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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.91/10 7.91/10
    Chance of future purchase: Rating 7.68/10 7.68/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 7.59/10 7.59/10
    Return/Replacement policy: Rating 7.36/10 7.36/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 6/10
3/5
2018-01-17

Hard time finding things I wanted...

"I had a hard time finding items in actually wanted. Almost $40 a month seemed like a lot for a membership although the items are of good quality. "

Rep reply posted Jan-17-2018

A rep from JustFab, Kim.P, has responded

“Hello Amy,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

The best place on earth ♥️

" Great customer service always very helpful "

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Tammy,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


No Avatar

Verified Customer
Rating 4/10
2/5
2018-01-17

The 39.9o fee was a surprise at the wrong time.

"The 39.99 that came out of my account was not supposed to. I called to cancel"

Rep reply posted Jan-17-2018

A rep from JustFab, Kim.P, has responded

“Hello Sara,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Good and quality items... really really affordable for women of all class.

"Shopping on JustFab is bae! "

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Helen,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Great quality in shoes. Sizing is dead on . Waiting on the Black and Beige Monika pump to come back in. Wish shopping was faster that’s all.

"Great. Wish for faster shipment. But the best company to purchase good quality from. Will purchase from no other for now it. Worth the wait "

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Sharanda,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Great company!

"Fast delivery and great quality for a low price!"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Whitney,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XO,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-17

Satisfied Customer

"Everything fits perfectly and shipping is quick."

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Cierra,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Keep Calm...I JustFab!!!!

"Excellent customer service"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Davania,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


ValerieGoern Belinc's Avatar

Verified Customer
Rating 6/10
3/5
2018-01-17

Overall, I like Just Fab, but I do have a couple of issues...

"I've been a member for at least 2-3 years, and I have taken advantage of some great sales. They have a great selection of shoes, which is mainly why I shop there. I do not like having to sign in to skip every month. Kind of a pain. A lot of their shoes are not that comfortable out of the box, they have to be broken in. Most of the time it's worth it, since they have styles I can't find anywhere else, just wish I didn't have to do it. When I'm on the website, items sometimes keep loading and loading, and when I click on something for more info, returning to the previous page can take too long because so many items are loading. It can take 4 hours to look through selections because of loading issues and having too many items on a page. But again. I do like shopping with them."

Rep reply posted Jan-17-2018

A rep from JustFab, Kim.P, has responded

“Hello Valerie,

Thanks for writing a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

OUTSTANDING

"it was so easy ...enjoyed doing it"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Etheleen,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Love it

"Im so happy for my boots and shoes"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Aveen,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Great Deal!

"I love how you are given a gray deal on your first boot purchase and free kids outfit! Thanks! Will shop again! I loved the many styles to choose from."

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Maria,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Everything is great!

"Easy! Decently priced, great customer service "

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Jackie,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

XO,

Daniel


AprilReyna's Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Obsessed!!

"Quick delivery and customer service is perfect. Love my new merchandise and I look and feel great in it!"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello April,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-17

JustFab is great

"I've loved almost everything I've purchased."

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Gabriela,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


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