bannerbuzz.com
Services
1,903 reviews
8.76 / 10
  • ADDRESS
    29650
  •  
  • BUSINESS HOURS
    24 Hours
    GENERAL PHONE
    800-580-4489
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    sales@bannerbuzz.com
    SUPPORT PHONE
    800-580-4489

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 3.33/10
Chance of future purchase: 0.00/10
Shipping & packaging: 2.50/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
1/5
2018-06-08

Very Disappointed!

"We have a screen printing and embroidery business and were looking for a reliable and reasonably priced company to handle our needs. We were impressed with Banner Buzz's web site and pricing. When our banner arrived it was orange rather then red. When contacting Banner Buzz we were told it was exactly as we approved and have no recourse. I requested that they take us off of their mailing list. Steer clear of Banner Buzz!"

Helpful Cool

1/5
2018-05-08

This company is HORRIBLE - don't use them

" The customer service doesn't speak English. I ordered 6 Feather Banners A MONTH AGO & NEVER GOT THEM. My event is tomorrow, they PROMISED ME FRIDAY they'd be here TODAY & left me hanging - found out THEY WEREN'T EVEN MAILED YET.
DO NOT USE THEM, especially IF YOU HAVE TO COUNT ON SOMETHING YOU NEED. TRUST ME. Getting a refund was like pulling teeth, we couldn't understand them through their broken English truthfully. Call Customer Service BEFORE you do anything - it will matter.
"

Helpful Cool

1/5
2018-03-16

Biggest Waste of $300

"Don't bother wasting your money. Their website claims their banners will last 3-5 years, yet I've only owned my $300 feather banners for 5 months and already the hole has poked through the top of the fabric. The feather flag came down because the pole poked through and now the pole is broken two and pieces are missing. These fabric banners need to be reinforced at the top to prevent this from happening. The breakage of these banners is a direct result of poor quality workmanship. I called for a replacement and spoke to the service manager Sam Freeman. He offered me 10% off a new set of banners and refused to replace them under warranty because it "expires after 120 days". That's not what the FAQ section of the website states. So I've owned my banners 4 months, the warranty expired last month, now my banners are trash. HUGE waste of $300 and very poor customer service."

Helpful Cool

1/5
2018-03-13

Garbage

"Made in India garbage. Sent me cards with typo even after I proofread them and approved. 2 of the cards had pen marks and about 10 or 15 of them had some weird embossing. Probably from another order...Waiting for my refund...We'll see."

Helpful Cool

1/5
2018-01-29

Did not deliver in time, Twice before ordering read facebook reviews, google ones are paid.

"I've ordered on January 24th 3 stretched custom table covers to be delivered on January 29th, called on the 27th to ask for the tracking code and they said their printing machine broke, and they were willing to send regular custom table covers for free to be delivered on the 30th early am, (before 10 am) and they would ship from china the original order on Feb 1st, which i accepted.

then 10 minutes after, and after calling my client to let him know everything, the company called again to say it was impossible to send me the thursday order.

on the 29th they did't sent me the tracking number yet, so i went to the chat and they said they would try to deliver it on the 31st... and if im not happy they can send a refund.. they are washing their hands.
"

Helpful Cool

1/5
2018-01-18

Rude, unhelpful and lie to you to get your money

"Should of shopped around a bit more but I went with other reviews. Urgh.. mistake. 1st of many! I trusted the woman on the phone who made it very clear she really couldn't be bothered to help me. Again, going by rating I thought I would persevere. 2nd mistake. Trusted that stupid witch when she told me to leave a note in the notes section for someone to call me. No one called. I called them, still one called me. 3rd mistake. Gave up after that. Why would I expect a dead horse to get up and run? So I figured I would give them a shot and at least see. Arrived. As expected not the quality. Quality was a good as the service .. hence the one star rating. Dont waste you money. My guess is they are paid reviews."

Helpful Cool

3/5
2017-12-13

"Web site very hard to navigate.
You need a simple font system. A chart that has the font design before you go through the whole process just to see the font type.
"

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“I apologize for any problems you have faced while placing your order. We will look into your request. We appreciate your feedback and thank you for your business. ”


4/5
2017-12-13

Whoa!

"Starting the project online very confusing. Need to make it better user friendly. Kind of like a cursor that will show you the way when you click "HINT""

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“I apologize for the problems you faced while placing your order. We want to make sure all of our customers have the best buying experience so we will look into options to make this better. We do appreciate your feedback and thank you for your business.”


5/5
2017-12-13

I you think it you can build it!

"Other sites were not able to give me what I was looking for, here I created it real fast and easy!"

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“Thank you for your feedback! We appreciate your business! ”


2/5
2017-12-13

Your customer service was NOT helpful

"I was supposed to get free shipping for signing up for the newsletter and it would not go through. I contacted customer service via chat and Jordan was no help at all. He continually told me to retry and check my email. It never worked!!! No free shipping."

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“I apologize that you did not receive free shipping. I had a look at the order and found that the coupon did not work because of the shipping option chosen. I have applied the coupon value and you will receive a refund for the coupon value. We appreciate your business and thank you for shopping with us. ”


5/5
2017-12-13

"It is always easy to upload and get my order ready to be placed."

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“Thank you for your feedback! We appreciate your business! ”


5/5
2017-12-12

Love it! Original!

"Very easy to personalize! Will use again for Easter!"

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“Thank you for your feedback! We appreciate your business! ”


5/5
2017-12-12

"thank you! I hope I love them!! "

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“Thank you for your feedback! We appreciate your business! ”


5/5
2017-12-12

Super easy!

"You make it so easy to design!"

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“Thank you for your feedback! We appreciate your business! ”


5/5
2017-12-11

"Easy to use interface for quick designs. "

Helpful Cool
bannerbuzz's Avatar
bannerbuzz from Banner Buzz has responded
Posted Jan-05-2018

“Thank you for your feedback! We appreciate your business! ”


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