chegg.com
Miscellaneous
859 reviews
8.51 / 10
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    GENERAL PHONE
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile See full Rating history

Product & services pricing 7.86/10
Chance of future purchase: 7.87/10
Shipping & packaging: 8.35/10
Customer service: 7.75/10
Return/Replacement policy: 8.04/10
Click a star to Write a Review!
2/5
2018-06-11

Okay pricing, TERRIBLE customer service

"Chegg's customer service is not comparable to other companies that sell textbooks. I had an issue with a book I sold and I was told there is nothing to on there part. That I could either purchase the book that I rented or buy a new one and send it in. Both options were significantly more than the book was originally sold for. Also, I had sent numerous emails trying to fix the problem and I did not get a response for about a week. Therefore, I had to pay to extend the rented books because of there slow service. "

Helpful Cool

5/5
2018-05-22

Excellent customer service representative

"I rented an e-textbook, but it was hard to me to read the e-textbook. I decided to get a paper book. I called the customer service. A nice guy named Jamal helped me with that. "

Helpful Cool

1/5
2018-05-05

Got the book late and wasn’t able to use it

"The book to long to get to me. I had to go my one and then return this one and didn’t even get money back "

Helpful Cool

4/5
2018-04-18

1st timer

"Being new to Chegg, I was both apprehensive & curious about what to expect. I found the experience so simple that I became leery & kept waiting for the other shoe to drop. Cheng really thought the process through, with consideration for the student in mind. The process worked superior to my expectations. The one & only situation to arise was mentioned in the instructions, yet Chegg still made it go as smoothly as possible. Will definitely use them again."

Helpful Cool

5/5
2018-04-10

Amazing Service

"At first I was nervous because I have had no experience in chipping any item to another state but chegg made the poses so stress free and easier then what I thought it would be. "

Helpful Cool

5/5
2018-04-04

So EASY!

"Love the system! Everything went smooth and easy! Thank you!"

Helpful Cool

5/5
2018-03-30

Awesome

"Received my book when and as described, returned my book no hassles. Love the service.TJQR3EA3"

Helpful Cool

2/5
2018-03-29

The process is BAD

"My book did not receive a tracking number and none of the customer service representatives knew what was going on. Basically, there was no tracking number established for my book because it was never shipped. None of the representatives could admit that because of the "guarantee" that it would arrive on time. There was no way the book was going to arrive on time and you all wouldn't reship it until it officially didn't arrive that day. Then you all apologized and had it shipped allowing it to be days late. The "guarantee" is complete bullshit. All you do is hope it's going to arrive and if it doesn't then you all wait for until that day and then send it again. You need better communication with your vendors so that your customer service people can have real answers and can fix actual problems. No one knew why the book didnt have a tracking number and couldn't do anything about it. Also, you all need to need cut the bullshit about this guarantee and when you know a book isn't going to arrive, freaking re-ship it already. There is no magical shipping without tracking. Packages don't just show up. If it isn't in your system, the damn thing doesn't exist. Don't tell people that somehow the book will just show up on time when you all have no idea where the damn thing is and then not do anything about it until it finally doesn't show up.

Your process is BAD. Fix it.
"

Helpful Cool

5/5
2018-03-20

Reshipped my books for free

"I ordered 2 textbooks from Chegg they were marked as delivered but I never received them. I got a hold of customer support and they sent out the same books as a reshipment free of charge. Great customer service. Thank you Chegg!! "

Helpful Cool

5/5
2018-03-19

Great service and worked well

"Happy arrived quickly and easy to return"

Helpful Cool

5/5
2018-03-13

Absolutely brilliant

"This has been the best experience ever!!! It was super easy to rent and easier to return. "

Helpful Cool

5/5
2018-03-09

Very fast service

"Everything about my Chegg experience was top notch. From the price, to quick delivery, easy return and Chegg solutions. Thanx"

Helpful Cool

5/5
2018-03-09

Best effin service

"I love chegg! Everything is easy and fast! Keep it up!
"

Helpful Cool

5/5
2018-02-27

Awesome Service

"I received my order in a reasonable amount of time. I especially appreciate the easy process of returning rented books."

Helpful Cool

5/5
2018-02-27

So Easy

"It was so easy and made it less stress full to get books for school. Thank You!!"

Helpful Cool

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