Apparel • Miscellaneous
68 reviews
1.00 / 10
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Review History & Profile See full Rating history

Product & services pricing 1.39/10
Chance of future purchase: 0.28/10
Shipping & packaging: 0.28/10
Customer service: 0.83/10
Return/Replacement policy: 1.25/10
Click a star to Write a Review!
1/5
2018-05-21

Read before you buy.

"I bought a pair of Conductor 8 glasses on 4/29/2018. I needed a replacement for my Whiskers, which aren't being made for whatever reason. I was going to let my son use my old ones, and would have been using my new ones. The shipping was fine, they came in on a Friday, but I was out of town during the weekend, and had to wait till I got back, before I could check out my new glasses.

Upon returning home early morning, I opened my glasses, and off the bat, I noticed that the glasses were smudged. That seemed odd to me. One would think that if you are shipping something to your customers, you would clean the glasses, so that they are presentable. That was not the case. After using the provided cloth carry case to clean the lenses, I noticed a scratch on the lower part of the right lense. Having paid for new glasses, and receiving the glasses dirty and scratched, I was not very happy. I figured that I paid a reduced price, so maybe I could live with the scratch. I could not.

I called customer service the first time, on May 7th, to express my unhappiness. I was advised to go through Luxottica and file a claim, in order to get them fixed in a timely manner. Needless to say, they were not willing to help, but instead, suggested I pay $136.50, in order to get a new pair. That would be a grand total of $307.02, for a $243 pair of glasses.

I emailed Oakley SI customer service on May 12th, and explained the situation. I sent them a copy of what Luxottica had emailed me, and rightfully declared, that I would not be paying for a warehouse workers mistake.

I received a reply from their customer service, along with a return label, on May 14th. To summarize the email: We are very sorry, send them back and we will RESHIP a new pair when we see they are on the way. No big deal right? I waited, and no updated shipping information from them. I tracked the package, and they received it. I called today 5/21/2018, and found out that they quit doing reships six months ago and had issued a credit return, unbeknownst to me. I asked why I wasn't told this, and of course, no answer could be provided.

Recap: Glasses shipped and received on time, dirty, scratched, sent to Luxottica knowing they weren't going to help, was told to send in old and get new, no follow up, and had to call to find out nothing was coming except a credit, which I could use to buy another pair, hope they are good, and if not, rinse and repeat. To add icing to the cake, the glasses distorted my vision, and the lenses seem to be of a very cheap quality. Not sure what happened to Oakley since Luxottica bought them, but they are no good.


That was my experience, and I will never buy a single item from them again. When my hoodie comes in, I'm sure there will be something wrong with it, and I will be sharing this review everywhere I can. I don't think anyone should risk buying anything from this site. They seem to be offloading second hand items on the veterans and govt employees. Seems like a big middle finger to those who have served, and those who currently serve, in any capacity.
"

Helpful Cool

1/5
2018-05-07

I have received better service from unknown chinese online store

"I am a new online customer of Oakley and did purchase few items recently. My last purchase was a backpack (Order No H00147502170) on April 10th. After waiting for a fair amount of time, I have communicated Oakley through “Live Chat” with no luck. Surprisingly, the agent had no idea what happened to my order. The I have tried contacting customer care. After checking (which took a while), the gentleman informed that it is out of stock, I can either wait for an unknown amount of time or cancel my order.
I thought I would get this sort of information automatically, not after trying to contact few places, at least not for Oakley.
I did purchase the item on sale and spent a fair amount of time browsing. I could use that time for some other offers instead of browsing Oakley.com and get it from somewhere who would deliver on time.
Online its showing - Delivery within 5-7 days...
Its already a month, not sure how long I need to wait.........
"

Helpful Cool

1/5
2018-03-19

Worst online ordering experience of my life --- DO NOT ORDER ONLINE

" I wish I could give 0 stars!!!! Oakley deserves to be OUT OF BUSINESS!!! I have NEVER in my life have dealt with such INCOHERENT and SENSELESS people!!!! I paid almost $200 on snowboarding goggles that I needed as a present. I paid for "2 business day shipping." ALMOST A WEEK LATER AND THE GOGGLES ARE STILL NOT HERE. I called customer service and they told me my 2 options were "cancel the order or wait it out." What???!! I asked "why would I pay for 2 day shipping if that is not accurate and I am not getting reimbursed?" The answer was "the estimated delivery dates are never accurate." Are you serious???!!! I am FUMING angry. I now bought a very expensive present that I was not able to give on the birthday!!!!! Whoever works here needs to be fired. HORRIFIC customer service. I can not believe such a high-end and expensive company holds the dumbest staff I have ever come across. Take it from me and every review on here --- DO NOT ORDER ONLINE. I hope to see Oakley's website shut down one day. Despicable!!!!!!!!"

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1/5
2018-02-28

shipping not accurate

"I ordered online for Carbon Prime and the estimated delivery day was approximately 2 days and i called customer service just to be sure and they told me that it will arrive within 7-14days but the website says 2-4 business days.. "

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1/5
2018-02-21

Chinese drywall quality

"Oakley brand was the proud of be made in USA before and that why people pay top dollars without notice that proud is not in there anymore every thing is made and labeled made in China and you get the famous Chinese drywall quality. Their customer service is terrible, once I have to send my brand new Oakley watch because stop working after 2 weeks never been wear but just stop working so we send the watch back for service the removed all the original clear protection and they scratch the back of the watch when they replace the battery , send it back to me like that and when I contact and complained about what they did they just told me they don't have my watch on stock so I have to life with that. Later brand new pair of 300 glasses , lense coating star peeling from lenses and they give similar story sorry our lenses are manufactured with high quality standards but we don't care keep your pair since we don't have the parts to service the warranty on your glasses . You are welcome to buy another pair if the first one fail. Literally was their answer."

Helpful Cool

1/5
2018-02-13

Horrible!

"My Husband's nose piece came off his prescription sunglasses , I called to get a replacement since they are still under warranty, they told me they didn't have any nose pieces in stock ( really? ) so I went to local eyeglass stores but couldn't find any that carry oakley parts.
I called Oakley back and told them this is unacceptable, they need to honor their warranty so they said they would send a new pair of frames. They did not send a new pair of frames, they won't give me any answers when I call to inquire about the frame replacement. It's been 2 months since my Husband lost his nose piece and hasn't been able to wear his prescription sunglasses. Not a fan of Oakley anymore and their customer service is horrible.
"

Helpful Cool

1/5
2018-01-25

Terrible service.

"Called 10 times, "press one for English..." What a PITA! It just **** that Luxottica destroyed this once great company."

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1/5
2018-01-09

Worst Online Service

"It's been over a week and a half and they still haven't shipped my jacket. I called customer service and the representative said that the oakley warehouse is completely backed up and are working as fast as they can to prepare my shipment. But it's been over two days since that phone call. I cannot even return my jacket because the customer service representative said "your item is too far into the processing stage.", which makes no sense since I thought the warehouse was backed up and they couldn't process my order... This is not how you run a business Oakley. DO NOT BUY FROM OAKLEY ONLINE!! "

Helpful Cool

1/5
2017-12-14

Customer Disservice

"I’m spending the holiday season working in a region I shouldn’t easily be identified as US military, so I wanted a high-volume backpack with a measure of padding that doesn’t scream military, American fine, military no, that rules out my SOC bugout bag. Great OakleySI has a sale on accessories and I order a big kitchen on 05 DEC, get a confirmation email that the bag will ship in the next 48 hours, plenty of time before my departure date. That was the last I heard from OakleySI. On 11 DEC I called customer service and asked why the order still showed as pending when it should have shipped by 07 DEC. I was told it’s the holiday season and the shipping department is behind, and the bag would ship on 12 DEC, I accepted that answer even though that’s a horrible way to run a business. 13 DEC and the status hasn’t changed, I call customer service again and this time I’m told the bag was backordered on 06 DEC, but will ship out in 2-3 days, via ground shipping as originally designated, except now ground shipping misses my pack out date, I ask why I wasn’t notified of the backorder either by email or when I called on 11 DEC, no real answer, placed on long hold then told I can either wait for the bag to be delivered (I won’t be there to receive it) or cancel the order. I tell the customer disservice rep to cancel the order and send me confirmation of that cancellation, I’m told I will receive cancellation notice shortly. 14 DEC still no email, I call OakleySI customer disservice again, this time I finally get someone quasi honest who says they have been having an issue with their system and have no idea when they’ll get the bag shipped and ask if I still want to cancel the order (thought I did that the day before), of course I want it cancelled and my credit card credited, finally got a cancellation email 3 hours later. Now I’m stuck trying to find a suitable bag without enough time to actually get it delivered. I used to patronize this company, never again."

Helpful Cool

1/5
2017-12-14

Worst Customer Service

"I wanted to gift a sunglass to my brother so ordered it with 2 business days shipping offer. Even with the 2 days shipping they did not provide me with the tracking# until next day and when I called the customer service they told me I will be receiving tracking number next week.
They sell expensive sunglasses and gears but do not provide even 1% better service to customers. To everyone, do not buy anything from here, they fool everyone.
"

Helpful Cool

1/5
2017-12-13

Terrible

"They make defective eye wear and refuse to start behind their product. Buyer beware! I had the sun glasses 5 months and was told they discontinued them so I can’t even pay to get them fixed. So sad, I will never purchase from them again!"

Helpful Cool

1/5
2017-12-07

Shipment kept slipping day by day

"I ordered a ski helmet from Oakley. The initial order was expected to arrive on 11/28 then it kept on slipping every day. I contacted customer support, they said they escalate the order without identifying what is causing the delay. The shipment day kept on slipping day by day. It is now nearly month and still have not receive an update or the helmet. Customer support is totally unhelpful and useless."

Helpful Cool

1/5
2017-11-30

Do yourselves a favor and go elsewhere. The worst company i've seen in a while. thieves.

"I ordered 2 pair of glasses, they said they shipped them (after a week) and sent them to my address. A crap pair of Prizm goggles showed up in a big box that would have been used for 2 pair of glasses. It's a scam. They are now scammers. I called and was told I had to ship these crap goggles back and they would send the others.....oh wait, we don't have those in stock now. oh gosh, we can refund, or send the others (after you send the goggles back)??


Unbelievable disappointment. Disgusting. I am done with them. Watch out.
"

Helpful Cool

1/5
2017-11-30

Horrible Customer Service

"Mistakenly clicked polished, instead of matte frame, on a pair of custom Fuel Cell sunglasses. Called store before they were shipped. They told me that it was too late to correct order. The agent said they might possibly let me exchange, once they were shipped to me. Called back when they arrived, only to be told it was final sale, because they were custom glasses & couldn't resell. I would have thought that it would have been easy to pop out a couple of lenses & icons, and place them into matte frames. A two-minute fix. If a loyal customer, of many years, is not worth two minutes of your time, "Oakley, you are not worth my business, ever again!""

Helpful Cool

5/5
2017-11-17

Returned and refunded within 8 days

"Ordered the wrong custom glasses, realised my mistake same day and emailed the support team who notified me that it was to late to change my order as it had already shipped and they told me to re order the correct specification and send back the original order. Done and received my refund plus they sent back my original order to keep. Always had excellent service from Oakley. Excellent service and an excellent product, I value my eyes and your product is the best, keep up the good work. "

Helpful Cool

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