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Stores > BuildDirect
  • BuildDirect

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      Website 24 hrsCustomer ServiceMonday-Friday10 am - 9 pm ESTSaturday12:00 pm - 8 pm EST
      GENERAL PHONE
      877-631-2845
      FAX
      n/a
    • SUPPORT EMAIL
      sales@builddirect.com
      SUPPORT PHONE
      877-631-2845

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 1.25/10 1.25/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 1.88/10 1.88/10
    Return/Replacement policy: Rating 1.25/10 1.25/10
Voice your opinion! Review BuildDirect by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-01-12

"Excellent product. Delivered on time."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Thanks for the review. We're so happy to receive this. :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

"Excellent product, and fast service at a fair price !"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Awesome feedback to see, thanks so much for leaving a review!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

Great fit & Finish

"Ordered and installed 1700 sf of Natural Acacia and everything fit together very well with extremely minimal damaged pieces. Made a huge difference in the look of the home and so far it has been durable and wearing well. Would definitely use this product again."

Rep reply posted Jan-18-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey Todd, thanks so much for your review. That's great to hear, we love the Natural Acacia. Let us know if we can help you out in the future! :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

Friendly, accurate and great product

"They are very helpfull throught the whole process and have great prices too."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello, thanks for your rating. We're so happy to have helped you throughout the process. Great to hear! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

dark and stormy floors - beautiful

"My experience with BuildDirect was excellent -- I called many, many times as I researched and ordered my floors. Everyone I spoke with was knowledgeable, helpful and patient. They sent me numerous samples. They advised me on everything from what glue to use, the wood lightening up over time, shipping, transitions/moldings, etc. I couldn't believe when the wood actually arrived - in perfect condition! I would definately use BuildDirect again!


"

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hi. This is great feedback to hear, thanks so much for submitting a review for us. I'm so happy to hear that everything went so well and we were able to assist you. Enjoy your dark and stormy, beautiful floors. :) ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

High quality, good prices

"I ordered the 36" model from Golden Elite Cabinets Bathroom Vanities - Mayfield Wood Collection. It was shipped when promised, and the packaging was the same high quality as the vanity itself. I just wish there were an 80" model for my other bathroom."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello there, thanks so much for your review. We're always adding new products to our site, I'll make sure your feedback is passed along to see if we can get something in the future. Great to hear that the order process went so smoothly for you. Enjoy! :)”


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Verified Customer
Rating 10/10
5/5
2017-01-12

Lamton Laminate - 12mm Narrow Board Collection - Underpad Attached Odessa Mahogany

"The shipment was received as promised with the correct ordered material. I think my installers were a little fast and loose with some of the flooring and I ended up slightly short of needed supplies, but when I called Builders Direct, even tho nothing was showing as available in my particular selection, they had the needed flooring on hand and shipped immediately. I was completely satisfied with the ordering process and the flooring which looks great in completion! "

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hello Valerie, thanks so much for your review. That's great to hear that we were able to assist you to get the product to complete your project. Enjoy your flooring! :)”


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Verified Customer
Rating 10/10
5/5
2017-01-12

Great Experience!

"This was actually our second order. I liked the product so much that we decided to do another room. Couldn't be happier. :)"


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Verified Customer
Rating 10/10
5/5
2017-01-12

GREAT PRODUCT!! HAVE PROUDLY SHOWN TO FRIENDS!!!

"All my friends are interested in the product. Looks great, easy to install, and was installed in a very short time.

"

Rep reply posted Jan-18-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey there , that's so great to hear. We're so pleased to have helped you and glad that your installation went smoothly (and in a short period of time)! :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

Fantastic customer service

"We could not be happier with build direct and the customer service we received when ordering our flooring. They made it so easy and when our order was delivered missing some boxes there was no questions asked, it was a 30 second phone call where build direct just said 'we will take care of it' and they did."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey there, thanks so much for the rating! Sorry that there were some missing boxes, we're glad to hear they got out to you with no issues. :)”


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Verified Customer
Rating 10/10
5/5
2017-01-12

Beautiful product.

"Very good product and great service."

Rep reply posted Jan-17-2017

A rep from BuildDirect, BuildDirect, has responded

“Hey Jacky, thanks so much for your review.”


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Verified Customer
Rating 10/10
5/5
2017-01-12

What could go wrong.... LOTS!!

"So many things could go wrong when ordering large orders. I ordered 1400+ square feet of hardwood. I was cautiously optimistic, hoping the wood I ordered was as good as the description. They didn't have a sample available, so I was sort of taking a chance, although they said they'd cover return shipping if I wasn't satisfied. Delivery guys was great and it arrived without incident. Some of the reviews complained about the wood quality, but I've installed several floors and this wood quality was outstanding (4.5/5 stars!).during the install we actually commented on the number of medium and long planks, and sufficient shorter planks, but they could have easily added more short planks and I'd have still been pleased with the product. The floor went in without incident and the finished product looks amazing. Their customer service is top notch (5/5 stars) and when I buy material for the next projects I will be buying from builddirect. Great prices, great quality, and incredible service; all the qualities that create customers for life!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

Love my floor

"Ordering from Build Direct was a pleasant experience. Great customer service, a good product that arrived quickly and without any issues!"


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Verified Customer
Rating 10/10
5/5
2017-01-12

Vinyl plank flooring

"Samples arrived quickly, the ordering process went smooth and product arrived on time with no shipping damage. I have limited experience installing flooring but had little difficulty doing this job. The floor looks great & have had many complaints on it."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

The best !

"Everything from the service to the product exceeded my expectations."


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