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    90631
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  • BUSINESS HOURS
    Monday to Friday, 9 AM to 6 PM PST
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    562-485-6541
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    support@hidevolution.com
    SUPPORT PHONE
    562-485-6541

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Review History & Profile See full Rating history

Product & services pricing 8.68/10
Chance of future purchase: 9.88/10
Shipping & packaging: 9.64/10
Customer service: 10.00/10
Return/Replacement policy: 9.64/10
Click a star to Write a Review!
5/5
2018-06-09

Excellent Customer Service

"I heard about HIDevolution from notebookreview forums and support for them was pretty unanimous, so I decided to buy my laptop from there.
They responded well to my questions and doubts, payment was hassle free, shipping was inline with expectations and the laptop worked out of the box very well without hiccups.
(Donald was the person who helped with my order)
My order also included some modifications to the laptop and I can say that they have been done professionally, looks well done and performance was as they claimed.
They were kind enough to also provide with a travel socket since I'm an international customer. (I didn't ask for it, they just gave it) which was very thoughtful.

"

Helpful Cool

5/5
2018-05-25

Hidevolution is incredibly good

"I bought several of the gaming laptops, but for Machine Learning. In time, one of the laptops would not load the NVIDIA driver because ASUS had changed the interrupts. Hidevloution was tested by the circumstance and came out great. Zoltan and Ted went to bat for me and got me everything I wanted and needed. They could have turned their back on me because my order was 5 laptops, but they did not. They never complained and got me terrific 3rd tier support from NVIDIA. What's more, Hidevolution never complained and worked until the issue was resolved.

This type of care and support simply does not exist today, with the noted exception of these kind folks. I can think of nothing but good things and I will never buy a laptop except from them.

They are also nice and friendly people. They spent hours on my problem and never complained at the time it took. Incredible people and I wish the best for them.
"

Helpful Cool

5/5
2018-05-25

Excellent Experience

"Was the first time I used a reseller for buying a laptop as I typically bought them off of newegg or something. Was a bit hesitant at first, but looked into various resellers I came across hidevolution which seemed to be fairly reputable. I decided to give them a shot, their sales representatives were knowledgeable and friendly. I ordered by computer and it was a bit of a wait compared to the 2 day deliveries of Amazon and the like but it was worth the wait as the computer works fantastically and runs cooler than other gaming laptops I've purchased before."

Helpful Cool

5/5
2018-05-24

HIDevolution Aorus x5 v8 review - BEST EXPERIENCE

"Just an amazing gaming laptop, so thin and premium, the chassis has zero flexibility.
I ordered this laptop on HID with a Liquid Metal repaste and the thermals are awesome ! Shipped in 48H TO EUROPE !!
The 144hz screen is just stunning, the performance are breathtaking thanks to the powerful i7 8th Gen 8850H and the Full Sized GTX 1070.
The Command Center is just perfect and you can overclock your beast in one click and without any issues.
Thermals are really great, without any noticeable throttling, and the sound card give you the most precise sound coupled with a great pair of Headphones.

Just two little cons : The brightness could have been way better, and the fan are quite loud when on Gaming Mod (for watching videos for example).

HID was at is best to deliver this laptop, thanks again to Ted K, and I recommend a lot the Liquid Metal Re-paste.

To conclude : if you want the best gaming laptop yet, go for the Aorus x5 v8 without any hesitations.
"

Helpful Cool

5/5
2018-05-22

My first and best experience

"First of all I have to thank Ted for his wonderful support and assistance. Thank you Ted. I am from India and since this is the first time I am ordering a product in the USA, I was quite indecisive. I looked into several platforms and sellers like Bestbuy, Amazon etc,. Either they didn't have stocks, or they charged higher. The shipping time was also very long. I came to know HIDevolution from forums and decided to try them. I was skeptical, but everything turned out really well. Right from payments, to discounts and shipping. Ted returned my mails and calls promptly. They made my overall experience smooth and also promised to ship the product the same day itself. I would recommend HIDevolution to anyone who is willing to buy a laptop. Their service is prompt and HIDevolution is fortunate to have such an energetic, talented person like Ted on its staff. They have inspired alot of confidence in me. You should definitely try them once before opting for anyone else. "

Helpful Cool

5/5
2018-05-21

the BEST service and build, and an amazing Aero 15x V8

"The people @ HID really are amazing. I had looked at several other reseller/customizers and landed here based on reviews and initial live chat contact with Ted K. from sales. Ted K was super helpful fine-tuning my build choices, and making suggestions that made sense and ALSO saved me some $$$. He wasn't your typical sales-person trying to up-sell as much as possible. The order process was clearly outlined, and HID was very responsive with any questions throughout. They'll tell you if and what parts need to be ordered (which there were in my case) and approx. ETA of said parts. Ordered parts were turned around in about a day, and the build/burn-in/ship took about 2 days with rush once they had the parts. So all told they were able to aquire parts, build/test and ship out in 4 days. Thanks to Ted, Nikki, Rosa and Vivian!!

Definitely recommend HID!

I've been running my new Aero 15X through its paces the past week or so, and so far am very happy with it. I customized my Aero with 32G 2666 RAM and 2x Evo 960 1TB NVME drives. It was not cheap, but man this thing fast. I write custom graphics and WebGL applications that run windows native and also on the linux sub-system. Switched over from Mac about a year ago b/c they just weren't keeping up with my spec needs in terms of Ram and GPU. My last laptop was an Acer Nitro 15, which was laready about a season or so old, and that was already a step up from my then Macbook Pro. The Aero is a big step up from the Acer.

And the Aero is light, thin, and pretty ****. A lot of reviewers say the design is plain and boring, but I don't agree at all. It reminds me of the Yamaha RX-15 Drum machine from the late 80's, which perfectly fits with my aesthetic, and my RX-15 :D I only wish they'd go with the Gigabyte logo on the lid instead of the whole word. But, I guess the logo would be easily confused with the Logitech logo, which is very similar.

I'm running a 4k monitor from the HDMI w/o any noticeable strain on the GPU at all. THe fans are super quiet unless I'm gaming, in which case they are loud, but no louder than other small laptops. When gaming, the Aero does get hotter than my old Acer, but then, it IS much smaller, so it's to be expected. I'm not a huge gamer anyway, so I'm not hitting 4+ hr sessions. If I were I might have gone with a different laptop. That said, The Division, WIldlands, Far Cry all play very smooth. Reviwers also seems to complain about the lack of G-sync, but since the monitor has a 144 refresh rate, I have not experienced any tearing whatsoever.

For me, the most important thing was how it runs my own software. By my estimations, it totally is on par with my Kabylake 6700K 4.4 OCed dekstop build for churning through graphix rendering w/o the fans even amping up. And it powers through all my Web/GL work as well. This thing is beasty, I love it.

"

Helpful Cool

5/5
2018-05-14

superb customer service!

"HIDevolution has some of the best service out there related to both customer service as well as the technical work they perform on machines they sell. Top notch business with top notch people. great communication throughout the process.
All modifications they made are covered by their warranty and everything is stress tested before shipping.
Excellent company, highly recommended. will do business with them again
"

Helpful Cool

5/5
2018-05-12

Excellent Experience

"I was looking to buy a new laptop and came across HIDevolution which also send overseas. I had a few queries & badget limitations so I contacted them. Donald from HIDevolution responded very quickly and was so nice & helpful, went well & beyond to help me. I had some upgrades done and recieved updates every step of the way. Everything went smoothly from support to ordering to shipping. laptop was very well packaged and I'm very pleased with my purchase.
I would highly recommend them!
"

Helpful Cool

5/5
2018-05-07

Worth the Wait

"I was first looking to buy a brand new laptop but didn't trust amazon or other resellers due to bad reviews and coming in with defective devices. I came up to HIDevolution with the highest review ratings so I decided to give them a try. I made an order on an ASUS GL503VS early March without rush but eventually I was given a message that the product was sold out/discontinued near the end of march and they offered to help find me a different laptop with similar specs. I told them I was willing to wait until they restocked the laptop.

Early April ASUS released the Zephyrus GM501 so I called HIDevolution and someone named Ted helped me out. I switched from the GL503VS to the Zephyrus M GM501GS because most computer brands just came out with the 6 core i7- 8750H and I decided to take advantage of it. Ted was very pleasant and made the order transition easy and I also decided to add in the rush order. I waited until mid April but then ASUS pushed back the release date from April to early May and I had to wait again until HIDevolution received the laptop. Eventually I received the GM501 on May 3. I made my first order ASUS GL503VS on March 8, switched to ASUS Zephyrus M GM501GS on April 3, and finally received something on May 3.

When my product came it was nicely packed. While opening the new laptop it had no fingerprints and it felt like it was brand new. The modifications I made was 32GB RAM,Thermal Grizzly Conductonaut on CPU + GPU, and Fujipoly Extreme Thermal Pads on heat sensitive surfaces, and Clean install of windows.

The laptop was hitting 91C on GPU and 95 GPU at first while stress testing but eventually the max ended up becoming 77 on CPU and 81 on GPU and averages around 72 on CPU and 75 on GPU while gaming. I am not sure why the temperatures were high at first (I think it had to do something with the liquid metal not being used for a week while shipping or the battery was charging while i did the tests) but these are very solid temperatures and I am very happy with the results. I tried to update the BIOS for my new laptop but it was already up to date so I also give their technicians that.

Despite waiting 2 months for the new laptop, I can't blame HID because it was mostly the manufacturer for discontinuing products and pushing back release dates. But I am glad I was able to get this model instead of the original one I wanted due to the new 6 core CPU. This is truly a great customer service experience and I highly recommend HID if you wish to get a working laptop if you have the patience for their quality work.


"

Helpful Cool

5/5
2018-05-06

A Great 1st Time HIDevolution Experience

"My thought process for ordering this laptop was that I wanted to try a laptop with a 144Hz screen. I was between this and the Aero 15x. I went with this laptop because it had more features that I wanted, primarily the ESS DAC, Killer networking, GTX 1070, and GSYNC. I knew I would be trading battery life and weight, but it was worth trading for me personally. I’ve heard a lot of horror stories online about Aorus/Gigabyte but this laptop is was my dream laptop and I wanted it so bad feedback or if it arrived DOA wasn’t going to stop me.

4/27/18-I contacted support around 1:30 PM CST I wanted to know how long it would take for the laptop to get to me with rush build. I was in a chat with Donald to discuss my options and he said it would be easier to explain my options if he called me. We talked about the options I had selected weren’t that important (Killer 1550, Remove HDD) and that if I bought it stock it would be able to ship that day if I ordered soon. I agreed and bought It after the chat closed.

5:30PM-I received an email that my order shipped. I paid for Priority overnight, so I could get Saturday delivery.

4/28/18-I picked up my order from the FedEx store and inspected the box.

The Aorus protective shell seems a little thin to me and was even cracked in one spot. I was afraid that my laptop was damaged in shipping despite the fragile and do not drop stickers. After I inspected it the laptop was in perfect condition. The new rice husk packaging looks kind of flimsy but at least it has a nice smell. Inside is some literature and a USB with the utility drivers.

Donald was amazing over the phone and explained each choice I made and adjusted my cart for me. I’m glad he was there to help! Also, he was knowledgeable about the parts too! It didn’t feel like he was just reading from the spec sheet to you. I would love to order from HID again!
"

Helpful Cool

5/5
2018-05-03

Great Experience -

"I ordered a computer from Donald Stratton. He was wonderful. I am the 2nd person in our office to order with this company and we could not be more pleased. My computer is great and Donald always helped, answered questions and kept me up to date on everything!!"

Helpful Cool

5/5
2018-05-03

Fantastic Customer Service!

"I had never heard of HIDevolution before and I was a little nervous about purchasing a laptop from a re-seller that I was not familiar with but I am so glad that I worked with them! From the very beginning (even before I placed an order) until the very end (even after I received my product), customer service (shout out to Ted and Jenny!) was straight up excellent! All of my questions were answered very quickly and I felt comfortable during every step of the order fulfillment.

I highly recommend ordering from HIDevolution, you will not be disappointed!
"

Helpful Cool

5/5
2018-04-19

Purchasing Computers,loptops and parts with HIDevolution is worth it!

"The most satisfying online purchase I made so far. All personel are accommodating, helpfull and knowledgeable on their products. The buying process is made easy and timely. They will keep in touch from customer sellecting the products untill it was delivered and beyond. Quality of products are in its highest and delivered with in shedules."

Helpful Cool

5/5
2018-04-16

take care of their clients

"Great taking care of their clients , great service they assume their problems.

Tech is patient and sales customer always disponible 24/24.

The clients is important to them.
"

Helpful Cool

5/5
2018-04-11

What every company should aspire to emulate

"Let's start with timely pre-sale support from Ted. I noticed a strange setting in the online configurator and opened up a ticket to ask if it was intended for that model and Ted responded after normal business hours and said it was not intended and would be fixed soon...and it was!

Now, onto Donald. When I emailed him to ask about discounts he not only responded with the information, he had also looked up my name in their website db and saw the configuration I had chosen and he asked me to call him because he wanted to discuss some of the options and make suggestions. When I called he asked me questions about how I planned to use the system and actually tried to down-sell me until we figured out what would work best. Normally, salesmen try to gouge you for every dime but Donald only wanted me to get what matched my needs. That's both rare and welcome and secured my business for any future computers I will buy.

Lastly, Zoltan is an incredibly swift and competent tech support specialist. When I had a concern after a remote upgrade and opened a new ticket I got a prompt response and resolution.

I can't say enough good things about these people and this company. They will work hard to get and keep your business!
"

Helpful Cool

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