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Stores > HomeSquare
  • HomeSquare HomeSquare Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
    •  
    • BUSINESS HOURS
      Customer Service Mon-Fri 8-4 PST Sales Assistance MON-FRI 7-5 PST
      GENERAL PHONE
      1-888-556-5663
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.08/10 8.08/10
    Chance of future purchase: Rating 7.14/10 7.14/10
    Shipping & packaging: Rating 8.33/10 8.33/10
    Customer service: Rating 5.71/10 5.71/10
    Return/Replacement policy: Rating 5.36/10 5.36/10
Voice your opinion! Review HomeSquare by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2018-02-12

Happy with ottoman

"The ottoman seems to be good quality. I like that the cover is hinged and stays open when you are looking for something. I also appreciate that the color matched the online picture and description."


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Verified Customer
Rating 6/10
3/5
2018-01-30

My fireplace was delivered damaged

"Ordering was fine, but merchandise was damaged "


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Verified Customer
Rating 10/10
5/5
2018-01-30

First time user and had a fabulous experience!

"Great company to order from and product was exactly what was in the picture."


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Verified Customer
Rating 10/10
5/5
2018-01-30

Great Product - Great Price - Great Look

"++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ yes, that many pluses"


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Verified Customer
Rating 10/10
5/5
2018-01-30

Amazing

"Great item! Fast shipping. Very time consuming to put together (4.5 hours). "


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Verified Customer
Rating 2/10
1/5
2018-01-26

Shipped wrong & Damanged items still no replacements

"as of January 26th it is a month since initial order was placed. I ordered the NE Kids Walnut Street twin Sleighbed with Trundle in Chesnut and the nightstand to match. The bed arrived with the headboard damaged and the wrong rails. The rails were white not the chestnut color of the bed. I sent an email to cs@homesquare.com, because their online portal didn't work and their customer service # no longer handles Costumer service over the phone all has to be directed via email. It took about two days to get a response. CS said they sent it over to the replacement team and that I would be alerted via email of shipping and also could check my account on the homesquare web page. I have been waiting almost two weeks to hear something, I checked online the rails say they are due to ship, but under details they say the part is discontinued. I still have no update on the headboard. I will never do business with HomeSquare again. I did receive the nightstand and it was in good working order."

Rep reply posted Feb-13-2018

A rep from HomeSquare, Cymax Stores, has responded

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Homesquare support.”


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Verified Customer
Rating 10/10
5/5
2018-01-19

excellent company

"excellent service easy delivery very nice piece"


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Verified Customer
Rating 10/10
5/5
2018-01-18

Great Experience - Highly Recommend

"The ordering process was very easy. The product arrived VERY quickly and was as advertised. Will be ordering again in the future."


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Verified Customer
Rating 10/10
5/5
2018-01-18

"Lovely stool set. Sturdy & great for the price. Love the teal color. But be careful with them, the color may easily chip."


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Verified Customer
Rating 10/10
5/5
2018-01-18

HomeSquare For Reliability

"My order came on time. I got what I ordered and would use HomeSquare again."


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Verified Customer
Rating 8/10
4/5
2018-01-18

Happy customer

"The loveseat was delivered and easy to put together. Also, very comfortable and affordable."


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Verified Customer
Rating 10/10
5/5
2018-01-18

Great service/Products

"My order arrived as expected and in excellent condition. Easy to assemble, looks fantastic!"


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Verified Customer
Rating 10/10
5/5
2018-01-05

Solid and looks great

"Overall well made. Solid piece of furniture and looks great all set up. "


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Verified Customer
Rating 8/10
4/5
2018-01-05

great service

"I initially had some issues with my order and the seller resolved them well. Thanks to Travis."

Rep reply posted Jan-09-2018

A rep from HomeSquare, Cymax Stores, has responded

“Hello!!! I hope all is resolved.”


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Verified Customer
Rating 6/10
3/5
2018-01-05

They are trying but desperately need a phone number to reach a person when there is a problem (before the problem gets too big)

"I had a huge problem regarding the return of an item due to the fact I could not get a person (only email) to respond. I finally heard from someone who was extremely helpful after I posted my original review giving this company one star. He was very helpful and took care of the problem. It is obvious this company is trying to do the right thing, but the whole problem could have been avoided had I been able to talk to someone from the beginning. Had I received this service from the beginning, I would be giving this company 5 stars."

Rep reply posted Jan-09-2018

A rep from HomeSquare, Cymax Stores, has responded

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Homesquare.com”


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