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Stores > BuildDirect
  • BuildDirect

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      Website 24 hrsCustomer ServiceMonday-Friday10 am - 9 pm ESTSaturday12:00 pm - 8 pm EST
      GENERAL PHONE
      877-631-2845
      FAX
      n/a
    • SUPPORT EMAIL
      sales@builddirect.com
      SUPPORT PHONE
      877-631-2845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 1.25/10 1.25/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 1.88/10 1.88/10
    Return/Replacement policy: Rating 1.25/10 1.25/10
Voice your opinion! Review BuildDirect by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Very good service

"Product was delivered in a timely manner and not in any way damaged. The driver kindly carted the flooring as close to my door as possible. I was very satisfied. "

Rep reply posted Jan-18-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello, thanks so much for your rating. It's awesome to hear. Enjoy your flooring! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-14

awesome customer service and timely delivery

"As a first time Build Direct customer I was skeptical. Jon was very helpful in explaining who the are and what they do. The "Southern Stacked Stone" we had delivered was just as advertised.

Dennis
"

Rep reply posted Jan-18-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey there, thanks so much for your rating. I'm glad Jon was able to assist you, I'll make sure to pass on your feedback. Thanks again!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-14

Excellent Service

"The price is good for a high quality product and the service is excellent"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey Kim, thanks so much for your rating, we really appreciate it and thanks for your business!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-14

Loved the product and the customer service was outstanding

"The gray bamboo flooring we picked has worked well for us. We love the color and the quality.

Their customer service was amazing. Always helpful and addressed all our needs every step of the way. Dylan Chapman was the best!
"

Rep reply posted Jan-18-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello! Thanks so much for your rating. We are so excited that the flooring you picked has worked out so well. I'll make sure to pass your feedback along to Dylan too. Thanks again!”


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Verified Customer
Rating 10/10
5/5
2017-01-14

Backsplash

"Fast shipping, very friendly sales people. The free samples let us see how it would look before ordering. We liked so well our daughter is going to order floor tile for her house."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello there. Thanks so much for your review, so great to hear. We look forward to helping your daughter out as well, how exciting! Thanks again.”


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Verified Customer
Rating 10/10
5/5
2017-01-14

Absolutely AMAZING FLOORS!

"I cannot stress enough just how much we LOVE our floors!!! They look absolutely Amazing. Everyone that has come I to our home says just how beautiful they are and I could go on and on. My husband is a General Contractor in construction and could've went a few places with decent prices but thought he would give Builders Direct a try because of we just couldn't pick a floor that we both really liked so when he went to this site and found the floor of our choice and read the detailed description size, professional grade and so on he went for it and We are so very happy and beyond satisfied that we did!! When we sell our home to downsize we definitely won't waste our time looking anywhere as we will come right back here for new floors. Great quality, fast delivery and no problems whatsoever with anything at all. Oooh!!! The PRICE cannot be beat for the flooring we chose, not even with my husband's discount!! Thank You Build Direct!"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hi Mary, thanks so much for the feedback. We are so excited to hear about your project and how much you love your floors! We can't wait to help you on any future projects too. Have a great day. :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-14

Very Very Happy Customer!!!

"We are so pleased and happy with Build Direct the customer service, the product selection and prompt delivery we would choose you folks again."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey there, thanks so much for your rating. We're so happy we were able to assist you in your project. Have a great day!”


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Verified Customer
Rating 10/10
5/5
2017-01-13

Loving my new flooring!

"My new family room floor makes a huge difference. For the first time in 20 years we are spending almost every night sitting enjoying TV, music or friends in our newly decorated space. The flooring was as expected. BuildDirect sent me numerous samples, so I was able to order exactly what I wanted without visiting a showroom. The customer service was fantastic. They kept me in the loop regarding a slight mishap and followed-up more than once. Thanks BuildDirect. "

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello, thanks so much for your rating. We are so excited that we could help to decorate a space for your friends and family, that's awesome! Thanks again!”


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Verified Customer
Rating 10/10
5/5
2017-01-13

Excellent experience

"We purchased floor tile from Build Direct, and can't say enough about how good our experience was. We were assigned to a customer service representative who would be the one to handle our order from start to finish. Our chosen tile was back-ordered, but came before expected. Delivery was professionally executed - not a tile was broken.

Follow-up with customer service was thoughtful and thorough, making sure we were completely satisfied with our purchase.

The tile itself is beautiful, and of good quality. No-one in our area could beat the price.

We highly recommend doing business with BuildDirect.
"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey there, thanks so much for your awesome rating, we really appreciate it. I'll make sure to pass your note along to our customer service team too! Thanks again for the rating. :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

"Sales rep was very helpful on filling my order. I would buy from Build Direct again."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello, thanks so much for your rating. Don't hesitate to reach out to us directly at 1-877-631-2845 if you need anything in the future, we are excited to help.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

Great look and great quality!

"We wanted a wood floor look in our main living area, but my husband was set on getting indestructible tile, considering we have 3 boys and a dog. We had a hard time finding what we pictured until we discovered BuildDirect. We're so grateful they were willing to continue sending us free samples, because we did finally find exactly what we had been looking for! The tile looks great and there was very little that had broken during shipping. It has been in for one month now, looks amazing, and seems to be holding up very well!
If you have any questions, reach out to the customer service team - they're all super friendly and helpful.
"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey Lisa, thanks so much for the awesome post and rating. We are so happy that you have a tile that looks great in your space. I'll make sure to pass your feedback onto our customer service team too, thanks!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

these guys floor me.

"went above and beyond the average seller, thanks so much, love my floors"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“That is an awesome rating. Thanks so much. I tried to think of something witty to say, but you've got me beat. :) Glad you love your floors.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

Slate Tile for Deck Project

"Ordered approximately 550 sq. ft. There were no broken pieces. Excellent quality of slate tiles."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hi there, that's great to hear. Thanks for the review. Enjoy your new deck! :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

Awesome Wood Floors!!

"Very happy with the end product...high quality compared to other floors we compared locally. Another big plus was the shipping response time when we requested free samples on a couple of occasions."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey Jeff, thanks so much for the rating. That's great to hear that it all worked out so well. Enjoy your floors!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

Best floors ever

"I love my new flooring it looks great I plan on buying from you guys again for the whole downstairs can't wait till it's all finished ! "

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey Jessica, thanks so much for your review. So excited that you have the best floors ever! Make sure to get in touch when you're ready to start on your basement and we can help you out. We look forward to helping you and your house being complete too :) !”


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