"I have been getting my Enbrel from this pharmacy for a long time. My credit card was compromised recently and I had to get a new card. I , immediatly went to the Briova site and put in my new card number. I, then, ordered my Enbrel . I was sent an envelope for payment but I told them that I had already given them my new credit card and that is how I always paid. They said to ignore the payment envelope because it WAS paid. I needed a receipt saying that my balance was "0" for re-embursement, so, I called yesterday and they said that it would be in my email today. It never came to my email. I called again and was finally connected to the Business office and they told me that it was not paid despite the fact that they had my new credit card on file. The woman I spoke to said that this happens all the time. The pharmacy apparently tells people that they are all set and never charges the card. This has happened to me more than once. It is very annoying to have to track this down for 2 days. Very bad system !!!!!!!!"
It really doesn't get any worse than this company STAY AWAY!!!
"I was giving them thousands a month on a TNF blocker medication and they continuously failed to deliver on time, failed to contact me and always were completely incompetent over the phone. Its hard to put it into words what goes on there, I felt like it was some sort of scam company but evidently they are an approved pharmacy for insurance. I know the pharmaceutical industry well and the games that are often played and these were not really even games, this was just straight up incompetence from one level to the next. I finally have had enough and took all of my prescriptions elsewhere, I just don't need to be working so hard to get a prescription filled. Stay far away from this company or you will end up wasting a ton of time and putting your health at risk of missing doses. "
Incompetence at the highest level.
"I have no choice but to use this company to fill my husbands medication. Each moth there’s a different co-pay, and sometimes there is none. You send at least a half hour on the phone trying to get them to understand what you’re trying to order, and how many refills you have left. Of course, they don’t have the same information. Their computers “crash”; they put you on hold and switch you to other departments. I do not understand how this poorly run “pharmacy” stays in business. Thank God for my local pharmacist who helps me out in an emergency. Life saving medication (in our case anti rejection medication) should NOT depend on total strangers, via a phone call and some mail delivery service. This is a disgrace. "
Wish I could give a negative star!
"I have united healthcare that works with this dumb and lying pharmacy! They keep changing their stories! I can not figure out why they lie so much. I need Synvisc bi-laterly. They are demanding that I pay 394 dollars before they will release the injections to my doctors office. I told this wicked witch to bill my insurance because they will pay 90% and the insurance or the dr's office will charge me the other 10%. Sounds easy enough but I told her to do this 3 times and the witch would not listen! I then asked twice for the supervisor and she tried to tell me that she was the supervisor and then hung up on me. I tried to call my insurance but unfortunately they were closed. I am calling my ins. tomorrow and sicking them on this dumba$$ company. As a single person with head to toe (OA), fibromyalgia, and hashimoto thyroid disease (very low). So I bought the highest coverage so that I DO NOT have to pay out of pocket for JACK......ARRRRRGGGGG I pray that I will not have to deal with this horrible company ever again! NEGATIVE 5 STARS!!! USER BEWARE THIS COMPANY LIES!!! "
AWFUL; WHAT A HORRIBLE IDEA
"My son called in a refill for his prescription and it didn't arrive. He called to find out where it was and they didn't have ANY record of him calling it in. They also didn't have ANY record of him ever taking the medication. He has been taking the medication for over 2 years!!. We ended up going to Walgreens to get the medication. What would have happened if Walgreens was unable to provide the medication? The MEDICAL COMMUNITY NEEDS TO STEP UP AND SHUT DOWN, FOR THE WELL BEING AND SAFETY OF THEIR PATIENTS the "corporate world" with interfering with the doctor/patient relationship. There is absolutely NO REASON why a third party has to involve itself in the doctor/patient relationship by representing (falsely by the way) that this somehow will somehow make life easier or is the way certain medications should be obtained. My son, as I am sure that any adult human being, is perfectly capable of going to their local pharmacy and picking up their own medication. In a world where it is becoming the "norm" to have items delivered to your doorstep, this should be the exception. WHAT A HORRIBLE IDEA!!!"
"Horrible the way they treat sick people. They’ve lied about sending prescriptions. They don’t send on time when it’s scheduled. One of the associates accused me of LYING about having not received my medication when fedex confirmed that it was delivered to the wrong address. They are horrible. It’s terrible such careless people are able to work in health care "
Awful customer service
"The absolute worst pharmacy. My husband had a liver transplant last fall and we've had countless issues getting his meds on time. This time around he ordered 2 weeks before his meds were gone (they run out tomorrow) and they won't even be shipped for another 2 days! When my husband called to see if a local pharmacy could fill a 2 day supply they told him to find a local pharmacy that carried his meds and Briova would override the script. He did that and when he called Briova back they said they couldn't do that. This is not the first time this has happened. At this point I'd like to get Briova on the phone so they can tell my 2.5 yr old and 4 month old that their daddy's life isn't important enough to send his meds when they say they will! He's forced to use this company but they are completely inept to do their job and don't care about their customers quality of life. We've never had issues with other mail order pharmacies."
"My very first experience with this company and I'm in tears. Unfortunately, I don't have a choice of whether or not to use this company. Medcost, my insurance provider, made it mandatory to use this incompetent pharmacy. The short version of my story is as follows: I was to begin taking a speciality medication on a Saturday. On Friday, My Dr called the script into an AMAZING PHARMACY who planned my deliverybut they were denied and told to call the Dr back to send the script to briovarx. After 1 hour I called briovarx and was told to call back because my script was received but not yet processed and I needed to place the order. I called back 1.5 hours later only to be told to call back in 3 hours because the computers were down. When I called back I was told to call back on Saturday morning at 0900. Saturday morning at 0905 I called briovarx and was immediately told to call back at 1200. I called back at 1230 and was told the computers were still down and I had to call back on Sunday. Since I had difficulty understanding the rep I called right back only to find out that 1. the rep was in the Philippines and 2. I had to call back on Monday. I then called Optum Rx to complain. At first the rep didn't believe me until I called briovarx while she was on the phone. She called and got an override to use the AMAZING PHARMACY who was able to so 2 things briovarx couldn't do......1. get my medication to me on Saturday as planned by my Specialist and 2. give me a wonderful discount. Depending on how much the meds are without insurance will determine if I use briovarx. Like countless others I may have no choice"
Worst Company To Deal With
"This is the worst company to deal with, incompetence runs deep in this company! No one seems to know what they're doing, they tell you totally wrong information just to pass the "buck", they don't check notes in their system, make you wait for month or more because they will not call you back. Do not read forms that come from your doctor's office. This is horrible company to deal with so avoid if possible! "
Playing with my Life
"I was directed by Optum that my medication to sustain my life would only be sent to me through Briova Specialty Pharmacy; this was told to me April 2017 since then Briova has (3) three times made mistakes on my refills today being the third I am currently out of medication which keeps me alive. I contacted them last week to fill the two needed meds and was told I was out of refills on one; which according to my RX bottled filled on 3-5-18 I have six (6) refills left on this med. Another time they shipped it to an old address and I had to chase it down, the last time the shipment did not arrive and I waited hours past my dose scheduled time for the med to arrive. I have no other option to obtain these meds except to pay out of pocket along with my regular payroll deduction for all other less vital medications! If you can avoid Briova"DO SO"!"
"I've had numerous delayed deliveries from them, the excuse being insurance authorization. I get it, that happens, this whole system ****, but they wait THE DAY BEFORE you're supposed to get the delivery to tell you, even when they've had the refill processed a week in advance. I have to plan my work around being home to receive this and get it into the fridge. Customer service is unhelpful as they seem not to know what is even going on. I hate Briova so much. You'd think a speciality pharmacy would understand getting medication to patients in a timely and hassle-free fashion. We've got enough to deal with. "
"Insurance is making me use them and after hours on phone and weeks of calling still no medication. They shipped a room temp medication in freezer packs on accident (how does this even happen!). Then I called back to get it reordered, they said they would ship it out right away and somehow the order gets cancelled by them on accident. I'm pregnant, high risk, and need to take this medication daily. It's been a nightmare using them and no one is held responsible for any of the mistakes they have been making. Don't use them!!!"
"No online or automatic refill, only using them because insurance requires it for my medication. I do not have time to call them ever 3 weeks to ask for a refill when every call takes at least 30 minutes. They are not helpful in answering questions, the people working there are obviously unhappy because most people dislike the pharmacy and the people on the phone have to deal with the mess that the company caused. "
Vortex of Hell
"For the love of god, if you have any other option in life... do not use this pharmacy! Unfortunately, this is the only place I can get my Lupron so I have no other options and are stuck with this shitbag of a company and their trash representatives. I'd almost rather rip out my own uterus than to ever speak or deal with them again. Dealing with Briovarx and their representatives is 1,000 times worse than the side effects of this medicine. Every month the process just to get the drug shipped to my doctors office is fresh hell. Calling the customer service line is a nightmare. Be prepared to have an hour to kill each time, oh, and you will need to make a minimum of 15 calls a month for them to actually help you. Also, you will be hung up on numerous times and they will argue with you. Every month the amount the charge is different and they will NOT send you any bills or explanations on what the insurance covered just expect you to hand over your card to be charged exorbitant amounts . Thankfully, this is only a temporary nightmare for me but I really feel for the people who have to continuously use this sham of a company. Clearly, I'm going to have to start refilling this prescription the moment I get my shot for the next month and even then fingers crossed they will fill it in time. All of them are liars too, as their hours always magically change all the time. Most of the time that I actually do get a phone call from them without it going straight to voicemail because my phone thinks they are scammers (rightfully so) it will be the automated loop to hold again for a representative. Why the hell are you calling me and making me wait in the vortex of hold hell???! Oh and the one time I actually get a real person leaving me a voicemail she tells me they are there until 10 PM EST Bullshit, I called in the afternoon and now they are closed? Or anytime I ask to speak to a manager they tell me I need to speak with accounting and they are closed. I hope they all get illnesses that require them to order medication from their own pharmacy maybe then it will improve."
BriovaRx is a @%^*% JOKE
"Unfortunately the pharmacy my doctor wanted me to use does not carry Benlysta self inject pens, so I'm stuck with these $&@holes. Was supposed to start my injections on 1/9/18 didn't get meds until 2/1/18. Now I have to say that the majority of the people I have talked to were pleasant, however there have been a few that were rude, or just fell out the stupid tree and hit every branch on the way down! For example: I called to to refill my medicine, it came in opened the box and low and behold they sent pre-filled Syringes not pens! Which may not seem like a big deal to some but to me it's huge, it's the wrong delivery method and I am unable to use a syringe due to my condition. So I call them they tell me that the computer says they sent the right thing, after arguing with this lady for 20 minutes so puts me on hold and tells me to call back tomorrow the department I need is closed. So I call back go through the same crap argue with another idiot woman and finally after losing my temper and cursing at her I tell her I can take a picture and send it if she wants me to but I know what a damn syringe is for God sake I'm not an idiot and she hangs up on me! So I call back get a different woman and she tells me the people I need are closed and I will need to call back on Monday, so needless to say they screwed up my medicine I missed my dose because I can't hold a syringe and hopefully my CNS will hold off till they send me the right stuff! Thanks BriovaRx for $&@#%*^ up again!"
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