• ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 7.75/10
Chance of future purchase: 7.68/10
Shipping & packaging: 8.14/10
Customer service: 7.75/10
Return/Replacement policy: 7.6/10
Click a star to Write a Review!
4/5
2018-08-12

Simple

"It was easybto use the site, didn't take long to chose what I wanted, and I can't wait to see the product to see if it is good."

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Nanci,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


5/5
2018-08-12

Wonderful online shopping experience

"I enjoyed shopping, live the styles and over all easy category display. Looking forward to my new shoes!"

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Katy,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


1/5
2018-08-12

Worst experience every

"Limited how I can use my credit, ( my money from not be able to skip a month) when chatting with representative want a quickie response as if I were a robot typing quick.. didn’t resolve my issue and then ended chatting leaving me half way through my response!!!!"

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Victoria,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. An associate from our Member Services team will contact you shortly.

Best,
Cathy”


3/5
2018-08-12

It’s okay

"I like JustFabs selections however I find that returning an item to them is daunting. No being able to submit a request for return via mobile is annoying. I ordered a “wide calf” boot that doesn’t fit even halfway up my calf. Now I have a pair of boots that don’t fit and I’m out money because I don’t own a computer to get online and submit a return request. "

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Crystal,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. An associate from our Member Services team will contact you shortly.

Best,
Cathy”


5/5
2018-08-12

Love is a good pair of shoes.

"I love Just fab and the customer service. I’m always pleased and satisfied with my items."

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Shana,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


4/5
2018-08-12

Loves it

"Love the wonderful clothes. Just wished you never ran out of sizes."

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Jonessa,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


5/5
2018-08-12

Awesome

"I can’t stay off of this website
Always have to order a shoe that I always fall in love with
"

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Mariska,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


5/5
2018-08-12

Fast shipping.

"Great experience every time."

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Deborah,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


5/5
2018-08-12

I’ve enjoyed the shoes

"I love the new designs and options. It’s never hard to find a good pick. "

Helpful Cool
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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Jese,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your purchase from us. That is what we always aim for, your satisfaction. Have a great day!

Cheers,
Cathy”


5/5
2018-08-12

Love the styles

"Great styles, fun to shop "

Helpful Cool
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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Lisa,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your experience with us. That is what we always aim for, your satisfaction. Have a fabulous day!

Cheers,
Cathy”


3/5
2018-08-12

Member and discounts

"Every time I order though just fab and use my points to redeem an item for 20% off, I noticed my free shipping will disappear. I like that they have cute stuff and my shoes never fall apart from this company, but using discounts seems to be the main culprit of my rating this company any higher. In the past, you also couldn’t partake in specials too because you weren’t a new member. It also makes me wonder if some items are really all $40"

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Amanda,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. An associate from our Member Services team will contact you shortly.

Best,
Cathy”


4/5
2018-08-12

Normally on point man!

"I loveeeeeee the denim collection, theyre great quality and can be worn anywhere!"

Helpful Cool
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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Chrishelle,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your purchase from us. That is what we always aim for, your satisfaction. Have a great day!

Cheers,
Cathy”


5/5
2018-08-12

Stylish

"Absolutely love these boots, they're so stylish. Can't wait to pair them with some leggings this fall. Thanks JustFab, you never disappoint! "

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Tashagaye,

We thank you for such a wonderful review. We appreciate your time on sharing how happy you are with your purchase from us. That is what we always aim for, your satisfaction. Have a great day!

Cheers,
Cathy”


2/5
2018-08-12

Will be cancelling ASAP.

"Had no problem before this month. It wouldn’t allow me to skip (kept saying I already made a purchase this month, which I hadn’t) and then charged me anyways. "

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Lindsey,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. An associate from our Member Services team will contact you shortly.

Best,
Cathy”


3/5
2018-08-11

The shoes were fine but....

"I have been ordering from JustFab for years and never had an issue with my delivery. But this last order I received the shipped my shoes in a bag and the boxes were all bent up. The the shoes could’ve come out of their boxes. I placed another order and hope this does not happen again. The shoes were not harmed but they could’ve been."

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Cathy U. from JustFab has responded
Posted Aug-13-2018

“Hello Shatoya,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Best,
Cathy”


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