Worst Online Experience
"I have been a customer both direct and online of GrabAGun for many years. Lately in the past two years the company has just deteriorated to a non-existent customer service and a no-care situation. My recent online experience resulted in me cancelling the order and not a small order at that. I placed the order online and shortly received a receipt. As I had requested to pick up the order in person at the Coppell store, I expected at least some kind of email stating a time-frame to come and pick up my order. There was no further communication. I attempted to call on 7 different occasions, listening to very bad music, from 15-20min each time, and then the call would be disconnected each time. I never managed to get hold of a representative on the phone. So I decided to drive to the store, just to be told my order was not in yet. Needless to say driving 30miles each way to hear that did not enchant me much. I cancelled the order. I have now placed the order for even less than GrabAGun, with another online retailer, and I do not have to pay tax and it costs me only $10 for my local FFL that is within walking distance of my house.Sadly there might have been a time when GrabAGun cared, but that most certainly is not the case anymore... "
"Ordered a Howa Hogue Panamax in 223 with a 4 - 16 scope and was told to expect it in 3 - 5 business days. Arrived early on 3rd day. Could not ask for better service. This was my 2nd firearms traction from GrabAGun. Thank you guys."
Mine was a good experience
"I haven't had the bad experiences that other folks here are talking about here. My first online gun purchase was from grabagun.com. I ordered a Ruger American 9mm. It works great. The gun was received at my FFL in nine days. (You shouldn't be in a hurry to buy a gun, that won't go well for you.) It was in perfect shape and all pricing was as expected. I understood the pricing and timeline. I'm sure I'll use it again in the future. I would like to still buy some via my local family run shop. I just don't see the reasons for the poor ratings. Hopefully I never have the need to complain."
"Buyer beware when dealing with Grab a Gun. Sale pricing does not match actual pricing. Shipping is a joke because of their computer system or employees not sure of which. Customer service does not exist. Tried to buy a pistol based on a promotional email. Could not get the correct price to show up when I placed the pistol in the cart on their web site. Gave them a call the next day. Was informed that the email had the wrong price and that they would not honor their mistake, (no retraction for the wrong price was sent out). After a quick search found that their price was 8 dollars cheaper than the other sites I buy from. My mistake, I went ahead and ordered the pistol while on the phone. Was informed that their computer system sends out random emails stating that your order is not complete, and you need to provide FFL transfer info. I was instructed to disregard these emails. So, I disregarded the first 3 emails. Finally, on the 4th email and 1 week later I called. They had no record of the FFL transfer info I had given their sales rep and I even had him repeat it back to me ensuring that it was correct. Talked to a manager who could have cared less about the problem. I asked for the pistol to be overnighted after waiting a week because of their mistake. Was informed that Grab a Gun does not offer overnight shipping. So, after being mislead by their email, sales reps that fill out their own order forms incorrectly, waiting a week to find out they had made a mistake, spending 45 minutes on the phone and a manager who doesn’t care about customers I canceled the order. Saving 8 dollars is not worth dealing with these guys. "
no integrity and sleezy
"I buy from my local dealer unless there is an item that they do not sell. I searched for a gun on the internet and discovered that GrabAGun had the gun that I was looking for. I ordered the gun and immediately received a purchase confirmation indicating that my order was 'shipping soon'. Days later, I called GrabAGun to inquire about the status of my order, since I had not received a shipping confirmation. GrabAGun told me that it was 'shipping soon'...'within the next 5-10 days'. I told them that they either needed to ship it that same day, or cancel the order and refund the charge. I also told GrabAGun that if they did neither that I would file a fraudulent charge claim. They issued a credit, and I left it at that. A few months later I thought I would try them again, so I ordered some magazines. They accepted my order, charged my credit card and emailed me a purchase confirmation. The next day GrabAGun canceled my order, and indicated a credit would appear within the next 5 days. I contacted them to ask why my order was canceled. GrabAGun told me that they did not want to do business with me because I had threatened to file a fraudulent charge claim. Funny thing is, that they never told me that I was blacklisted, they kept sending me promotional emails, and they did nothing to delete my account. While I thought I was giving them a second chance, they were actually angry because I expected to get something for my money. Once I learned of this, I googled the magazine part numbers that I was looking for and found them at other sites for 20% less. If seller integrity is important to you, don't buy from GrabAGun....turns out there a many places with better prices too. "
GHOST LIKE PRICING
"Received an email that stated the Smith & Wesson Shield EZ 380 that I wanted for my wife had a new low price of $335 down from $415. I clicked on it as soon as I got it, it ended up being $355 not $335 and I don’t know where they got the $415 price as MSRP is $399."
The cheapest prices available.
"I ordered an h&k vp9 from them Monday 4/16, They shipped it 4/19 and got to my FFL 4/20.The same gun was $60 to $100 more at all my local gun stores. The gun came in new in box condition and looks beautiful. Took it to the range right after I picked it and fired 100 rounds with no problem. I will be reordering from them again in the future."
First on-line handgun purchase
"Did a lot of shopping before buying a Ruger Mark IV Competition. Grab a Gun's price was $50 better than next higher. The local licensed dealer who transferred the pistol inspected it upon arrival at his gun shop. There is no question it is new, and factory-perfect. Would I have liked to received it sooner? Damn straight! However, 5 days from order to receipt of purchase is not unreasonable.I have recommended these good old Texas boys to everyone who will listen.If and when I buy another, Grab a Gun is where I'll start looking."
"DO NOT buy a gun from these people. I bought a Ruger GP100 advertised as new, but it turned out to be used. This is my first firearm purchase and so I didn't notice the signs when I inspected it at the FFL prior to transfer. There was a lot of black build up in and around the barrel where the cylinder is. I had read that all firearms are test fired by the manufacturer for quality control, but thought it was really odd that there was no dirt or build up inside the entire barrel, just near the cylinder, as if someone tried to clean it in a hurry and did a half **** job of it.But the most tell tale sign was that the pin that holds the rear sight in place was "peened" into place. I read that it's a common issue for GP100's to have the rear sight pin come loose, and apparently a lot of people just "peen" it to hold it in place. And that's exactly what the previous owner of this gun did. I went to Cabelas to inspect an actual brand new GP100 looks like. And sure enough, the rear sight pin is smooth and inside the gun, whereas mine is peened and has a slightly rough edge where it was peened. It catches my finger if I rub on it. I paid $600 for it, which is cheaper than Cabelas, but I was expecting a brand new gun like their website advertised. I read a lot of bad reviews about grabagun but I thought I'd give them a shot anyway. I truly regret that decision. Don't give your hard earned money to these con artists."
"Bought my first AR-15 through GrabAGun. Shipped in less than a week. Great service and great gun!"
Great Prices, fast shipping, don't hesitate.
" I was a little hesitant to order from grab a gun.com when I saw some negative reviews and one negative review on YouTube, but I took a chance being that they were still ranked around 7 of 10 at the time, and I'm glad I did, nothing but a great experience. I placed my order at 6 PM Tuesday evening (Eastern time), I'm at least four states away from Texas, and I got a call from my FFL dealer Thursday morning at 10 AM saying my package had been delivered, I was in the store by 10:20 picking up my gun, I couldn't believe it, very pleased with the product, the price was great, and the shipping and order time was less than two days, unbelievable. Nothing but great things to say about grab a gun.com. P.s. This was a stark contrast to another company I had originally placed my order with, that made me wait 14 days for order processing and 5-7 days for shipping then they still didn't give me the gun (said there was an inventory mix up), by the time a month rolled around they finally canceled my order and I had nothing (but a wasted month). Believe me grab a gun is the way to go. ”"
I just had a GREAT experience. And FAST, too.
"Purchased online on March 24, 2018. Delivered at my FFL March 27, 2018. They sent me a UPS Tracking number Monday morning. Shipped it 2-Day UPS. I picked it up right away, and it's a brand new firearm. Flawless transaction. Everything went off without a hitch. FIVE STARS. Thank the Lord."
If there's a zero stars it would have been zero
"Ordered a gun that they emailed me that's back in stock and then a few hours later order was closed and they said it's inventory error. Gave them a second chance, got another email a few weeks later on the same item back in stock and same thing they closed the order and blamed inventory error. Stay away from this company, not very reliable always not being truthful to their customers."
Absolute trash site!!
"Placed an order this morning for an amazing price. Hyped up all day to get my new gun. 5 minutes ago they email me to tell me that my order has been cancelled and my money has been refunded. The price was a complete error due to a misplaced sku on the website. They would be willing to offer me the same gun for $250 more.......Never again!! Bait and switch!! BUYER BEWARE!!!"
"Ordered parts and they will not send to my current address. I am not at my billing address because work (military school) has me in another state. I have tried to explain this to multiple people multiple times all while offering ways to validate who I am and where I am. They Do Not Care. My favorite thing about this is that they do not allow mail to be forwarded to a forwarding address set by me. Lesson learned."
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