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Review History & Profile

Product & services pricing 2.50/10
Chance of future purchase: 1.25/10
Shipping & packaging: 0.83/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
1/5
2018-07-17

HORRIBLE PRODUCTS - INFERIOR SERVICE - A TOTAL SCAM !!!!!!!!!!

"Hewlett Packard is THE WORST tech product I have ever bought in my life, their products are horrible, and everything about Hewlett Packard is wrong. Please do not buy their products, you WILL BE DISAPPOINTED !!!!!!"

Helpful Cool

1/5
2018-06-14

shockingly aweful

"Upon getting my new printer, I found out it does not connect wirelessly. Technical support with heavy Indian accent promised to "fix it immediately and make you very happy". He connected to my computer and started a series of tests. After an hour he said I needed to talk to a "senior consultant." The senior consultant (Vishu (?)) was just as clueless. After another hour, the "senior consultant" decided that it is my fault for not updating my operating system. Telling him that it is up-to-date (my company updates continuously and automatically) he said that I need to buy a $209 new operating system. When I refused he said "Thank you for wasting my time" and slammed the phone. Worse - he kept his entry into my computer live, going through my files until (about an hour later) I noticed it and shut him off (!)

I put some freezes on my financial accounts and changed passwords. I hope it helps.

The event took place on June 13th from 2:00pm EST through 4:10pm.
"

Helpful Cool

4/5
2018-06-09

Shocking development - great response

"Purchased an HP x360 Envy laptop for Christmas. Was thrilled to be getting a new laptop - the old one was WAY old! Started having problems w/it almost immediately. Cursor would jump randomly around on the screen. No control. THEN I started getting little twinges and shocks from it. The problems and complaints kept mounting until I finally contacted them and they agreed to repair it. The unit was sent to a repair location, which happened to be just a few miles from my home. When it was returned, SOME things were fixed, some were not, and there were some NEW issues besides. One of the biggest problems was with the electrical shock and that issue was not only not fixed it seemed to have gotten worse! I was working at the computer one afternoon and received a shock so severe that, not only did I scream out loud at the pain, but it left a burn mark on my arm for hours afterwards. That was it! I contacted the CEO's office about the issue.

Remarkably, I received a call from them two days later. The gentleman I spoke to was very courteous and listened to all of my issues. He asked if I had pictures of the burn I had sustained and asked for copies to send to Risk Management. Three days after forwarding copy of the photograph of my burned arm, I received another call from him advising me that they would be replacing the computer with a brand new upgraded one. The only condition was that I return the old one and complete a form giving them permission to dismantle it to determine the problem and subsequently destroy to old computer.


Three days later, I received a return label for the old computer. The next day, my brand new, upgraded replacement arrived and the next day, the return ship box arrived. Now, obviously, I should not have had to contact the company twice for the same issue. But I believe that problem is more with the company providing the repair service more than with HP. In that respect, they need to better monitor the contractors representing their brand. But... as far as HP fulfilling their responsibility to their customers? EXCELLENT!


They did a great job and I am more than pleased, at this point, with the end result.
"

Helpful Cool

1/5
2018-06-08

Extreme dissatisfaction

"I have had 2 HP laptops in the past 3 years. The first one would not power up. It was still under warranty. HP had me send it in to them to be “repaired”. Within a few weeks after having it returned to me, the problem recurred. That happened 2 more times, each with the same result. Each time, I was on the phone with HP for at least an hour then was without a computer for 2-3 weeks. After the 3rd time of having it returned to me, allegedly repaired, I had the same issue with it. I demanded a new computer; they refused instead offering me $200 toward another HP laptop. After additional calls, my case finally reached someone who offered me $400+ toward a new computer. I agreed to they, purchased another laptop, and paid the difference (just over $100). Now I am having the same problem with that laptop. It is still under warranty. After spending an hour on the phone last night, I have to send this laptop in to be “repaired”. My disgust with HP is beyond anything I can describe. "

Helpful Cool

1/5
2018-05-11

Horrible customer service

", has become the worst computer company, their customer service is probrably the worst, I was a loyal customer til my last purchase, I bought 2 laptops , first they couldn't take my order right, after they send the wrong laptops, as u all know u need to be home to sign for this merchandise , needless to say u need to take a day off from work n find out they have shipped you the wrong laptops, now u have to talk to customer service, which is probrably in another country n don't speak good English, set up a return label which takes about 3 hrs of trying to deal with customer service, then of course take it to FedEx to return, now you need to take another day off from work to receive the correct laptops, after again dealing with bad, terrible customer service to make sure it's the right one they will ship next, of course all of this is time consuming n and lost of pay at work, now you have paid almost more than double for your laptops with all the lost of income, I'm never again buying from HP , I'm very disappointed, N mad at this company, I don't recommend buying from HP, anymore to all, buy at your own risk, n believe me they won't compensate you the next time u might want to buy, there are to many great brands out there that have great customer service,
A dissatisfied ex loyal customer
"

Helpful Cool

3/5
2018-05-09

HP Envy TouchSmart m7 Sleekbook

"Absolutely loved my HP Pavilion Entertainment PC and never had a problem with it. I bought an HP ENVY TouchSmart m7 Sleekbook which from the start had problems, which I run my business through. First the touch and pen capability went out in the first year, then the right hinge does not click in when opened and the fan went out. Every time windows updated, it knocked out my iCloud on Outlook - to reinstall would scramble my contact folders into iCloud instead of leaving them grouped in contacts. Did the latest Windows 10 update and could not open office programs, internet, etc. - thought the computer had finally put it self out of it's misery. Luckily, an option to go back to an earlier version was accessible, but running slow. Very disappointed. "

Helpful Cool

1/5
2018-04-30

crap

"your customer service is crap. i bought this printer from wal mart my computer had a problem it deleted the software that was installed by the disk. not only do i have a hp printer but also a hp computer and now this company wants me to buy the disk again what a scam. I am in college and need this printer going and all i am to you is dollar signs."

Helpful (1) Cool

1/5
2018-04-18

Would not replace a printer under warranty

"I spent over 10 hrs on the phone with HP trying to get my LaserJet Pro M252 fixed after replacing the cartridges had caused cyan ink to bleed all over my printed pages. They asked me to buy all new cartridges again, and when that didn't work - after spending over $300! - they still refused to replace the printer. It's still under warranty! Now I have $300 of ink I can't use and have wasted hours of company time. I am very frustrated."

Helpful Cool

1/5
2018-04-17

Hp bad quality and warranty is nothing

"Hewlett-Packard(HP) Case ID : 5012333007

I have contacted HP malaysia.
As i found out the ANT inside my screen.
The problem is, lcd screen is sealed item. how can the ANT went into it?

So, i decided to call for support. First level support refuse and said is my fault by saying i may drop it. caused hole and let ant went it. or i put the bag and bang it.

Please have a look on my laptop.

https://ibb.co/fYwucS
https://ibb.co/cw7d47
https://ibb.co/jHT7xS


As you can see, the laptop no bend. not even has scratches at all.
So, no choice/can't answer? she passed to superior then.
after few days, i got a called from malaysia support.
She said this is my fault and i dint take care well on my laptop. maybe sugar beside or coffee and bring ant comes.
From the start till the end converstation. She is using term or laws to put this case away.
But what i concern is.. QUALITY. how can a sealed lcd able to goes it? i pointed this out. but she didn't listen at all. saying on terms of use.

If i am running a hp business, i am sure will curious why does it happened? how to prevent this happen to my client? make my next product even more better. ( in fact, HP teaching staffs to use terms/law to void warranty. I wish i say was wrong, but this is happened at malaysia support) *i purchased 2 years warrantly but system capture 1 year only.
So, she asked engineer to check it. said it's was line problem. able to replace.
After few days, she called me refuse to replace.

In the end she sent an email asked me to pay to fix it. She said will call to technical dept to counter check about engineer case and give me a call back, eventually, NO call.

2 years warranty = nothing
laptop quality = your fault

( i wish quality dept can read this message and find out why the MAGIC ANT can went into it)
teach me how to remove.
"

Helpful Cool

1/5
2018-04-03

If I could go lower than 1,...I would.

"I have an HP Laptop, desktop and Envy 7640 all-in-one-printer. The desktop is fine but the laptop and printer are crap. More so, when I do have (frequent) technical issues, it is so damn hard to get help. Hey HP! Make better products or hire more damn technical support."

Helpful Cool

1/5
2018-03-05

INSTANT INK ??

"I BOUGHT AN HP OFFICEJET PRINTER, ETC. THAT HAD INSTANT INK WHICH SOUNDED GOOD-AT THE TIME- IF YOU ARE LIKE ME AND DON'T USE, BUT MIN. INK THEN YOUR CREDIT CARD IS BILLED MONTHLY. BUT NO INK IS SENT WHEN YOU INSTALL THE LAST CARTRIDGE. IT HAS BEEN ONE YEAR SINCE I RECEIVED WELCOME INK CARTRIDGES AND HAVE GIVEN $3.12 PER MONTH (12). I HAVE CALLED CUSTOMER SERVICE THEY ARE READING WHAT THEY BELIEVE IS THE ANSWER TO MY COMPLAINT AND STATE THEY WILL SENT ME TWO CARTRIDGES (COLOR/B&W) BUT YOU GET NOTHING. DON'T WASTE YOUR MONEY AND TIME LIKE I DID !! kdyb58@gmail.com"

Helpful Cool

1/5
2018-01-03

HP Support- yea right!!

"All they do is try to sell you something so if you want your computer fixed make sure you have $200 cause that's the only way to fix it and nothing is covered under the warrantee. "

Helpful Cool

1/5
2017-12-20

0 stars! Disgusting customer 'service', horrible experience

"There is little wonder that the company has such a shockingly poor rating on trustpilot (1.7 out of 10 stars) and on here. I would give them 0 stars if I could. Truly horrible experience and I would encourage you to stay well away from this company and its products. In November 2016 I bought my HP laptop. In December 2016 HP contacted me to say I’d been sent the wrong model, and a month later they replaced it and gave me my correct, current laptop. This was the first mistake they made and it inconvenienced me greatly, but at least it was eventually resolved. Then on 4/5 November 2017 weekend I travelled with my laptop and charger stored securely in a laptop bag, but later noticed that it had sustained several scratches despite being stored responsibly. This obviously indicates poor quality paintwork on the laptop as its own charger was so easily able to scratch it. On 7th November I spoke to HP customer services and told them this story in detail, and they reassured me that my laptop’s chassis would be replaced free of charge under my warranty. I was actually impressed at how easy and professional this had been. I was very wrong! Laptop was taken away, and on 22nd November I got a receipt that it had been received in the repair centre. To my surprise, a few days later I was contacted by someone from HP, who claimed to be someone senior in the customer relations department but refused to provide his manager's details. This person demanded payment for the job despite acknowledging that HP had told me this would be free. I tried to question the ethics of this with him but he was rude and would not listen. He would not shift on the demand for payment, or honour the promise his previous colleague had made. Instead of addressing my point, he had the laptop sent back to me without being repaired, having wasted a lot of my time and compromised my productivity whilst I had been without my laptop. I should not be in any way responsible or have to bear the consequences for their customer services team not knowing what is and isn’t covered by the warranty and at what cost- once a promise has been made, it should be honoured, and this is what I have repeatedly tried to contact HP about. A free repair to a chassis means nothing to such a large company but means everything to a customer who has been treated so poorly, with continuous mistakes from them. I’ve tried to complain several times to people on online chat but no one is bothered or interested in helping. In fact, these people claim that a complaints department doesn't exist, and have offered me a 'discounted' repair at three times the price that the original email was demanding! Disgusting crooks, out to squeeze money from innocent people who have already spent large amounts on their products. "

Helpful Cool

1/5
2017-11-17

WORST SERVICE EVER

"The people who work at your repair shop know nothing about repairs of laptops that they are supposed to specialize in and your so-called "case managers" are the rudest people that I have ever talked to. The first time that I called my case manager, not only did he keep interrupting me when we were talking, he refused to tell me what HP is claiming that I did in order to make the damage to my laptop be considered out of warranty and instead he kept insisting that I take him up on his offer of $50 of the purchase of a new laptop (my laptop was less than 1 year old at the time and I did not wish to purchase a new one). I had to call Costco concierge, which then connected me to a separate case manager who told me after he pulled up my case that the repair warehouse had my laptop down as having a cracked screen, which came out to not be true, which I stated to multiple of your associates, who refused to listen. Because I was smart enough to purchase a square trade extra warranty from Costco that is valid for 3 years, when I finally got my laptop back a month after sending it to HP (also another reason I think that the customer service was absolutely TERRIBLE. When I first called I made sure to state that I need the laptop to study for my numerous exams, pharmacy school apps, and to work on my homework assignments, which was obviously ignored looking at the timeline of how long it took to get my laptop back, still unrepaired). I just received my laptop back from Square Trade, and found out, that as I stated, the screen was in fact not actually cracked, and that all that had to be done for repairs was to reload the OS. NOTHING was repaired or replaced and my laptop now works perfectly. How can people who work on these specific computers not know how to do a repair this simple and try to charge over $600 (almost close to the price that I had paid for the laptop in the first place) for something that is not even the problem in the first place. HP IS THE WORST COMPANY EVER and I have already contacted Costco to tell them about how they treat their customers. I will never be purchasing any products from HP again"

Helpful Cool

1/5
2017-11-08

They keep jerking me around.

"Horrible wait on the phone to speak to someone! I spent HOURS on the phone while they "TRIED" to fix the problem! I bought HP61 ink for my printer. When I put it in, I got an error message saying I need to add colored ink. I tried it again, same thing. I spent hours on the phone trying to get it resolved. They sent me a replacement printer. SAME PROBLEM. More hours on the phone trying to get it resolved! I had to send my old printer back using FEDEX. I was told to call Fedex to schedule a pick up. The label HP sent me was good ONLY if I find a FEDEX location to return it to. If I didn't get it back in 15 days, they would charge me for the printer!!! I drove 25 MILES RT to a PICK UP LOCATION!!! They sent me a 2nd printer which I just tried, SAME DAMN PROBLEM!!!! It says I need a tricolor cartridge. I said could it just be that your ink is NO GOOD? Rather than REPLACE THE INK, they sent me another PRINTER!!! WHICH ALSO DISPLAYS THE SAME ERROR MESSAGE! I have been on hold now for 75 minutes waiting for a supervisor. DO NOT BUY ANYTHING MARKED HP!!! THEY HAVE THE WORST SERVICE EVER. I WILL NEVER EVER BUY ANOTHER HP PRODUCT!"

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