lens.com
Eyewear
13,386 reviews
9.48 / 10
  • ADDRESS
    63353
  •  
  • BUSINESS HOURS
    Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    GENERAL PHONE
    1-800 LENS.COM (536-7266)
    FAX
    1-573-754-5200
  •  
  • SUPPORT EMAIL
    Service@Lens.com
    SUPPORT PHONE
    1-800 LENS.COM (536-7266)

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 9.00/10
Chance of future purchase: 8.65/10
Shipping & packaging: 8.91/10
Customer service: 8.61/10
Return/Replacement policy: 8.39/10
Click a star to Write a Review!
1/5
2018-06-20

READ!!

"I rarely ever write reviews for the sole purpose that I don't necessarily have the time, but felt inclined to do so with the horrible experience I've had working with Lens.com recently. The most upsetting part is at one point in time I thought lens.com was a great company and that's why I always gave them my business, but here's the story: I ordered contacts about a month ago and they quickly replied asking for a digital copy of my prescription. So I did that and I never once heard back. I resent it and still nothing.....so I made the assumption that it may have been outdated since the date shown on it was from 2015. I was upset, but gave them the benefit of the doubt and set up an eye exam with my optometrist. After it was all done, I decided to order new glasses through my eye doctor, but opted to order contacts online due to the lower cost. So once again I decided to give Lens.com a chance hoping that they would regain my trust. Everything seemed to be going well and they even notified me of them verifying my prescription through my eye doctor. Then..... I get the email for shipment information, take into account that I placed my order on June 13th - "Your order is expected to arrive between July 26, 2018 and July 30, 2018." ; Over a month and a half to receive my contacts??? So I send them an email letting them know that I'm in dire need of my contacts and would be willing to pay extra for expedited shipping. And guess what......still to this day I have yet to receive a response. (sigh)

My experience may be an aberration, but I felt the need to share to have consumers be aware. It's sad to say that I will no longer be recommending this company to any of my family or friends.
"

Helpful (1) Cool

5/5
2018-06-19

Fast, reliable service

"Lems ordered easily online, arrived as they stated. Although their prices may be higher than other services. "

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-20-2018

“Richard,
Thank you for the review. I am happy to hear that the online ordering was easy. We strive to provide the best customer service and lowest prices. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com ”


5/5
2018-06-19

BEST ONLINE CONTACT LENS DISTRIBUTOR!

"RECEIVED MY CONTACTS IN LESS THAN A WEEK! GREAT PRICES, WILL ONLY BUY FROM THEM!"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-20-2018

“Judith,
Thank you for the review. I am happy to hear that you had quick shipping on your order and great prices. We strive to provide the best customer service, lowest prices, and quick shipping. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com”


5/5
2018-06-19

Best price around

"I uploaded my prescription. Got a quick response that it was accepted. My contacts were shipped and received promptly."

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-20-2018

“Erin,
Thank you for the review. I am pleased to hear that you had a great experience ordering with Lens.com. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com ”


5/5
2018-06-17

Great

"Best price, delivered quickly and accurately."

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-18-2018

“Kim,
Thank you for the review. I am happy to hear that you received a great price and quick delivery. We strive to provide the best customer service and lowest prices on your contacts. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com


4/5
2018-06-16

Good experience

"Site is easy to use and I was able to upload my prescription with ease. The only thing I didnt like - when the boxes came, they are not labeled as to which box is for which eye (Right or Left). "

Helpful (1) Cool
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Lens_HJ from Lens.com has responded
Posted Jun-18-2018

“Jennifer,
Thank you for the review. I am pleased to hear that you had a great experience with Lens.com. We strive to provide the best customer service and lowest prices. Thank you for the feedback on the labeling.
Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com ”


5/5
2018-06-15

Great Value

"great price and great service Thanks"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-18-2018

“Tina,
Thank you for the review. I am pleased to hear that you had great service and great prices on your contact lens order. We look forward to hearing back from you in the future. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-15

Excellentaaa!

"Wonderful experience will order again, 5-Stars!"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Cassandra,
Thank you for the review. I am happy to hear that you had an excellent experience ordering with Lens.com. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-15

Fast / Easy / Great Price

"Fast delivery. Easy to order. Great Price. Can't get any better than that."

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Russell,
Thank you for the review. I am pleased to hear that you had fast delivery, easy ordering, and great prices. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-15

Great experience

"Courteous staff
Good deal
"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Parul,
Thank you for the review. I am happy to hear that you had a great experience with Lens.com. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com ”


5/5
2018-06-14

Great website to order contacts!!

"Easy to upload the Dr's script and quick shipping"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Monica,
Thank you for the review. I am pleased to hear that you were able to take advantage of our upload option for your prescription. We strive to make ordering contacts easy and to provide the best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-14

Great service

"The entire ordering process took less than 5 minutes. Delivery was about 7 days including the weekend. Easy peasy!"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Christine,
Thank you for the review. I am pleased to hear that you had a great experience ordering your lenses from Lens.com. We strive to provide the best customer service, lowest prices and quick delivery. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-14

Great customer service! Friendly and very helpful staff

"The customer service is excellent and I had absolutely no problem and getting bifocal lenses for myself thanks so much for the service looking forward to doing business with you in the future"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Tunjaleta,
Thank you for the review. I am pleased to hear that you had a great experience with our customer service staff. We strive to provide the best customer service. We want to make ordering contact lenses simple and easy. We look forward to helping you again in the future. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-13

Perfect

"Incredible price, beat Walmart and 1800contacts. Fast shipping too"

Helpful Cool
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Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Daniel,
Thank you for the review. I am pleased to hear that you had a great experience ordering your lenses with Lens.com. We strive to provide the best customer service and lowest prices. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com ”


5/5
2018-06-13

Nice

"Half the price even comparing tonwalmart and delivered earlier than expected. Keep it up so I will come back again n again "

Helpful Cool
No Avatar
Lens_HJ from Lens.com has responded
Posted Jun-15-2018

“Mudassar,
Thank you for the review. I am happy to hear that you had a great experience with Lens.com. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com


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