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242 reviews
1.74 / 10
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Review History & Profile See full Rating history

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 2.50/10
Customer service: 1.25/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2017-01-12

Love my floor

"Ordering from Build Direct was a pleasant experience. Great customer service, a good product that arrived quickly and without any issues!"

Helpful Cool

5/5
2017-01-12

Vinyl plank flooring

"Samples arrived quickly, the ordering process went smooth and product arrived on time with no shipping damage. I have limited experience installing flooring but had little difficulty doing this job. The floor looks great & have had many complaints on it."

Helpful Cool

5/5
2017-01-12

The best !

"Everything from the service to the product exceeded my expectations."

Helpful Cool

5/5
2017-01-12

"I found exactly what I wanted at a great price. "

Helpful Cool

5/5
2017-01-12

Floor or not to have a floor.

"Builder Direct was very precise about the shipment . Very helpful on during the phone conversation and delivery was on time as indicated on the order."

Helpful Cool

5/5
2017-01-12

will be back

"Product as advertised customer service great"

Helpful Cool

5/5
2017-01-12

"High quality flooring and customer service!"

Helpful Cool

1/5
2016-12-09

False advertisement of hardwood and terrible customer

"I purchased 1900 square ft of hardwood Janka rated 1750. Prior to install my contractor told me the wood was too light to be hard but I believed the company.
1 week after we moved in my floor is dented all over. If the kids dolls fall on the floor it dents, my car keys fall, it dents. I have sent several emails with pictures to them and they just reply by saying it's not covered under warranty. I have lived in 2 homes with hard wood flooring and never experienced such poor quality hardwood.
Never do business with this company. Avoid them at all costs.
"

Helpful (1) Cool

1/5
2016-11-18

Warranty is BS!! Will NEVER buy from again!!

"We bought some laminate flooring from build direct, this spring, We got the free samples, looked at the reviews on their site and decided that this was the place we wanted to get our laminate. BAD IDEA! #1 We had experienced installers install our flooring ( for free thankfully) but it was a HUGE pain to put together! #2 Within in DAYS of installation my floor had dings and scratches...too many to count, and I DO NOT have indoor pets! I was going to install this in my kitchen,.. I am sooo glad I didn't. I have young kids and I am constantly paranoid if they drop something on the floor because if/when they do it leaves a mark. #3 I contacted Build Direct about this and guess what their warranty covers NOTHING!!! #4 The floor has to be constantly monitored for wet areas, because if they are not wiped up fast the floor warps! I spent over about a 1000 dollars on flooring, which has not even been in over a year and now I want to rip it out! For something that was supposed to be durable, it is anything but~ I wish I would have never bought this floor and would have saved up for a hardwood floor!"

Helpful Cool

1/5
2016-10-15

3 different products hidden behind the same SKU on boxes

"I would NEVER use BuildDirect again. The product was not accurately represented. Believe me, we would know because we were sent three different products labeled under the same SKU. After ordering over 1400 sq of engineered hard wood, and laying almost half of it, it was clear we had been taken a fool by BuildDirect. If they think sending out boxes that look the same but hold different wood is quality control, they are mistaken. I fully expect BuildDirect to pay for the floor to be ripped up and replaced, not to mention the $600.00 in glue that is now a waste. I would never buy from this company again. It is a horrible ordeal to go through. Save your time and money. Shame on BuildDirect to Be so careless of what they send out. "

Helpful Cool

1/5
2016-03-03

Same as the other sub part materials review

"I also ordered the Jasper Hardwood - Brushed Oak Collection
Plateau Gray / Oak / Builders / 6" and had issues with installation. The flooring sat in my house for several months before I started installing and both temperature and humidity were both constant. I contacted Build Direct as I started installing and reported that the boards were varying 1/8" width from one side to the other, they asked for humidity and moisture readings. I sent them both, plus additional information they requested. They stopped responding for several months, I wrote them again when I saw reviews that other people experienced the same issue. To their credit they did send out an inspector who verified there were significant differences in the width of the boards, both installed and from the stock I still had left in boxes.
That was almost a month ago and I have not heard back from Build Direct.

I can't speak to the other products, but I would not recommend purchasing jasper flooring.

https://www.builddirect.com/hardwood-flooring/-plateau-gray/productdisplay_6950_p1_10104191.aspx?bdpdp=new
"

Helpful (1) Cool
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1/5
2016-03-01

Sub-Par Materials

"I purchased over 3,000 sq ft of Plateau Gray flooring from Builddirect.com. The first batch came and was sitting long enough to acclimate. My contractor started to install it upstairs and had to make many modifications for each slat to fit. The tongue and grooves were not aligning properly.

The floors at first glance look very nice. However, as you look further, you see lots of gaps. After much back and forth with the people at Builddirect, we finished the upstairs and let the subsequent deliveries acclimate longer outside of the box. I was told by the rep. that if I wanted to file a complaint that I would have to pay and independent commission to come and inspect the flooring. He also stated that it would be at my cost and I would probably lose my claim.

By this point, the flooring had been in my home for almost a month. I instructed my contractor to bring in a flooring company to install the floors this time for the downstairs. They too had a very difficult time with the wood.

It is now 9 months later and although contraction in the winter months is normal, the gaps are huge that I am worried about warping over time.
"

Helpful (1) Cool

2/5
2016-01-19

Moldings did not match flooring...also fake reviews on their website

"Ordered $9000 worth of engineered flooring and matching stair trim. The flooring was fine but then when it came time to put in the supposedly matching stair trim the color was not the same and it was not the same thickness. Contacted Build Direct and they offered me a $50 refund which I declined. So I decide to go on their website and leave this information in a review but low and behold there is not way to leave reviews on their site which makes me question where all those glowing reviews on their site come from. "

Helpful (1) Cool
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1/5
2015-12-08

"STEER CLEAR OF THIS SCAM!! I ordered 1250lbs of engineered hard wood, I was provided a delivery date of Friday. On Friday I receive a phone call from someone in New Jersey who says sorry our warehouse closes at noon but we can deliver it on Tuesday, After contacting customer service there answer is here's 100.00 now just wait till Tuesday. Tuesday comes and the truck pulls up and they shipped laminate. I contact customer service, there answer sorry the warehouse must have made a mistake. I can cancel your order if you like or you can wait another week. This place is not worth the value of the savings. If you have a contractor waiting for the raw materials don't order from this place, SHOP LOCAL!!!"

Helpful (1) Cool

5/5
2015-10-09

"Awesome job from start to finish. Our home will never need new floors again!! "

Helpful Cool

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