Okay pricing, TERRIBLE customer service
"Chegg's customer service is not comparable to other companies that sell textbooks. I had an issue with a book I sold and I was told there is nothing to on there part. That I could either purchase the book that I rented or buy a new one and send it in. Both options were significantly more than the book was originally sold for. Also, I had sent numerous emails trying to fix the problem and I did not get a response for about a week. Therefore, I had to pay to extend the rented books because of there slow service. "
Excellent customer service representative
"I rented an e-textbook, but it was hard to me to read the e-textbook. I decided to get a paper book. I called the customer service. A nice guy named Jamal helped me with that. "
Got the book late and wasn’t able to use it
"The book to long to get to me. I had to go my one and then return this one and didn’t even get money back "
"Being new to Chegg, I was both apprehensive & curious about what to expect. I found the experience so simple that I became leery & kept waiting for the other shoe to drop. Cheng really thought the process through, with consideration for the student in mind. The process worked superior to my expectations. The one & only situation to arise was mentioned in the instructions, yet Chegg still made it go as smoothly as possible. Will definitely use them again."
"At first I was nervous because I have had no experience in chipping any item to another state but chegg made the poses so stress free and easier then what I thought it would be. "
"Love the system! Everything went smooth and easy! Thank you!"
"Received my book when and as described, returned my book no hassles. Love the service.TJQR3EA3"
The process is BAD
"My book did not receive a tracking number and none of the customer service representatives knew what was going on. Basically, there was no tracking number established for my book because it was never shipped. None of the representatives could admit that because of the "guarantee" that it would arrive on time. There was no way the book was going to arrive on time and you all wouldn't reship it until it officially didn't arrive that day. Then you all apologized and had it shipped allowing it to be days late. The "guarantee" is complete bullshit. All you do is hope it's going to arrive and if it doesn't then you all wait for until that day and then send it again. You need better communication with your vendors so that your customer service people can have real answers and can fix actual problems. No one knew why the book didnt have a tracking number and couldn't do anything about it. Also, you all need to need cut the bullshit about this guarantee and when you know a book isn't going to arrive, freaking re-ship it already. There is no magical shipping without tracking. Packages don't just show up. If it isn't in your system, the damn thing doesn't exist. Don't tell people that somehow the book will just show up on time when you all have no idea where the damn thing is and then not do anything about it until it finally doesn't show up. Your process is BAD. Fix it."
Reshipped my books for free
"I ordered 2 textbooks from Chegg they were marked as delivered but I never received them. I got a hold of customer support and they sent out the same books as a reshipment free of charge. Great customer service. Thank you Chegg!! "
Great service and worked well
"Happy arrived quickly and easy to return"
"This has been the best experience ever!!! It was super easy to rent and easier to return. "
Very fast service
"Everything about my Chegg experience was top notch. From the price, to quick delivery, easy return and Chegg solutions. Thanx"
Best effin service
"I love chegg! Everything is easy and fast! Keep it up!"
"I received my order in a reasonable amount of time. I especially appreciate the easy process of returning rented books."
"It was so easy and made it less stress full to get books for school. Thank You!!"
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