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242 reviews
1.74 / 10
  • ADDRESS
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  • BUSINESS HOURS
    Website 24 hrsCustomer ServiceMonday-Friday10 am - 9 pm ESTSaturday12:00 pm - 8 pm EST
    GENERAL PHONE
    877-631-2845
    FAX
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  • SUPPORT EMAIL
    sales@builddirect.com
    SUPPORT PHONE
    877-631-2845

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Review History & Profile See full Rating history

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 2.50/10
Customer service: 1.25/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2017-01-16

very nice

"my house value is going up"

Helpful Cool

4/5
2017-01-16

"As far as ordering and delivering completely satisfied. Once the floor was laid and the furnace has been running more and more pieces are starting to lift up. Kinda wish I went with the wood floor."

Helpful Cool

5/5
2017-01-16

"Product and service was excellent "

Helpful Cool

5/5
2017-01-15

Very good service

"Product was delivered in a timely manner and not in any way damaged. The driver kindly carted the flooring as close to my door as possible. I was very satisfied. "

Helpful Cool

5/5
2017-01-14

awesome customer service and timely delivery

"As a first time Build Direct customer I was skeptical. Jon was very helpful in explaining who the are and what they do. The "Southern Stacked Stone" we had delivered was just as advertised.

Dennis
"

Helpful Cool

5/5
2017-01-14

Excellent Service

"The price is good for a high quality product and the service is excellent"

Helpful Cool

5/5
2017-01-14

Loved the product and the customer service was outstanding

"The gray bamboo flooring we picked has worked well for us. We love the color and the quality.

Their customer service was amazing. Always helpful and addressed all our needs every step of the way. Dylan Chapman was the best!
"

Helpful Cool

5/5
2017-01-14

Backsplash

"Fast shipping, very friendly sales people. The free samples let us see how it would look before ordering. We liked so well our daughter is going to order floor tile for her house."

Helpful Cool

5/5
2017-01-14

Absolutely AMAZING FLOORS!

"I cannot stress enough just how much we LOVE our floors!!! They look absolutely Amazing. Everyone that has come I to our home says just how beautiful they are and I could go on and on. My husband is a General Contractor in construction and could've went a few places with decent prices but thought he would give Builders Direct a try because of we just couldn't pick a floor that we both really liked so when he went to this site and found the floor of our choice and read the detailed description size, professional grade and so on he went for it and We are so very happy and beyond satisfied that we did!! When we sell our home to downsize we definitely won't waste our time looking anywhere as we will come right back here for new floors. Great quality, fast delivery and no problems whatsoever with anything at all. Oooh!!! The PRICE cannot be beat for the flooring we chose, not even with my husband's discount!! Thank You Build Direct!"

Helpful Cool

5/5
2017-01-14

Very Very Happy Customer!!!

"We are so pleased and happy with Build Direct the customer service, the product selection and prompt delivery we would choose you folks again."

Helpful Cool

5/5
2017-01-13

Loving my new flooring!

"My new family room floor makes a huge difference. For the first time in 20 years we are spending almost every night sitting enjoying TV, music or friends in our newly decorated space. The flooring was as expected. BuildDirect sent me numerous samples, so I was able to order exactly what I wanted without visiting a showroom. The customer service was fantastic. They kept me in the loop regarding a slight mishap and followed-up more than once. Thanks BuildDirect. "

Helpful Cool

5/5
2017-01-13

Excellent experience

"We purchased floor tile from Build Direct, and can't say enough about how good our experience was. We were assigned to a customer service representative who would be the one to handle our order from start to finish. Our chosen tile was back-ordered, but came before expected. Delivery was professionally executed - not a tile was broken.

Follow-up with customer service was thoughtful and thorough, making sure we were completely satisfied with our purchase.

The tile itself is beautiful, and of good quality. No-one in our area could beat the price.

We highly recommend doing business with BuildDirect.
"

Helpful Cool

5/5
2017-01-13

"Sales rep was very helpful on filling my order. I would buy from Build Direct again."

Helpful Cool

5/5
2017-01-13

Great look and great quality!

"We wanted a wood floor look in our main living area, but my husband was set on getting indestructible tile, considering we have 3 boys and a dog. We had a hard time finding what we pictured until we discovered BuildDirect. We're so grateful they were willing to continue sending us free samples, because we did finally find exactly what we had been looking for! The tile looks great and there was very little that had broken during shipping. It has been in for one month now, looks amazing, and seems to be holding up very well!
If you have any questions, reach out to the customer service team - they're all super friendly and helpful.
"

Helpful Cool

5/5
2017-01-13

these guys floor me.

"went above and beyond the average seller, thanks so much, love my floors"

Helpful Cool

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