bellelily.com
125 reviews
1.00 / 10
  • ADDRESS
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  • BUSINESS HOURS
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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • option not available Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 2.50/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
1/5
2018-09-18

Absolutely horrible customer service!!

"This company doesn’t even deserve a star. I ordered a shirt at the beginning of July and still have yet to receive it! I have contacted customer service multiple times only to be told that they “wish I could be more patient”. Are you kidding me??? Now I am asking for a refund and they won’t give it to me. They just keep sending me emails telling me to be patient. Unbelievable. Do not order for this company!!"

Helpful Cool

1/5
2018-07-29

Horrible company

"Just be warned if you order from them expect a ton of problems. I ordered a shirt in February (picture in comments) and I have never received it. Turns out they sent it to my old address that I have tried to remove from my account several times. I messaged them over a month ago with the new address asking them to please change it on my account and either resend my shirt or refund me. They said they would resend my package. Over a month later and I still haven't gotten it and when I message them asking about a refund because I'm tired of waiting they just don't respond. According to other reviews I'm not the only one thats had issues with them. So if you do order from them don't be surprised if you never recieve your order."

Helpful Cool

1/5
2018-07-11

Shirt didn't last one wash

"I ordered a vinyl shirt from this website. Arrived in the mail 3 weeks after they said they would deliver it. There was no tag on the shirt with washing instructions so I washed in cold and gentle and dried in my dryer on the cool setting. Pulled shirt out and the vinyl had stuck together and when I pulled it apart the vinyl came right off the shirt. I contacted the company and they gave me the run around. Please don't order from this site. They make crappy quality clothes and don't do returns. "

Helpful Cool

1/5
2018-06-26

i wish you can rate it a negative star

"going on 6 months and i have not received my order, and they do not want to give me a refund at first, but now after writing to them a a lot of times they agreed to send me a check but get this they want to subtract the shipping fee for items i never got so who knows if they even sent them out. i hope this
helps anyone who is thinking of buying from this company not worth the headache
"

Helpful Cool

1/5
2018-06-15

Horrible!!

" I would think twice before buying clothes from this company. The sizing is completely off and some colors are inaccurate. Their customer service is awful and you have to fight tooth and nail to get only a 10% refund. There are better companies from China that I would shop with before choosing this one. I would highly recommend you to look around before using this company. "

Helpful Cool

1/5
2018-05-10

Damaged items and won’t make it right

"Do not purchase from this Company. I received a damaged blouse and they said the best they could do is offer me a 30% discount on something I can’t even wear and won’t let me exchange for another one exactly like it. Bad Business Practice. They should be ashamed of themselves. "

Helpful Cool

1/5
2018-04-05

Very unsatisfied customer

"I have order two items and have never received them. I contacted customer service via email on several occasions I have got NO response back They just take your money and send nothing to you. "

Helpful Cool

1/5
2018-03-08

Horrible isn’t the word

"I ordered shirts and they charged my card right away and it’s been over a month never got my stuff I ordered and no one will email me back! I am so mad I can’t even get a refund this company is a scam "

Helpful Cool

1/5
2018-03-04

I wish I could give zero stars..

"So I ordered from this company before reading reviews. There's no number to call, only email. When I emailed customer service, they wouldn't refund me my money. It's been a month, and still no merchandise.. during my searching I found out they steal etsy sellers images and portray them as their merchandise. When I wrote that on their Facebook, they spammed my comments and ended up blocking me from their sites. Please do not order from them, and report their pages. There is 3 belle lily Facebook pages and they also are pink classy and fairy season trend. They keep making more business names once when people find out they are scammers. BUYERS BEWARE ! "

Helpful Cool

1/5
2018-02-09

this site is a scam

"i ordered from here august the 3rd of 2017 it is not February 9th of 2018! and i still did not receive my order ..
people talk about the material being awful but i can't even give a review on that since i have been scammed
i have been contacting every month that goes by and they only send an automatic message saying they will get back to you but never did

this site honestly is one of the worse and should be banned from american online shoppers
thanks to this site ill never order from an Chinese retail again
"

Helpful Cool
+ Read user comments

1/5
2018-01-23

THE ABSOLUTE WORST.

"This place is THE WORST. As everyone’s already mentioned, orders take FOREVER. This was the most frustrating ecommerce transaction I’ve ever had and I shop online almost exclusively. The items are cheap because they’re made of sh*t material and are complete throwaway items. This is classic Made In China product. I ordered my items on 1/5/18 and they arrived 1/22/18. Not only did they take forever to get here, but nothing even fit. I ordered my normal “Medium” size and everything fit HUGE. I emailed their customer service pleading for them to do the right thing and take these items back and this was their response:
———————-
Dear Customer,

Sorry for hearing that you are not satisfied with our clothing.

We have checked your order BB1054454132918891.

133247_2
131095_2
126661_2
94201_5

These items are under your order.

Would you please inform us the item number which has problems?

If possible, would you mind sending us pictures of the received item(s) for showing the problem clearly and corresponding problem description?

For the items you received which have the size or color problem, would you please check following steps:
(1) Please send us photos with good lighting of the item and package and labels.
(2) For size issue, please place the garment on the floor,take a tape measure to measure the Bust Waist and Hips. Once we confirm, we will offer an alternative product or partial refund for you.
The item's size will be considered wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).

After we receive your pictures, we will offer you reasonable solution asap. Please don′t worry.

Your support and understanding will be highly appreciated.
—————

Give me a break. I have to jump through those many hoops to make a return? This company clearly doesn’t care about return customers. There’s a reason Amazon and Nordstroms are so beloved - they would NEVER treat customers this way. And they’re getting rewarded handsomely for it. EFF YOU, bellelily. I look forward to your site shutting down soon.
"

Helpful Cool

1/5
2018-01-19

RIP OFF!!! LOW QUALITY

"I went online and placed an order, the site seemed legit and the tops were cute. I order three "momlife" shirts and opted for the free shipping. I waited for my email confirmation with my tracking number so after a few days i tried to track my package only to find that if you opt for the free shipping you can't track it! Half way through the month i emailed the company asking where my merchandise was and they said it can take up to 25 days to receive!! They made it seem on the website that it would arrive in 7-10 business days. Lies!! After nearly a month I finally got my first item (because they all shipped separately and at different times) which was strange to me. When i opened theb package and looked at the shirt it was very cheap and thin, the letters were not centered and the shirt was not true to size. I'm very small and petite so just to be sure it would fit i ordered a medium and it was tight on me!!! Needless to say I'm still waiting on the other two items to come and don't expect the quality to be better then the first item. They do not offer refunds and unless you pay the $2.75 for "replacement insurance" they will not resend the items if they don't show up. Don't waste your money. I wish i would have read the reviews before i did!"

Helpful Cool

1/5
2018-01-16

DO NOT ORDER FROM HERE

"O NOT ORDER FROM HERE! I should have read the reviews for this place before I wasted my money! I order a shirt from them on 11/27 and still have NOT received it and today is 1/16/18! I have asked and asked for my money back and all they say is be patient and that the holidays are slowing them down! I have never had to wait over a month for 1 shirt! It is ridiculous! This is the worst company I have ever bought something from and I really regret it! Don't waste your money here!

"

Helpful Cool

1/5
2017-12-27

Terrible customer service!

"I placed an order for a Christmas gift on 12/6/17. I received an email on 12/10/17 that my order had shipped and I would get a follow up email within 3 days. I have never heard anything else from them. I contacted customer service on 1218/17 and also on 12/22/17. Both times I was given a reply that someone would be contacting me as soon as possible. I've never heard back from anyone. Their customer service is supposed to be open 24/7. So disappointed. Do NOT order from them.
"

Helpful Cool

1/5
2017-12-20

Horrible Company

"Ordered a shirt over a month ago (11/17/17) it is now almost Christmas and tracking says it's still in transit but I can't see where and customer service is terrible. I expressed my concerns multiple times and they gave me no remorse or way to fix it. Will never order from here again. "

Helpful Cool

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