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Review History & Profile See full Rating history

Product & services pricing 9.13/10
Chance of future purchase: 9.39/10
Shipping & packaging: 9.59/10
Customer service: 9.38/10
Return/Replacement policy: 9.09/10
Click a star to Write a Review!
5/5
2018-04-12

Perfect Fulfillment

"After order got acknowledgement, then notice of shipping and received exactly as stated in perfect condition and exactly as ordered. No issues at all."

Helpful Cool

5/5
2018-04-10

Excellent Experience

"The reasonable price and quick shipping were great. The vehicle specific instructions and included installation hardware were above and beyond! I will use Crutchfield for all my electronics purchases from here on out."

Helpful Cool

5/5
2018-04-09

My Crutchfield experience

"I've always used Crutchfield for my car audio and home system audio/video equipment. They are very knowledgeable and great to work with whenever I've had a question about either. That's why I think they have one of the best customer service groups when it comes to those types of products. "

Helpful Cool

5/5
2018-04-08

Great Price backed by Crutchfield Support

"Got a great price on TV (same at some other retailers) but NO tax & FREE shipping. When I set up the TV it was damaged in packaging but Crutchfield Support quickly took care of issue."

Helpful Cool

5/5
2018-04-07

Kenwood for the Silverado

"Chuck was a tremendous help in finding the right speakers for my 2015 Silverado. I could not decide and Chucks recommendation was spot on. The new Kenwood speakers have brought my factory stereo to life. The sound quality is superb. Crutchfield supplied all the adapters, wire connectors and instructions that made the installation painless, at no additional cost. Thanks again Chuck, we're ROCKIN' in Michigan!! "

Helpful Cool

5/5
2018-04-07

Knowledgeable staff.

"It was helpful to speak directly to an audio expert (Zac ) when selecting my car stereo system. Steered the right direction, didn’t unnecessarily upsell me even though I could have been quite easily swayed."

Helpful Cool

5/5
2018-04-06

Great service

"Order was shipped fast. Had issue with a product called cust service and was taken care off. Will shop with crutchfields again"

Helpful Cool

5/5
2018-04-06

Easy installation with Crutchfield

"Replaced my factory car radio. New radio installation was a breeze with the Crutchfield provided faceplate and wiring harness. Couldn’t be any happier."

Helpful Cool

5/5
2018-04-05

Delivery

"super fast delivery, received package several days before advertised."

Helpful Cool

5/5
2018-04-05

Crutchfield is always a pleasure to deal with

"I received great assistance from Nate with my drone order. Thanks"

Helpful Cool

5/5
2018-04-05

Kenwood replacement for 1999 Jeep Wrangler

"The stock stereo was having some issues so NJ I started looking around for a replacement. I found the Kenwood with bluetooth and many other bells and whistles. I then took Crutchfield's price and started shopping around thinking I cold get it cheaper at another online store. I did find the unit for a few bucks less but it did not come with the installation kits that Crutchfiled included in their price. I went ahead and placed the order with Crutchfield and received the unit in less than a week. With the wiring instructed I re dived via email I had ot installed in about 30 minutes. Now my Jeep is up to current standards with hands free calling and bluetooth streaming. Looks and sound better than the stock head unit. If there is one complaint it would be that it is impossible to find a 1.5 DIN unit for these Jeeps so your forced to use an adapter for the smaller units or cut up for dash for the double DIN. Of well, not Crutchfiled"s fault. "

Helpful Cool

3/5
2018-04-04

Shipping woes

"I was a bit dissatisfied with my shipment as I was never informed that my item had shipped( it was not an item that is kept in stock and had to be shipped directly from the manufacturer) and when I did check the status it had apparently already been delivered. The problem is that it was delivered to an old billing address not the requested shipping address. After several calls to the shipper I was able to get it resolved and shipped to the correct address. Later in the evening Crutchfield sent me an e mail stating that they would help me locate the lost package. It was not lost , it was sent to an incorrect address and kind of a day late and a dollar short. I guess I received the speaker box , just no urgency from Crutchfield. I probably should have ordered direct from the manufacturer."

Helpful Cool

5/5
2018-04-04

Everything I have purchased has been worth it

"The only reason I have loved the products is because the expertise of the staff pointed me in the right direction every time."

Helpful Cool

5/5
2018-04-04

sound bar excellenct

"Fantastic is an understatement. Great advice. great price, arrived on the day it was promised in better than expected condition.Tech helped me decide between 2 systems that I researched and I truly feel that I picked the correct one was a scratch and dent, box was trashed, but contents were perfect. followed the instructions on set up and couldn't be more pleased. Love it!!!"

Helpful Cool

5/5
2018-04-04

always great server

"I ordered a new radio for my sons truck, as always it came with everything I needed to installed the radio correctly and professionally looking.
Radio works great and my son loves it.
"

Helpful Cool

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