• ADDRESS
    9180 LeSaint Dr.
    Fairfield, OH US
    45014
  •  
  • BUSINESS HOURS
    8:00AM to 12:00PM (Eastern)
    GENERAL PHONE
    5138604570
    FAX
    5138604570
  •  
  • SUPPORT EMAIL
    customerservice@hammacher.com
    SUPPORT PHONE
    5138604570

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • option not available UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • option not available Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 6.85/10
Chance of future purchase: 2.50/10
Shipping & packaging: 8.28/10
Customer service: 0.00/10
Return/Replacement policy: 9.00/10
Click a star to Write a Review!
5/5
2018-05-19

Best customer service!

"I bought a clock in 2006 and it started loosing time. Loved the clock so wanted to exchange it for a new one. When calling customer service they couldn't find my old order number and I no longer had it or remembered when I bought the clock. They sent me to Terri Coolidge who spent quite a bit of time researching to find my order number so that I could exchange the clock. Way to hire professional, dedicated staff that bend over backwards to make customers feel important and well-taken care of. Terri made sure that Hammacher Schlemmer is a company I will continue to buy from for years to come! We hear of life-time guarantees that normally don't occur, Hammacher Schlemmer delivered on their promise."

Helpful Cool

3/5
2018-02-27

Ain;t Amazon

"Standard delivery 7 DAYS ! Must go to bumb**** and back"

Helpful Cool

5/5
2018-02-26

Quality Products & Great Service

"We ordered a LP/Cassette digitizer for my husband to use to convert our cassette tapes to MP3s. He is blind, and the customer service folks sent him a PDF file of the manual so he could read it online. The product works as advertised - simple to use and does the job. We were also impressed with the quick turnaround time from order to shipping. "

Helpful Cool

5/5
2018-02-26

"very good store to shop online"

Helpful Cool

5/5
2018-02-26

First time buyer

"Your website was quite easy to navigate."

Helpful Cool

5/5
2018-02-24

Lights on

"Ease in shopping for outside lights. Reordering the 360 degree quad solar spot light and adding the single solar lights for the front walkway. "

Helpful Cool

5/5
2018-02-23

Great company

"I have always had excellent service on over ten years shopping with Hammacher. "

Helpful Cool

5/5
2018-02-23

"it works great as long as i have all of my info ready like I didn't the last 3 times!"

Helpful Cool

5/5
2018-02-23

Easy to acces, easy to order

"product description very clear, I feel confident that this is the product I need."

Helpful Cool

5/5
2018-02-22

Heatproof Hat

"I was able to navigate your on-line purchase without too much effort."

Helpful Cool

5/5
2018-02-22

"I love your money back guarantee. I'd love it more if you paid the shipping"

Helpful Cool

4/5
2018-02-21

"Several years ago, I ordered your nosehair trimmer for my husband, and he has enjoyed good service with it until recently, at which time it died. I was gold I could send it back and receive the new one in exchange, but I could not manage to find a return form for this purpose. I puzzled over the forms, but finally gave up and have ordered a new trimmer. I would suggest a form dedicated to using for returning an item for replacement. If there is one, I missed it! "

Helpful Cool

3/5
2018-02-21

my thoughts

"Slow internet. Had to drop section and start over.
I think shipping and handling cost were to high
"

Helpful Cool

5/5
2018-02-21

Catty Evaluator

"Have loved the products. Have a couple to return, however, so I'm anxious to see how that works....what type of paperwork....do I need original shipping papers, or do ya'll have a record of my orders???"

Helpful Cool

4/5
2018-02-21

should arrive in the next hour at that shipping cost!

"shipping cost is too high"

Helpful Cool

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