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Can't Fill Your Order Without a New Prior Authorization and the Current One is Still GOOD!!!!
"I order my refill Rx for Humira online since trying to actually talk to a live person in less than 30 minutes is IMPOSSIBLE. After placing my order AND receiving a confirmation email that my order was being processed I received a phone call at 6:45 am (who does business at that time of day; know what time zone you are calling) to tell me that I needed to contact my doctor for a Prior Authorization (PA). That being said, the PA they are claiming in expired is still good until June of 2018 and it's January. I now have two current PAs (one until June of this year and another one that is good until January of 2020) and they still can't process the order because some incompetent person hasn't attached the PA to my account. The last time I had to get a PA they attached it to an oral medication account. Humira is INJECTION ONLY! Who are these idiots in charge of making sure that my medications are delivered on time, and have access to my personal information? Needless to say my injection date passed and another week went by before I was shipped the medication and was able to inject.I am currently waiting to see if I am in the same PA vortex of bull*&%$ and will miss another injection because of the incompetent monkeys that work at this company."
if i could give Briova NEGATIVE stars i would
"SHITTIEST company EVER. NO one has any clue what they are doing or talking about. They continue to LIE and push their medications on you when you say u are waiting for insurance approval. and they upped a medication of botox for hyperhydrosis to FIFTEEN THOUSAND dollars according to my insurance, for (100 CCs which is NOTHING) and then when i asked Briova for a price lsit of their medication the stupid women that worked there told me "oh no we dont have a price list for medications" ... OK what insurance does NOT have a price list!?!? a lying one! thats who. and then she tried to convince me i had to meet my deductible before the insurnace would cover anything and that was also a LIE because the insurance company said that was NOT true and that they had no clue why briova upped the price so much.... why would united healthcare employee this HORRIBLE speciality medication company when neither has any idea what the other is doing!?!? "
No follow through on ensuring prescriptions are shipped in time
"I have been dealing with briovarx for a few months now, not by choice, because I was told this is where my prescription was coming from. While most of the customer service reps have been friendly they clearly have no solid structured workflows. When I was first signed up with them I had to talk to about 4 different people to finally understand how things would work. Each time I talked to someone I got a different story. Now months into my prescription each month that I need a refill is a nightmare. I gave them permission to automatically send my refills but for some reason they need he doctors approval each month to ship. Trying to get a doctors office to call a pharmacy is another project on its own. I have called each month to ensure my refill is being processed only to find it each month it hasn’t. This month was the best. They called me to remind me it was time for my refill. Great I thought send it out but Insead they talked In circles about the cost (which I had already established and agreed on multiple times). My called ended with my understanding they were working on my order and calling the doctors office. Two days later I call back to follow up with them only to be told my refill hasn’t been set up. Explain to me how they called ME but still were unable to follow thru on their end. They claim they are leaving messages at my doctors office too but the doctor tells me they aren’t getting any messages and it seems once Briova leaves one message they wipes their hands clean and never follow up again. Bottom line, they can’t be trusted to ship out important time sensitive prescriptions. "
"I take Enbrel, A weekly injection that currently costs $4,600 a month (goes up all the time) and that BCBSM ONLY allows me to get through Enbrel. Today, I tried to give myself my weekly injection, but it didn't work. I called Briova and, after answering all of the security questions that I had just answered for all of the prompts, was on hold for about 20 minutes only to be told (after a pharmacist refused to talk to me) that I WOULD HAVE TO CONTACT THE MANUFACTURER MYSELF!!!! Nice, gig, huh? You buy meds at wholesale, sell them at retail, and TAKE NO RESPONSIBILITY! Just shove it on to the customer! I DID try to contact the manufacturer, but finally hung up after about 15 minutes on hold. The supervisor at Briova had told me she would call back to see how things went, but she never did. BRIOVA ****!!!! If not for the fact that people are forced to use them, they wouldn't even be in business! A local pharmacy would never treat you like this, as you'd just take your business elsewhere. But they don't have to care!!!"
Evil customer service in scheduling
"This place is the worst and they are now retaliating against me. Here is the story. My doctor referred them to me for my treatment in which I can't see out of my eye. The lady named Edith called me and was very rude and cold. Her demeanor was extremely rude. I was not expecting the information that she gave me so I was caught off guard. Instead of being sympathetic she was very rude and had a chuckle in her laugh while talking to me. I asked to speak to her manager to report her rue behavior the following day and The manager was very defensive and told me that she sits behind this person every day and just cant see her being rude. So now not only is the scheduling rep rude so was the Manager. I thought that a customer was suppose to be able to speak on their concerns but I was cut off by the Manager telling me that she doesn't believe that her employee was rude. So I called my doctors office back to say that they were very rude and is there another place I can go to. So long story short I called back today and now that they "know my name" they have me as a DO NOT ASSIST which is very illegal and is retaliation. I called back today to let them know that I now am capable of meeting the requirements they require, and I am told by Tina whom was much nicer than Edith that they have my order canceled due to me looking elsewhere. I then told Tina that I am now able to meet the requirement so now would I just have my doctor re refer me? and Tina replied " No, you would just find elsewhere" I then replied " so you all are refusing my service" she then replied and said " no, ma'am it is just that we don't have a nurse in your area to assist you". She did not ask me would I like to schedule something at a later date and just left it at that. I will make it my business to report this staff to the right individual(s). I am the one suffering not them and this is not a way to carry on a business professionally speaking. My next stop is BBB."
Can I transfer you?
"So after being sent this company from another bad company, I was lied to more than 3 times about my medication being shipped out. I have been told " Oh we are working on it, you will get a call from us" only to call back a week later and NOTHING has been done to even start my medication being shipped out ( this is more than 1 occasion mid you)! Every time I call I am told I have called the wrong department and given at least 15 phone numbers where I call and they say again I have called the wrong department. I called, even last week, and asked for a specific department and she told me " Oh no I can run it" when she could not, she transferred me to the wrong department anyway!! After 4 transfers, and 30 minutes on the phone, I finally got someone who could help me!! Every time I call the same BS!! Nobody knows what they are doing!! And these are peoples' lives at steak!! WTH!!"
Good luck getting a delivery
"I’ve been with briova for 4-5 months and every delivery has been a disaster. They can’t seem to complete a delivery. They lose authorization and don’t bother to call until the day of delivery. Don’t worry it’ll just take a month to reinstate your account. Time after time. So don’t expect to get your drugs on time or at all with this specialty pharmacy."
Awful customer service. Terrible!!!!!
"Called to order med. Representative did not get order correct. Could not explain drug changes. Spoke to many, ending with supervisor who would not give me company info to correspond with Last representative, a gentleman, out of 4, finally got my order correct."
"My husband needed a prescription renewed (still had 6 refills) but because it had been 1 year mark for being on the medication a preauthorization was needed. He had no idea this was going to be needed and had only 3 days left of his medication. He was on the phone explaining how important it was for him to get this medicine ASAP. The representative he spoke with did not understand that they are the ones who need to speak with the doctors office for pre authorizations. He told my husband that he needed to talk to the insurance company. WRONG... So now 3 days later we still haven't received the pre authorization and he is now out of his medication. "
"Called to schedule delivery 3 times. Date pushed back x 2. Rph said I should be ok without daily meds for 9 days. 3rd try package never picked up. Going on 2 weeks with no meds. Don't need to do care when you have a captive audience, and they don't! "
Frightening lack of Care
"I ordered a transplant anti-rejection drug refill 9/21/17 and received an email confirmation that it would be delivered 10/3. About 10 days later I received a call saying it was on back order as it was not in stock. Why did they wait so long to tell me? I was told it would probably be received by me on 10/16. I called them on 10/17 and after being in hold for 15 minutes was told that the drug is in stock and will be shipped to me. Why did I have to call? Lucky I had enough of a supply to last me until it arrives. If I could not wait until then they would contact local pharmacies and try to get a supply or they would contact my doctor to get an alternative drug. They have no clue that switching this drug would require major monitoring. They showed very little concern."
Agree with all prior reviewers---THE WORST!
"This is the worst pharma I've ever been forced to do business with. The people on staff ask you the same questions their voice prompter does right after you answer all the prompts. The pharmacy shipped the wrong product to me when I was starting a new medication. Instead of the starter kit with all the things I'd need to begin the drug, they shipped me only the regular dosing. Good thing I called my Doc back to discuss! Submitting a reimbursement claim is ridiculously difficult. They make you jump through so many hoops. I cannot WAIT until I can switch insurances. I refuse to work with this company any more. They run your FSA card through as a credit card (incorrectly since it's actually a debit card) and it gets denied, you get a bill, and then you have to call them back to submit it correctly on your FSA card. The whole thing is a nightmare and a super big headache to work with. "
Fascinating way of doing business
"So, let's say you call Briova on a Monday. You need a refill of a prescription but you don't *really* need it immediately. You have about a week's worth on hand, but you figure you'd get a jump on things in case the Rx in question needs pre-authorization from your insurance. They put the order in, ask when you need it by, and you say "deliver it next Tuesday." Great, everything is in, you'll get it next Tuesday.On Monday morning, you get a phone call. They're out of the medication you ordered and will need to transfer it to another pharmacy. "Out of curiosity," you ask, "why is it that you waited until the day you were supposed to ship it to tell me you're out of it?" Well, we weren't out of it last week. "Why was my name not attached to the medication you DID have in the system so that this wouldn't happen?" We fill scripts based on when people need it. "So you're saying someone called you on Wednesday, said they needed it on Friday, and they got the last of what you had in stock when I called two days before they did?" Yes.FASCINATING WAY OF DOING BUSINESS, you guys! Amazing! Selling medications out from under people who had the wherewithal to call with enough advanced notice to make sure the medication was available and able to ship on time to people who waited until the last possible second is a great way to get repeat customers. Funny thing about fertility medications: When we need it WE NEED IT. There is no "we don't have it, so we'll transfer your script within 24 hours." I said I was going to be fully out of this medication on Tuesday so I needed it no later than Tuesday. You're calling me the day before and it will be at least one full business day before Freedom Pharmacy gets my script into their system. You literally could cause me to miscarry with your absolutely bizarre business practice. So basically, go to hell. "
Worst Pharmacy Ever!
"Below 0 if possible. On hold for hours, months to get shipment, never received supplies. Worst company I have ever dealt with."
Total fail on shipping medication
"My company recently changed under another of our companies which requires us to use OptiumRx / Briovarx. Since then (2 months) I have to spend an hour each month on the phone with them because they neglect to getting information to the shipping company on time for a promised delivery, then lay the blame at the feet of the shipping company. I'm on very time sensitive dosages that have to be taken daily. Now, for the last 2 months, I have missed a dose a month because of the ineptness of this pharmacy company to provide the services which they are contracted to perform. In addition, they will not allow a 90 day fulfillment of my prescription because of the expense which might actually bide me a few days for their continued screw ups with shipping. I would not recommend these pharmacy companies to ANYONE."