You might not get it at all
"Folks,I see these posts and whatnot but there is clearly something going on with this company. I ordered a kit on Jun 29th. 2 Day expedited. Then my nightmare began...July 2nd, received fake tracking number. Number says label printed buy nothing received. I emailed Bikeberry, they said they shipped it and FedEx lies some times. Second order of bits and pieces are shipped USPS and received right away... strange.July 3rd, Tracking number hasn't changed. I tell Bikeberry, there is something wrong, this order never went out. They insisted the fake tracking number is real.July 6th, Fake Tracking number now says "pending". BikeBerry says, don't worry we shipped it, you will get it today.July 9th, still no motor. Fake tracking number says "pending". Now BikeBerry says, Fed Ex lost the package (Fed Ex didn't lose the package, they never got it--truth comes out a few lines down). BikeBerry says they are sending duplicate order EXPEDITED and that I will have a tracking number in 48 hours and a motor by the end of the week.July 10th, Receive email. Email says I will get tracking number by the end of the week and they will help me "every step of the way"... odd, I'm the customer, I already did my steps back in June, but OK.July 12th, I placed phone call. FINALLY the truth comes out, FINALLY. Motor has been on back order for 3 weeks. Tracking numbers were fake and run arounds were real. BUT they are not going to give me any more run arounds, the guy says the "warehouse" will ship it tomorrow and I might get it next week... EXPEDITED according to Google means "make (an action or process) happen sooner or be accomplished more quickly."I asked for a refund and they insisted it's on its way. I will likely have to do a credit card challenge and take my money by force. I'm stuck in this strange series of unfortunate events--like how is it, that I pick one random company who turns out to be completely incompetent.I recommend you stay as far away from this company as you can possibly get. They aren't truthful, they lack any sense of urgency and are probably the reason, Amazon became a God, Amazon simply knows how to ship packages. I will probably go thru hell to get back my $300+ and I'll probably get my motor eventually... maybe. But God help me if there's anything wrong with it. And remember that second order of bits and pieces, I'm just stuck with those..."
"JUST HEARD FROM SOMEONE THAT THERE WILL BE A BACK ORDER?! I KEEP BEING TOLD ITS BEEN SHIPPED BUT HAVE NEVER BEEN GIVEN AND SHIPPING INFO! If by Monday I haven't gotten a straight answer I'm gonna be really upset."
BBR motor ready bike ripoff
"The bike received was not the bike advertised. Was also missing parts backorders for 6 weeks. Was not notified before shipping of the missing parts. Tried to exchange and or return the bike for the one I had actually ordered but they said I would be need to pay the shipping and a 15 percent restocking fee. They refused to waive the fee and pay the shipping to return it. It was going to cost me another $240.00 to send it back. So now here's a bike that I did not order and it also turns out its missing parts like bearing , bearing caps that should have been factory installed and they can't send the parts because they don't stock them. I am now $80.00 further invested into buying parts for this piece of crap. Do yourself a favor and buy else where. Kmart and Walmart have better quality bikes than these guys and will back their products."
Bad customer service
"They shorted me a $5.99 brass gas valve. Then said they sent it, even though I ordered 3 parts and got 2! So I guess they think a $5.99 part is more valuable than then a customer! Ok with me, I recomended gasbike.net. "
Beware Dont buy there Hub Kit
"The brake fell apart aftet the first ride and I had to take it to a shop to get repared. They also say the kit doesnt need a locking hub nut qhich is a lie. I will be filing a suit against them to try to get my money back. "
"I am quite dissatisfied with trying to get an upper motor mount for one of the 49 cc mini bikes.the mount broke after 2 weeks. I have been trying , no waiting, for 3 weeks for a mount that has been promised 2 day express mail. Every time I call, it is the same old story...sorry...we will get it right out!! Not too happy with them at this point."
"I've been a long time bikeberry customer. They have always shipped quickly and have shipped me quality parts. Be afraid of fly by night outfits on ebay or amazon, I've bought a couple from them and when I had problems there was no one to answer questions or take care of the issue. Bikeberry always took care of any product questions and warranty issues. Top notch!"
"I have purchased a few things from this business...a diy motorized bicycle kit, and then an upgraded cdi and spare parts...customer service is pretty good,, prices are average. everything has shipped out within 24 hours and delivered promptly, they have tutorial videos on youtube which are extremely helpful..."
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