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Review History & Profile

Product & services pricing 9.02/10
Chance of future purchase: 9.47/10
Shipping & packaging: 9.51/10
Customer service: 9.57/10
Return/Replacement policy: 9.35/10
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5/5
2018-09-19

Polk DB 652 & 692 are fantastic!

"With Crutchfield's installation instructions, this was the quickest 4-speaker install ever for me this time for a 2015 Dodge Ram crew cab. The Polk DB 652 and 692's paired together are great, maybe near audiophile performance! The 6x9 692's have plenty of bass/mid range but alone not great on the highs. The smaller round 6 1/2" 652's stronger on the mid-range and highs so they complement the 692's. Was concerned the stock factory radio (5" lcd, not Alpine) with its built-in equalizer and fader would be able to drive the Polks, but it's fine except maybe at the very loudest volume where there's slight overdriving. But sufficient bass (evidenced by one door's previously undiscovered rattling noise) and almost ear-screeching highs. To compensate the fader's adjusted slightly towards the rear of center with the equalizer settings all on max/high range. This reduces the ear-scratching highs a little from the front speakers and more toward the rear bass but not enough to reach muddiness. If I had to choose between the two models, I'd pick the 652's more for the mid/high range as the 692's don't seem to have those frequencies as well.

But all said, the install was about 2 hours with the proper tools. I've installed replacement receivers, equalizers, speakers in my autos for decades and the Polks are the BEST sound with a base factory stock radio I've heard. With the Polks I've achieved the sound quality sought for many years. Clear, strong mid-range and plenty of bass. Yes, you could add a subwoofer for those really deep chest pounding vibrations but these Polks do fine by themselves with a stock radio having a built-in graphic equalizer. Maybe without the graphic equalizer, I'd be replacing a stock radio too.
"

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5/5
2018-09-17

Replacing OEM stereo receiver

"When the OEM radio in our 2006 Honda CR-V died, I dreaded trying to find a shop that could replace it for a reasonable cost and not make me jump through hoops. Decided to do it myself - the equipment and documentation provided by Crutchfield made success a sure thing! Thanks, folks!"

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5/5
2018-09-17

Smooth Transaction, Excellent Service

"After calling another online audio company (I won’t mention Sonicelectronix) 3 times without 1 return call, I decided that these guys are done in my book. In the past, I’ve spent thousands on audio equipment and now they just lost a good customer.
Crutchfield came through for me on the first call. I ordered 2 JL subs for my custom made enclosure under my seat and these speakers are amazing.
The ordering process could not have been easier and my order arrived free of charge in just 2 days. Crutchfield is now my place to shop for audio equipment. I soon will be ordering JL subs and amps for my Cadillac, as soon as I find a reputable installer who can do some custom fabrication in my trunk.
"

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5/5
2018-09-15

Crutchfield is the best! Fast courteous service and the best products on the market at very good prices!

"Purchased two Martin Logan 35xt, loved em so I went back for the center channel 50xt. Can't beat em!"

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5/5
2018-09-15

Fast service

"They suggested a trim piece that was needed to have my new radio fit correctly and some trim tools, purchased those as well and used the guide they sent to make sure everything was correct and had them send the wiring pre assembled Mc made the process very easy and took about 20 minutes from start to finish "

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5/5
2018-09-14

Client since 1989

"I've been using Crutchfield since 1989 and have never been disappointed. Whether it is searching for the best price or speaking with the informative staff, the Crutchfield experience excels on all fronts. All of my electronic purchases are done exclusively with Crutchfield where I cannot even contemplate changing up a good thing.

Recent purchase of the JBL Charge 3 was offered at the best price with free shipping and arrived rather quickly. Honestly, I could've easily gone with Amazon but their policy direction of trying to push everyone towards Amazon Prime shipping simply turns me off. Crutchfield is truly exceptional when it comes to customer service and technical support, particularly when I am analyzing different specs on various items in the spirit of trying to configure the best possible system within my budget. The staff's patience and willingness to spend as much time as needed in order to make an informed decision is truly appreciated.

Frankly, once you have experienced the best it is unimaginable to go anywhere else!
"

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1/5
2018-09-13

Worse customer service .

"On a front web page they advertise 1-2 day delivery. But it didn't arrived in 2 days they find many axcuses that its not for the item i bought. They ship by ups freight and its a curbside delivery had to carry 60lbs item to the 3rd floor my self , and you have to sit all day home so you can sign for the item and to carry your item to the third floor . Customer service is not supportive , bad bad customer service "

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5/5
2018-09-12

Outstanding new car receiver & subwoofer purchase.

"For several reasons, I want to upgrade my car receiver and add a subwoofer to the system. Even though I have a technology background, the new technology can be confusing if your not accustom to it.

In placing my order I worked with Otis in helping identify the proper combination of parts that met my goals and allowed for a smooth installation. Otis was very helpful and courteous.

When working on preparing for the installation I had a handful of wiring questions and the Crutchfield technical support line was outstanding. Every question was answered quickly and clearly. I wish I could get my tech support team to operate at that level.

I still need to get the units installed in my vehicle but that is mostly hindered on my side by available time on my part. So far, it has been an outstanding experience and purchase.
"

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5/5
2018-09-12

Radio/cd player for 1994 Ford F150

"Excellent technical support and advice"

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5/5
2018-09-08

Excellent online service

"Being able to find a radio online and have everything that’s needed recommended to you is amazing. The readyharness service is a life saver. I recommend it to anyone installing a new radio. Thank you Crutchfield!"

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5/5
2018-09-06

Great customer service!

"I wasn't sure what I wanted when I called Crutchfield. I spoke with Archer and he was very helpful. He put together items I said I needed based on my vehicle and he sent me an e-mail with suggested items that helped alot. His suggested items were by no means the most expensive but what made the most sense based on what I asked for.

Paul
"

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5/5
2018-09-06

Upgrade was a success!!!

"My old car stereo decided it was time for the radio functions to just stop working. It was time for an upgrade anyhow so I looked at an upgraded model of the same radio I had. I asked if it would be a simple remove\reinstall using the same wiring harness and other connections and the tech said yes. Low an behold, the new stereo arrived and I was able to remove the old stereo and connect the new on using the old harness and other connections and it worked flawlessly. Thanks for the quick answer and great support."

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5/5
2018-09-05

Swift & Trouble Free Transaction

"One of the easiest online shopping for audio/visual electronics. I'll be back soon to add to my entertainment accoutrements!!! Thank you Crutchfield!"

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5/5
2018-09-05

Awesome Experience

"got my radio in 5 days, installation took less than 30 mins!!!"

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5/5
2018-09-04

Sonos Play 3

"Great selection and fast, easy delivery.
"

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