. Seems like you're dealing with people who really know how to do business, and I'm duly impressed. By the way, they're a Microsoft CashBack merchant which makes the deal even better."

Helpful Cool

5/5
2008-06-02

"After searching for a roomy 4-man tent online for the majority of a Sunday, I settled for a tent offered by Backcountry Edge.com. I decided to place an order with them since they easily offered the best price for the one I wanted. Hastily I checked their shipping chart located on their site and was pushing it for the shipping to reach me in time for a trip I had planned. (Yea, stupid me for planning everything last minute). Either way, I had written a note to please expedite my shipping and requested it reach me by a certain date. I didn't feel it would reach me, but thought I would try for a miracle. What impressed me is Backcountry Edge contacted me to let me know it wouldn't reach me in time and I could still purchase expedited shipping (at a nice discount than normal) so my tent would reach me in time. You know, a lot of retailers would've just shipped your item and not cared, but it says a lot to me that they took the time to:
1.) Read my request in the first place. Most retailers ignore this.
2.) Took a moment out of their busy day to call me. This meant something to me since it alerted me that I would be going on a camptrip with no tent, (ugh!).
3.) Offered a discount on 2nd Day Air shipping. Wow! Now that's icing on the cake...

Word to the people who are wondering if they should buy from these people...

Rest assured, there is nothing but a positive shopping experience to be had from these people.
"

Helpful Cool

5/5
2008-04-20

"Awesome dealer, ordered a backpack at 11pm Tuesday, it was at my front door at 4pm Friday. Decent price, even better with 10% discount coupon I found on the net, free shipping and free return shipping should I need it. Paid $144 for a Kelty Red Cloud 6650 that REI and Sports Authority wanted $200 for. Would definitely order from backcountryedge again."

Helpful Cool

5/5
2007-07-14

"Unbelivable service. I order at 4:51p Eastern on Friday and have it before Noon on Saturday using their free ground shipping. I love this place and will make them the place I order all my outdoor gear from."

Helpful Cool

5/5
2006-10-31

"This company sets the standards. Shipments are prompt, prices are fair, exchanges are easy, shipping is free. When my original backpack did not work well, I received courteous assistance in choosing one that would. They make every effort to "do the right thing". Highly recommend. "

Helpful Cool

5/5
2005-12-14

"This review is being submitted because of the outstanding service from Backcountryedge.com. They are one of the best internet companies I've ever done business with.

I was very leery of ordering from them since there was almost no review history on this or other sites. Decided to go ahead and place the order anyway, since I felt my credit card would protect me if necessary.

Found a Mountainsmith lumbar pack for a good price with free shipping and placed my order on December 5 and received it in a couple of days. Unfortunately, it was too small for my purpose, so I took advantage of their offer of no questions asked returns and free return shipping to send it back (they send a prepaid Fedex Ground label for returns). It was picked up on December 12, they received it on December 13 and credited my card on December 14th.

The only negative in the whole experience is that Fedex Ground doesn't have any convenient drop-offs in my area, so had to chase down a driver who took it.

I will absolutely do business with these guys again. Good selection, good prices, GREAT SERVICE.
"

Helpful Cool

5/5
2005-04-13

"Order was confirmed and shipped within 24 hours. Customer service was excellent. I contact the CSR via email for a defective item and received reply within 3 hours and they send out replacement at the same day. Excellent company with good people. "

Helpful Cool

5/5
2005-03-16

"I have been purchasing the majority of my goods online for several years. I have never experienced this quality of customer service before. They went above and beyond any of my expectations. I ordered replacement straps for my Komperdell trekking poles. They did not fit. Tim in customer service contacted Komperdell to see if he could get the ones I needed. Unfortunately the type I need are not available. They offered instructions to make the ones I have work and a link to a website that could provide what else I need. I ended up returning the straps and they refunded me in full INCLUDING the shipping. Their customer service is exemplary. Their prices are great too. I will order from them again!!!"

Helpful Cool

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