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Stores > HerRoom / Andra Group
  • HerRoom / Andra

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review HerRoom / Andra Group by clicking a star below.
Rating 2/10

Wish there was option for 0 stars

"Horrible Horrible Customer Service! You will regret doing business with them.I placed an order of over $300 was suppose to receive a free lingerie bag with order..Did not receive and when I called them 4 times because I was put on hold for over 20 minutes each time.was told Lingerie bag did not apply to my order..It said 125.00 purchase or more..Over a 5.00 lingerie bag and 4 phone calls your arguing with a customer..Really??.Asked to speak with the manager was told she would call right back..Never received call..You will regret doing business with this company..Will not again.Will deal with reputable customer oriented companies when purchasing from now on.They treat customers horrible..FYI Customers are what keep your business going..You might want to consider treating them respectfully. Terrible Customer Service."

Rating 2/10

Would not accept never used item for return

"I was very happy with Her Room for a year. Until that is I experienced their return policy. I bought 2 swimming suits. One did not fit, so I returned it. I did this immediately, next day. I was careful when trying the suit on, left the protection pad in, and used my underwear. After 3 weeks, I did not get a refund, so I called them. They kept my return for 2 weeks, giving me a different excuse every time I called. Then, suddenly, I got a package from them with the returned suit and a generic note that my return did not meet their policy. Absolute lie! I could not believe it.
Please beware. Based on my and other reviewer's experience, you should assume that returns are not allowed.

Rating 2/10

Return Refused - Do NOT Buy from Them

"I ordered a bra, tried it on and it did not fit. I returned it with tags within a couple of days. The return was refused and sent back to me. When I called customer service I was told that it did not meet their return standards. When I asked if there was anyone else I could share my complaint, I was told that I could speak to someone else but that they would tell me the same. I tried this bra on for 2 minutes. I now have a $60 bra that does not fit and that I cannot return. I believe they are running a scam. I would not recommend buying from them!"

Rating 2/10

Deceptive Sizing and NO cooperation in returning

"I ordered size 10 which in the normal world of sizing is about a medium. I have the same item on which 10 plainly printed. I received a size10/3XL. This is the way they size on the sizing chart. When ordering the sizing chart is to the side and you must go to that to see their SPECIAL sizing. So when a size 10 is ordered you automatically the size 10/3XL.
When I requested a return/exchange and a credit on the shipping it was FLATLY refused. There was no discussion just a canned speak about this is the acceptable sizing chart... basically Tough Luck Lady. We filled your order.. You pay shipping!


Rating 2/10

Happy customer until I wanted to return an inferior item

"Ordering from HerRoom was good---until my third time ordering from them. I got 2 items very inferior to what I'd received before. I expected Customer Service at HerRoom to understand and either replace or refund me, but their rep "Amanda" made it clear that while the company was very happy to take my money, they were not willing to stand behind their merchandise. I was informed that even though it was poor quality, they would not take it back. I was stuck with it. HerRoom is definitely not a company I plan to patronize again."

Rating 2/10

HerRoom.com Awful Customer Service

"I ordered 6 bras from them... giving them the current size and brand that I wore. All 6 bras came in several sizes too small. I return them - they charge a fee for that by the way- only to have then say I wore one... ummmm it gave me quad **** do you really think that I would wear a bra that gave me 4 ****???? I call them and speak with them and the response was "Oh well, we made are decision - nothing we can do about it but we gave you THIS time a store credit so you can buy another one". You mean you want me to buy another one that may or may not fit where I can then pay another $6 return fee? You can keep my $56 - no problem and I will just warn every other customer out there that i can... Funny thing - In reading the reviews posted in the last week alone apparently ALOT of people had the exact same issue.... interesting dont you think... All of the sudded we all had parties in them and then returned them... Sure that sounds legit. I understand the appeal of this size especially for us large chested ladies to try to get these for less money. There is a reason they are less. And they dont stand by their product."

Rating 2/10

Horrible Customer Service

"They refused my return, stating that I did not return it in an original condition. This is a lie. I did not even try the product, because I did not like the straps on the swimming suit. I returned the product exactly the same way I received it. The company's policies and customer service are terrible. Will never buy from them again. "

Rating 2/10

Terrible customer service cost me money

"Ordered bras online. they were shipped 30 days after I ordered them with no notification of reason for delays. In the meantime I went and bought bras elsewhere. Opened my package a few weeks after receiving them to go through the return process to find out that they have a 30 day return policy. 30 days from the date the items shipped! So even though I was asking for a refund within 30 days of receiving the items (30 days late) they wouldn't honor my return. They charged me a stocking fee and return postage. They stated that NOW that I know about their return policy they would accept the return with a restocking fee. I will never shop at this store again. Other companies are smarter and offer great online customer service otherwise shoppers go elsewhere! Terrible!"

Rating 2/10

Poor Customer Service

"My package was never delivered.
Customer Service advised me via email, to ask my neighbors if they had my package and to be sure to look in the bushes around the houses!
It took me four emails to get a phone number for the manager of Customer Service. She has directed me to file a complaint with the US Postal Service and to claim a stolen package.
I just want my money back or a new shipment.
Don't they care about their customers at all?
Terrible service, terrible responses!

Rating 2/10

Make your Purchase Elsewhere!

"I made a purchase and paid for priority shipping to make sure I got the item on time. I never received it and HerRoom said because I did not buy insurance they will not do anything about it and that I have to take it up with USPS. Of course USPS says I have to take it up with HerRoom so basically, I lose.
Buyer should not have to pay for priority shipping AND additional insurance. Moral of the story is to make purchases from a reputable company and NEVER from HerRoom!

Rating 2/10

Bad customer service. Not competent

"I placed an online order. The company sent the wrong size. I filled out a return form and enclosed a note explaining that they sent the wrong size and requesting that they send the correct size that I had ordered. When the order arrived for the second time it was the same wrong size they sent before.

When I called to complain, they tried to blame me for their mistake, saying that they fill orders in that brand with a different size. (Of course, the customer has no way of knowing they will do this). They did not care that I enclosed a note requesting that the order be properly filled as I placed it and that I did not want the different size. Even after I explained this, the customer service people continued to insist that the mistake was mine, which was beyond frustrating.

I ended up paying for shipping twice and got nothing at all. At this rate, I could have taken a cab to a local store, bought the product I wanted, and saved a lot of money, time and frustration. Instead, I'm now making multiple trips to the post office to get to being only $10 in the hole rather than $80.

It was a mistake to deal with this company. Avoid.

Rating 2/10

Do Not Buy From This Place - HORRIBLE Customer Service!

"My daughter purchased a Columbia zip front sports bra from HerRoom for my birthday. The first time I wore it one of the hooks ripped out and I sewed it back in. The second time I wore the bra the zipper broke, so after a few weeks owning it and a few times wearing it - it is now unwearable.

I called the company and was told they would not take it back because I wore it (like I knew the hook and zipper would break) and I have to go through Columbia who manufactured the bra - yet they would not give me Columbia's phone number and told me I have to "google it".

I have never heard of a company with a policy like this. How can they not take this back and then, on top of that....tell me they can't give me a phone number of someone who might be able to help me?? My daughter is a student and spent good money for an inferior product and they would not help whatsoever. As many other reviews have mentioned, HORRIBLE customer service!!!

Rating 2/10

Worst Service! Beware!!

"I have never experienced such horrible customer service. If I could give this zero stars, I would.

I placed an order on Jan 24, with the knowledge that several items were backordered until the 1st week of February. The order confirmation stated my "entire order will be shipped as soon as the backordered items are available. Your credit card will not be charged until the day your order ships. On the day your order ships we'll send you an email with your tracking number."

I was not in a rush so I didn't mind waiting. I received several emails over the months stating that some items were still backordered. Still I waited and continued to check my order status on their website which always indicated "not shipped".

Keep in mind, the order confirmation stated that the ENTIRE order would be shipped as soon as the backordered items are available... Well, on April 24, I received yet another email that an items was still backordered. After 4 months of waiting, I purchased the items elsewhere and immediately emailed HerRoom to cancel the order. I received a response back that my order shipped on 4/21, three days prior to receiving the backordered email! Since I never received an email notification of the shipping (which the order confirmation stated I would), I thought there would be no issue. However, now that the order was shipped, I was charged!!!! After several back and forth emails, I called. The person on the phone said that I am responsible for shipping charges back to them in order to receive a refund. She also said the shipment went out when I made the order, which is a complete lie since I kept on receiving emails that the order was backordered. Additionally, I know the USPS is sometimes slow, but 4 months????

If the company never emailed me that the shipment went out, and days later sent me an email the order was still backordered, how am I responsible for shipping charges back to them? Their communication is completely misleading. I cannot understand how a company can justify service like this.

Rating 2/10

Awful, horrible, no good place - AVOID!!!!!


Rating 2/10

Charges for cancelled order and try to push shipping charges on you for their mistake

"I cancelled an order with this company, the same day as receiving the email that my order was delayed. The email was received at between 10 and 11 in the morning, on the 5th of April. The email clearly states, the order will be shipped on the 18th. I responded with request to cancel. I received a response in less then twenty-four hours, stating the order was cancelled. The very next day, after I received the verification of order cancellation, I receive an email that half the order was sent. I respond, stating I cancelled the order and I won't pay for it. They send it anyway and when I contact them, telling them to take it back, they refuse and say I have to pay to ship back their mistake. I'm filing to dispute the charges with my credit company. I will NEVER do business with this company again and definitely recommend no one else does either. What they did is illegal and they don't care."

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