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242 reviews
1.74 / 10
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Review History & Profile See full Rating history

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 2.50/10
Customer service: 1.25/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2017-01-13

Slate Tile for Deck Project

"Ordered approximately 550 sq. ft. There were no broken pieces. Excellent quality of slate tiles."

Helpful Cool

5/5
2017-01-13

Awesome Wood Floors!!

"Very happy with the end product...high quality compared to other floors we compared locally. Another big plus was the shipping response time when we requested free samples on a couple of occasions."

Helpful Cool

5/5
2017-01-12

Best floors ever

"I love my new flooring it looks great I plan on buying from you guys again for the whole downstairs can't wait till it's all finished ! "

Helpful Cool

5/5
2017-01-12

"Excellent product. Delivered on time."

Helpful Cool

5/5
2017-01-12

"Excellent product, and fast service at a fair price !"

Helpful Cool

5/5
2017-01-12

Great fit & Finish

"Ordered and installed 1700 sf of Natural Acacia and everything fit together very well with extremely minimal damaged pieces. Made a huge difference in the look of the home and so far it has been durable and wearing well. Would definitely use this product again."

Helpful Cool

5/5
2017-01-12

Friendly, accurate and great product

"They are very helpfull throught the whole process and have great prices too."

Helpful Cool

5/5
2017-01-12

dark and stormy floors - beautiful

"My experience with BuildDirect was excellent -- I called many, many times as I researched and ordered my floors. Everyone I spoke with was knowledgeable, helpful and patient. They sent me numerous samples. They advised me on everything from what glue to use, the wood lightening up over time, shipping, transitions/moldings, etc. I couldn't believe when the wood actually arrived - in perfect condition! I would definately use BuildDirect again!


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Helpful Cool

5/5
2017-01-12

High quality, good prices

"I ordered the 36" model from Golden Elite Cabinets Bathroom Vanities - Mayfield Wood Collection. It was shipped when promised, and the packaging was the same high quality as the vanity itself. I just wish there were an 80" model for my other bathroom."

Helpful Cool

5/5
2017-01-12

Lamton Laminate - 12mm Narrow Board Collection - Underpad Attached Odessa Mahogany

"The shipment was received as promised with the correct ordered material. I think my installers were a little fast and loose with some of the flooring and I ended up slightly short of needed supplies, but when I called Builders Direct, even tho nothing was showing as available in my particular selection, they had the needed flooring on hand and shipped immediately. I was completely satisfied with the ordering process and the flooring which looks great in completion! "

Helpful Cool

5/5
2017-01-12

Great Experience!

"This was actually our second order. I liked the product so much that we decided to do another room. Couldn't be happier. :)"

Helpful Cool

5/5
2017-01-12

GREAT PRODUCT!! HAVE PROUDLY SHOWN TO FRIENDS!!!

"All my friends are interested in the product. Looks great, easy to install, and was installed in a very short time.

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Helpful Cool

5/5
2017-01-12

Fantastic customer service

"We could not be happier with build direct and the customer service we received when ordering our flooring. They made it so easy and when our order was delivered missing some boxes there was no questions asked, it was a 30 second phone call where build direct just said 'we will take care of it' and they did."

Helpful Cool

5/5
2017-01-12

Beautiful product.

"Very good product and great service."

Helpful Cool

5/5
2017-01-12

What could go wrong.... LOTS!!

"So many things could go wrong when ordering large orders. I ordered 1400+ square feet of hardwood. I was cautiously optimistic, hoping the wood I ordered was as good as the description. They didn't have a sample available, so I was sort of taking a chance, although they said they'd cover return shipping if I wasn't satisfied. Delivery guys was great and it arrived without incident. Some of the reviews complained about the wood quality, but I've installed several floors and this wood quality was outstanding (4.5/5 stars!).during the install we actually commented on the number of medium and long planks, and sufficient shorter planks, but they could have easily added more short planks and I'd have still been pleased with the product. The floor went in without incident and the finished product looks amazing. Their customer service is top notch (5/5 stars) and when I buy material for the next projects I will be buying from builddirect. Great prices, great quality, and incredible service; all the qualities that create customers for life!!"

Helpful Cool

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