"Insurance is making me use them and after hours on phone and weeks of calling still no medication. They shipped a room temp medication in freezer packs on accident (how does this even happen!). Then I called back to get it reordered, they said they would ship it out right away and somehow the order gets cancelled by them on accident. I'm pregnant, high risk, and need to take this medication daily. It's been a nightmare using them and no one is held responsible for any of the mistakes they have been making. Don't use them!!!"
"No online or automatic refill, only using them because insurance requires it for my medication. I do not have time to call them ever 3 weeks to ask for a refill when every call takes at least 30 minutes. They are not helpful in answering questions, the people working there are obviously unhappy because most people dislike the pharmacy and the people on the phone have to deal with the mess that the company caused. "
Vortex of Hell
"For the love of god, if you have any other option in life... do not use this pharmacy! Unfortunately, this is the only place I can get my Lupron so I have no other options and are stuck with this shitbag of a company and their trash representatives. I'd almost rather rip out my own uterus than to ever speak or deal with them again. Dealing with Briovarx and their representatives is 1,000 times worse than the side effects of this medicine. Every month the process just to get the drug shipped to my doctors office is fresh hell. Calling the customer service line is a nightmare. Be prepared to have an hour to kill each time, oh, and you will need to make a minimum of 15 calls a month for them to actually help you. Also, you will be hung up on numerous times and they will argue with you. Every month the amount the charge is different and they will NOT send you any bills or explanations on what the insurance covered just expect you to hand over your card to be charged exorbitant amounts . Thankfully, this is only a temporary nightmare for me but I really feel for the people who have to continuously use this sham of a company. Clearly, I'm going to have to start refilling this prescription the moment I get my shot for the next month and even then fingers crossed they will fill it in time. All of them are liars too, as their hours always magically change all the time. Most of the time that I actually do get a phone call from them without it going straight to voicemail because my phone thinks they are scammers (rightfully so) it will be the automated loop to hold again for a representative. Why the hell are you calling me and making me wait in the vortex of hold hell???! Oh and the one time I actually get a real person leaving me a voicemail she tells me they are there until 10 PM EST Bullshit, I called in the afternoon and now they are closed? Or anytime I ask to speak to a manager they tell me I need to speak with accounting and they are closed. I hope they all get illnesses that require them to order medication from their own pharmacy maybe then it will improve."
BriovaRx is a @%^*% JOKE
"Unfortunately the pharmacy my doctor wanted me to use does not carry Benlysta self inject pens, so I'm stuck with these $&@holes. Was supposed to start my injections on 1/9/18 didn't get meds until 2/1/18. Now I have to say that the majority of the people I have talked to were pleasant, however there have been a few that were rude, or just fell out the stupid tree and hit every branch on the way down! For example: I called to to refill my medicine, it came in opened the box and low and behold they sent pre-filled Syringes not pens! Which may not seem like a big deal to some but to me it's huge, it's the wrong delivery method and I am unable to use a syringe due to my condition. So I call them they tell me that the computer says they sent the right thing, after arguing with this lady for 20 minutes so puts me on hold and tells me to call back tomorrow the department I need is closed. So I call back go through the same crap argue with another idiot woman and finally after losing my temper and cursing at her I tell her I can take a picture and send it if she wants me to but I know what a damn syringe is for God sake I'm not an idiot and she hangs up on me! So I call back get a different woman and she tells me the people I need are closed and I will need to call back on Monday, so needless to say they screwed up my medicine I missed my dose because I can't hold a syringe and hopefully my CNS will hold off till they send me the right stuff! Thanks BriovaRx for $&@#%*^ up again!"
The worst pharmacy
"I am an RN and deal with this pharmacy on a regular basis. I have to advocate for my patients and fight to get prescriptions filled in a timely manner. Pharmacies makes money by filling prescriptions but for some reason Briova has not figured this out. They will drag their feet when it comes to filling specialty drugs. Pts. are often left waiting days for delivery and will miss doses because these morons don't know how to fill a prescription. When I call to find out why there is a delay, I am placed on hold for extended amounts of time and am constantly transferred to other people. I am certain that most of their employees barely have a high school education. I apologize to my patient's when they are forced to use this pharmacy. "
"Never sent us the medicines and then tried to bill our credit card. This is a scam organization and you should avoid them entirely."
The worst service EVER!!!
"The sales reps or the phone operators have no idea what they are doing/talking about. The management was also bad. No one knows how to do his or her jobs. I strongly recommend not to use the service. "
"This is the worst experience I have ever had with a medical company. They should be ashamed. "
Inefficient system that is not worth our money and time
"I recently changed from one health insurance to Aetna. Because under my first health insurance coverage I had Briova for humira pen, I was told by Aetna that I could stay with Briova. Note: delivery of 2 injections was 25$ under my first insurance and now is 50$ (this is what happens when there is non competitor for a drug in the market). Anyways, I saw my doctors who sent the prior authorization to have humira approved by Aetna pharmacy, I called Aetna to ensure that I could keep Briova, and I also spent over 30 mins over the phone with Briova at least 3 times to finalize the shipping of the drug since doctors, insurance, and Briova too approved my updates. Last Thursday I got a call from a Briova rep who said that something was still pending. Here we are, I do another riund of calls, make sure that everybody is updated and call back Briova... this time I spoke with another rep ( Tuesday). She said that at the latest my Humira would have arrived on Wednesday.... then Friday....then... today is Sunday and I am with no drug... The level of mediocrity of Briova is beyond imagination. There is basically a joint effort that needs to bring together doctors, health insurance (Aetna specialty pharmacy department in my case), and Briova that phisically ships the drug. This trio thing clearly is inefficient and overpriced. The chances to delay everything is worsened by unavoidable and endless phone calls back and forth. How can people put up with this inefficiency? How can we put up with this!!!! I need this drug for RA and they have no sense of responsibility towards me and other patients. They sell a drug like Humira, so important to conduct a decent life with RA or other auto immune diseases but they act like they are selling you a roll of toilet paper at Walmart. Meanwhile, I am delaying my Humira injection for the absurd inefficiency and incompetence of a so called specialty pharmacy Briova and Aetna.... shame on you both. Your business ****. M."
"Deliberately miss led about cost, final bill very high considering that the actual administration of the medication was done by myself and no education required because I am an RN, and the medication was an inexpensive generic antibiotic . Customer service people rude unprofessional and uninformed. Very unhelpful always had an excuse not to connect you to a supervisor. One person I spoke with was actually eating. I would not advise anyone to use this company."
Do Not use this company
"Every department must be trained to lie. HOSPITAL rep,PHARMACIST, OFFICE WORKERS, and the OFFICE MANAGER. They will lie and never help you. Please do not use this company in Marietta,Georgia"
"I never seem to be able to get my prescription on time. Whether I refill online or call in there is always a problem. Currently I have been on the phone for about 1.5 hours trying to get my medication that I am supposed to take tomorrow. About a week ago I ordered it online to arrive today. When I saw it wasn't here I called and they said it is not due for refill until tomorrow-which is the day I am supposed to inject it! I am leaving town early tomorrow morning and now I am responsible for an "override" on my meds to be delivered "early" to a secondary location. Only 1 over-ride approved by the way. So this is my one even thought its not my fault. Oh, and they are supposed to be refrigerated. so I get to wait around the hotel and hope they arrive to put the additional supply in the fridge. Wish there was an alternative "
"If I could give negative stars I would and I'm not surprised they only get one star from the nurses who are scheduled to come for the infusion and blood work and show up late or not at all to the fact that when the services are over they don't care about the remaining products that cannot be just thrown out in the garbage. The refuse to pick them up. I even called for their location and I would drop them off and they won't do that either. Well I found out their location locally and if they don't come and get their stuff I will be dropping it off. We will never use these people again. Terrible service all around"
Charged wrong account almost $1000 and did not even apologize
"After receiving a new card from the manufacturer to cover my $890 copay- I contacted Briova with the new information. They repeated the card information back to me and I was happy thinking all was well and I would get my much needed medication. As the day went on I received an alert from my bank that a charge of $890 was posted from Briova. I called Briova right away because that charge pretty much wiped out my personal bank account. When I called to find out why they did not charge the card I provided them, and repeated back to me- they informed me that the accounting department was gone for the day. I called back the next day to find out about getting my much needed money back in my bank account and they did not apologize but proceeded to take the manufacturer card information once again and informed me it was not working. I contacted the manufacturer who informed me that the card was indeed charged the $890. After contacting Briova back they again did not apologize but stated that they had entered an incorrect number and as far as refunding my money- it would take 5-7 business days!! Well so much for paying my bills on time. Briova is terrible, their customer service **** and as far as their overall status- unprofessional doesn't even began to describe this incompetent and poorly ran place.....ADIOS Briova......you ****!"
Can't Fill Your Order Without a New Prior Authorization and the Current One is Still GOOD!!!!
"I order my refill Rx for Humira online since trying to actually talk to a live person in less than 30 minutes is IMPOSSIBLE. After placing my order AND receiving a confirmation email that my order was being processed I received a phone call at 6:45 am (who does business at that time of day; know what time zone you are calling) to tell me that I needed to contact my doctor for a Prior Authorization (PA). That being said, the PA they are claiming in expired is still good until June of 2018 and it's January. I now have two current PAs (one until June of this year and another one that is good until January of 2020) and they still can't process the order because some incompetent person hasn't attached the PA to my account. The last time I had to get a PA they attached it to an oral medication account. Humira is INJECTION ONLY! Who are these idiots in charge of making sure that my medications are delivered on time, and have access to my personal information? Needless to say my injection date passed and another week went by before I was shipped the medication and was able to inject.I am currently waiting to see if I am in the same PA vortex of bull*&%$ and will miss another injection because of the incompetent monkeys that work at this company."
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