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They just dont care !
"we bought a brand new samsung dishwasher and after 2 months it just stopped working. no lights, no power. nothing. a technician was sent and didnt know what was the issue but it started to work again. 3 weeks later no lights, no power. i called brault and martineau, they rudely said to call customer service, i asked if they could set it all up for me as i`m at home taking care of 4 kids alone. the guy said, sure, samsung will call u back within 5 days to set up an appointment for the following week. so, brault et martineau wants me to wait 2 weeks to have this dishwasher looked at ??? if it happened to their mom or aunt i bet they`d do something much more than how they handle their clients. if its not for us, the customers giving them our hard earned money, they would not exist ! brault et martineau, real scumbags. hope they go bankrupt"
DISHONEST SALESMAN AND NO RESPONSE TO COMPLAINT AFTER 2 LETTERS
"IN NOV 2017 WE PURCHASED 2 APPLIANCES. WE WERE TALKED INTO THE NEW WHIRLPOOL STEAM CLEANING OVEN AND HOW ADVANCED AND WONDERFUL IT CLEANED, WITHOUT SMELL, BLAH,BLAH, BLAH. WE PURCHASED IT AND DIDN'T NEED TO CLEAN THE BOTTOM UNTIL DEC. 25TH. (OVER ONE MONTH GUARANTEE) THE RESULT WAS HORRIBLE. NEEDLESS TO SAY THE MANAGER TOLD US IT'S OUR TOUGH LUCK AS WE PASSED ONE MONTH AND IT'S NOT THEIR PROBLEM AND TO CALL THE TECHNICIAN AT WHIRLPOOL. OTHER FEATURES WERE NOT ACCEPTABLE ALSO.THEN CALLED WHIRLPOOL WHO SENT A TECHNICIAN WHO SAID THAT WE CAN'T DO BETTER AND ADDED THAT "WAIT UNTIL YOU HAVE TO CLEAN THE SIDES. WE ASKED IF THERE WERE OTHER TRICKS TO CLEAN OTHER THAN THE LITTLE PLASTIC SCRAPER, SPONGE AND CREAM. HE SAID"NO'ANOTHER FEATURE THAT WAS UNACCEPTABLE WAS THE OVEN TEMPERATURE. AS I SET THE TEMPERATURE TO CHOSEN DEGREE, THE BUZZER RINGS TO ADVISE ME THAT THE OVEN IS READY, BUT IT IS NOT. I NEED TO WAIT ANOTHER 6 TO 10 MINUTES BEFORE IT ACTUALLY REACHES IT'S DEGREE. I HAD TO RECOOK MY TURKEY 3 TIMES. THE TECHNICIAN SAID "IT'S NO BIG DEAL, JUST WAIT. THAT'S THE WAY THIS STOVE FUNCTIONS.' I AM STUCK WITH A STOVE I HATE ALTHOUGH WE PAID AN EXTRA 4 YEARS GUARANTEE.WE HAVE BEEN GREAT CUSTOMERS OF B+M SINCE THEY OPENED IN KIRKLAND BUT WILL NEVER SHOP THERE AGAIN DUE TO THEIR BAD SALES PITCH AND LACK OF AFTER SERVICE SATISFACTION.I MAKE SURE TO TELL ANYONE SHOPPING FOR FURNITURE OR APPLIANCES TO STAY AWAY . IT HAS WORKED AS SEVERAL FRIENDS AND FAMILY MEMBERS HAVE STAYED AWAY FROM B+M. I EVEN ADVISE STRANGERS LOOKING AT STEAM CLEAN OVENS WITHOUT THE ADDED SELF CLEAN TO STAY AWAY WHEREVER I AM SHOPPING, IN ANY STORE THAT WE HAPPEN TO VISIT.I WROTE TO B+M 2 TIMES AND THEY DIDN'T HAVE THE RESPECT TO RESPOND. I ALSO ASKED FOR THE PRESIDENTS EMAIL AND AGAIN NEVER RECEIVED A RESPONSE. WE ARE DISAPPOINTED AND SADDENED BY THE NEEDLESS TREATMENT WE HAVE EXPERIENCED."
"We had bought 2 sofa’s from Brault et Martineau. They delivered us broken sofa’s so we called them back and they kept putting us on hold, or they would just tell us to call other number that absolutely had nothing to do with our sofa’s. A little bit of time rolled around and we made them take back our sofa’s and bring us two new ones. They also delivered those two “new” sofa’s damaged. We bought very expensive and new sofa’s so there was no excuse to have them delievered damaged to us. We’ve been calling them for more than a year, and we called them way before our warranty was done. Our warranty is now done and they are not exchanging our sofa’s. They insist on bringing in a texhnician, we had also called for a technician before also but they never returned to us. They have HORRIBLE service. I do not recommend at all, please do not spend any money on their company they do not know anything about service. "
How is this company still in business!
"Bought a new washer and dryer in July. Salesman convinced us to buy extended warranty. Bought top of the line products , paid extra warranty and then dryer was delivered with a defect. Cannot change the side that the door should open. Immediately called Brault et Martineau who said that we had to call Samsung. "Why" , I asked. "You' ve delivered us a defective product...take it back and deliver us one that is not defective". Answer was totally dismissive and even went to the point of telling us that we should call Samsung ourselves because it would probably be faster. Here we are 6 months later, I don't know how many phone calls and nothing has been done. Last week, a technician was supposed to come by and at the last minute called to say that he had the wrong piece. The after sales service at Brault t Martneau is laughable...I have no idea how they are still in business. Will NEVER deal with this company again. BEWARE!"
Tres mauvais service
"Produit pas de 1er qualité. Les produits que vous voyez au magazin vous les recevrez avec les memes defauts et finissage. Apres un mois de correspondance avec eux il vous faut payer des frais pour qu ils recuperent leur produit avec un bon de retour pour la balance. Mefiez vous ...."
"Horrible experience, arrogant and unrespectful staff. I will never redo a purchase at their store. I encourage you to boycott."
"Whats the point on paying the extra guarantie 4 yrs so when you actually need someone to service your washing machine, no techs on weekends work.. what a stupid service! never buying there again"
ROBBERS - STAY AWAY
"We bought a top of the line washing machine from Brault & Martineau in Lasalle.When we got the machine installed, it was a complete lemon and did not work fromday 1. We called Brault & Martineau and they were completely rude and dismissive and just told us to call Samsung.We called Samsung and they have a JOKE of a customer service team, who can barely understand English or French. They keep you on hold, and then go around in circles for 2 hours with you by avoiding questions and then they tell you to call Brault & Martineau. This has happened 5 times and 3 months later, still no functioning washing machine.I am APPALLED at this company - everyone from the store manager, to the robotic customer service who is completely BURNT. Everyone associated to this company is completely PATHETIC. Save your money and shop somewhere that will actually treat you professionally."
Horrible. Truly horrible!
"Very bad experience. Wish I could of picked 0/5. That one star is not deserved! Stay away from this place!!! "
"Ordered washer and dryer, was told free shipping and pick up, would not take dryer without charging money even though there would be no space to put the other dryer, called brault & martineau, tried to speak to manager, said they would call me back, seems like they think if they ignore the problem it'll just go away"
Horrible experience - stay away!!
"Horrible customer service. Delivery people bully you into accepting damaged product, customer service avoid calls. Do yourself a favor and buy somewhere else. "
They delivered us a broken dishwasher and refused to change it
"I would never shop at Brault & Martineau again neither should anyone else after reading about what happened to me the first and last time I shopped there. We purchased 3 appliances over a month ago at Brault & Martineau in Laval. A fridge, stove, and dishwasher. First, the vendor, Denis, assured us that installation is included and free for all the appliances upon delivery. At the time of the delivery, their delivery team told us that they do not take care of installation and that is not their problem what they told us in the store. They left the appliances and left. When we unrapped the dishwasher fully. The door was all broken and dented on one side. Clearly the dishwasher was dropped pretty severely. That's when our hell with their customer service started. The agent Cristelle, the one assigned to our file, told us that they will not replace the dishwasher even if it was their own fault and that they never said that installation is included even if she wasn't there when the vendor said it to us. All this while being extremely rude on the phone and refusing to listen to us. We had to practically beg to get a normal answer from her. She treated us like we had no right to complain and we're disturbing her peace. She finally said that she'll send a technician to try to fix the broken dishwasher. Because there was no reasoning with her we had no choice but to accept even if the product was clearly heavily damaged and would probably never even work or keep braking every week because some parts inside are broken... Bref, the technician came 10 days later, he didn't have all the part... so he came back another 10 days later and just replaced the door. When my boyfriend asked him if he's gonna plug the dishwasher in to see if it's functional, the technician said it's not his job and left. Without even opening the dishwasher to try and inspect it. I really thought that is the job of a technician but clearly not the one from Brault & Martineau. When my boyfriend tried to instal the broken dishwasher he saw that there was yet another part broken inside so he couldn't... After having a broken dishwasher, clearly not functional for more than 20 days already, that was btw payed in full in the store. We were really disappointed. We called again our customer service agent Cristelle because she's the one assigned to our file so we had no choice but to speak with her apparently. As always she spoke to us like we were disturbing her and she clearly didn't care and won't help us. She asked us to tell her exactly what's wrong with the dishwasher, which part we're broken and etc... I kindly told her that I'm not a dishwasher technician myself therefore I cannot explain to her what exactly is wrong. She then yelled at me that she won't help me anymore and to just send pictures of the problem parts... I told her I can't because it wasn't easely accessible and frankly... I had to deal for 20 days now with them for a product they delivered to me broken! I asked to speak with someone else, she said no ones available and she can't help me... she won't. I hung up and called back this time another person answered, I demanded that she does not transfer me again to Cristelle because she clearly has something against us and won't help us. I explained the situation to the other person and she said she's making a complaint and that someone will follow up with me within 48 hours. I waited 3 days... no one did... I had to call back and speak with Cristelle again... I demanded to speak to a manager and she just put me on hold for 30 min. When I called back she answered again right away and threatened that she'll close my file and that no one else will speak with me and that I was not being cooperative. Basically we were bullied by her for more than a month now with no hope of ever being heard... it's outrageous! I have never been treated so badly. They delivered us a broken dishwasher that we payed in full over a month ago and refused to change it and give us a new one and that... is just the tip of the iceberg when it comes to how badly they treated us. I hope that people will read this and never deal with Brault & Martineau . Their customer service agent made it her mission not to help us and after so many attempts to try and fix the situation she was just threatening to close our file and not do anything about our problem also threatened to hang up on me many times because she didn't want to deal with us. When I asked to speak to someone else, ANYONE else, somehow I was put on hold for hours and no one was ever available... I made an official complaint!... and no one bothered to follow up. We are left with a broken dishwasher now, already paid, that their delivery service broke and they just refuse to cooperate and fix their own mistake. On top of that we were ABUSED by their customer service. I just want people to know the injustice I experienced dealing with brault & martineau. They screwed us over so very much... "
Horrible customer service!!!!
"My experience with them is way too long to write... the service we got from the sales persone, cashiers all the way up to the managers is simply unproffesional and extremely BAD!!!! save yourself from headaches and a high dose of stress!!!!!! I don't understand why they are still open...that's how bad it is..."
Horrible customer service
"Customer service especially a girl named Krystal have No respect for clients. She hangs up mid conversation and does not listen. How can this be escalated? "
I regret not having read the comments here before I placed my order!
"Much similar to other stories here. I ordered beds and was told it would take 3 weeks. I waited for 8 weeks and called back and was told it'll take another month.... I had to go back to the store and make another choice because we couldn't continue sleep on the floor. We then chose another two beds and this time was delivered within three days BUT with damaged parts in both boxes!!! I had to call back again and was told that we have to wait for their callback in 24 to 48 hours and they will send a technician to inspect and take photos!!! This is still not solved as of today, the damaged parts are still in our bedroom making a mess. We PAID in full in the middle of April and we still don't have a bed to sleep on today! Bloody lesson learned from this Brault et Martineau! "