Still waiting on my refund
"I returned an item almost a month ago and they are "three weeks behind on returns" which mind you, they boast about their easy return process on their website. A. you pay for it yourself B. My guess is if I didn't keep hassling them, I would never get my refund (which I AM still waiting for) Their customer service is pathetic and takes days to respond and their responses are just that they are behind on returns. I'd like MY MONEY BACK. Terrible customer service experience. "
Slow Slow Slow Shipping and poor customer service
"Ordered a set of bunk enders 12 days ago and still have not received them. Fed X has changed delivery date 3 times since they shipped. Now I'm told they SHOULD be here on Saturday. I was also told by a friend who works for Fed X the delay is they way Overton's shipped them, slow boat and I paid for the shipping. I have done business with Overton's for over 20 years and they were great, but since Gander has bought them out they have gone to hell. I will never buy from them again and buyers need to be aware of poor customer service . "
"I PLACED A ORDER, THEY SAID MERCHANDISE WOULD BE IN AROUND 3 DAYS AND THEN IT WOULD SHIP TO ME. 2 WEEKS WENT BY BEFORE I ASKED WHERE MY ORDER WAS. CUSTOMER SERVICE SAID THEY COULDNT TRACK THE ORDER AND DIDNT HAVE A ETA. I WAITED ONE MORE WEEK AND ANOTHER CUSTOMER SERVICE PERSON SAID THE SAME - THEY DIDNT HAVE A ETA FOR MY ORDER. A BIG COMPANY LIKE THIS AND YOU DONT HAVE STOCK AND CANT EVEN FIND OUT WHEN MERCHANDISE COMES IN. I SHOPPED AT ANOTHER COMPANY AND MY ORDER WAS SHIPPED IN 2 DAYS. DO NOT SHOP HERE - DO YOURSELF A FAVOR AND SAVE THE HEADACHE "
Horrible Customer Service
"Ordered a new ski on 4/30/18. Received an email after payment that it was on backnorder. I called customer service at least 6 times in 2 months and finally received an estimated back in stock date of August 4, 2018. Asked for a recommendation for a comparable ski that they had in-stock, they had one that was comparable and within $3 of original ski price. Then I find out , they can't do an exchange for a ski that I paid for 2 months ago and I have to do a full purchase of the new ski and wait 2-4 business days for my refund. Will be ordering from Barts from now on. Will never go back to Overton's "
No order status
"Ordered an item on line June 16 2018. Received email order confirmation same day. 3 days later no shipping status. Called help line and agent had no record of order. Ordered again Now have to debits on card and no shipping status. Camping world has turned this on line source into a disaster. We'll never do business again. Bye bye overtons"
1st and Last Time I buy from Overtons!!
"Avoid al all costs. Terrible customer service and returns!!!!It’s been a nightmare returning our item and Overtons could careless!!!They keep saying our return dept is backed up. Then they say, oh, we sent you the return label.Liars!!!!Now, we play there waiting game to resend it. "
Horrible experience, avoid at all costs
"I placed an order on an item identified as being in stock. I called to verify that it was in stock, placed the order and never received a shipping confirmation. I called a few days later and was told it was back ordered for 1-2 weeks. Later I received an email stating they were no longer getting the item and my order was cancelled. Wish I had read the other reviews first."
"I ordered a 10 x 26 inflatable boat buoy and I had not heard anything in a week..so I called and it was not going to ship for 15 to 20 days!!! Then I find out after a 15% off and an additional Sams Club 10% off that the price was way high. Then I tell them to cancel the order and they tell me they have to send a email to the supplier to see if it can be canceled !!!!"
Custom Fit Boat Cover Did NOT Fit - NO Returns or Refunds
"I bought a supposedly custom-fit boat cover from Overton's online. I spoke with a customer service representative who helped me select it to make sure it would fit. It didn't. I contacted Overton's and was told that it could not be returned and I could not get a refund. Total waste of money. I will never buy from them again."
Waste of time and dishonest
"Ordered fenders for a new boat (they were in stock ). Paid extra to have them delivered in time and they didn’t arrive. Called company they are out of stock. ( not what my order confirmation said ) They refused to refund the shipping. Went on line Bass Pro has same items and cheaper. AVOID OVERTONS AT ALL COST. HORRIBLE CUSTOMER SERVICE !!!!!! "
"placed order online and went on backorder the next day. A WEEK later 2 more items went on backorder. Of 5 items ordered, 4 were backordered. Had I known that, I would never have ordered. Then you call after a week and it takes another 3 days to get credit. Terrible customer service"
"I purchased a car horn from Overton’s. Paid to have it professionally installed and it did not work. Overton’s refused to reimburse me the almost $200.00 I paid for the installation. DO NOT DO BUSINESS WITH THIS HORRIBLE COMPANY!!!!! They will take your money and not stand behind their merchandise."
"I bought a lowrance hook 9 -chirp dsi chartploter comp . show to be in stock real great deal . e-mail me order # And said paid in full order wood be shipped . two day later receive a e-mail on back order .Four days I call to get an up dated was toll my order was cancel .there add was to cheap this was not the fist time .steal no money I will never buy from overtons agian "
Order not processed
"I paced an order on January 3rd for a ice shanty that was in stock. It said it would ship 5-7 days. I received a email the next day to call and confirm that it was myself who placed the order as I had it set up to go to a different shipping address. I thought that was great that they were looking out for their customers. After 7 days went by I called to find out where my order was and they stated that it comes directly from the vendor and I should receive a tracking information within a couple of days from them, if not call again. I waited a few days and called which at that point I was told they would look into it and contact me within 48 hours. 72 hours later, I received a email stating, "Hello, Thank you for your recent order. This email is to inform you that there was an issue with your order for item 1482XXX. We are working on getting this corrected, but at this time your order has not processed. We apologize for any inconvenience. We will pass along any new information regarding your order as we have it. Again, we apologize for the trouble this has caused you. If you have any additional questions or concerns, please do not hesitate to contact us at the number provided above. Again, thank you for choosing Overton’s and I hope you have a great day!" I replied with an email expressing my frustrations and this was the next email I received. "Hello, Unfortunately there is not ETA as to when the issue will be resolved. Our system is just not processing these items over to the vendor. Until the issue gets resolved it will not be shipped. Our system charges you as soon as the order is placed, which is why you have a charge. We can definitely request expedited shipping, but not until the issue is resolved. You may cancel at any time if you choose to do so. Thank you, Colton B." So basically my order was placed 30 days ago, they took the money out of my account the moment it was placed and now it is 30 days later to which I have not heard any more information. As of 2/6/18, I now received an email that my order was cancelled as the item is not available. Great company."
Camping World Acquisition = Horrible Experience- Gander Mountain/Outdoors May Be Next!
"Order an ice fishing jacket listed as in-stock and ready to ship from the manufacturer on January 14. Order was placed, e-mail confirmation was received, and credit card was charged. First, I found it odd that in today's day and age, there is no order status feature available online. The only "benefit" to having an online account is the storage of your shipping address. Wow, welcome to 1996. After 10 days, I had not received an e-mail confirmation of the shipment of my order, so I contacted Overton's via e-mail. The customer service response was, "Thank you for your recent email. I will be happy to help. I apologize, for any inconvenience this may have caused you. Your order ships directly from the vendor in 7-10 business days. I show your order is within the lead time to ship from the vendor. You will receive an email confirmation when your order ships out which will contain tracking. Again, I apologize for any inconvenience this may have caused you."So, I waited until 12 business days had passed as I still had not received an e-mail that the jacket had shipped. The e-mail response to my inquiry was, "Thank you for your recent order. This email is to inform you that there was an issue with your order for item 209352. We are working on getting this corrected, but at this time your order has not processed. We apologize for any inconvenience. We will pass along any new information regarding your order as we have it. Again, we apologize for the trouble this has caused you. "So, it took them 0 days to charge my card, but 12 business days to realize there was an "issue" with my order. I will see how long this plays out, but would not recommend Overton's under their new corporate ownership to anyone. Camping World took them over in mid-2017 and before that, I received great service. Since Camping World now is re-opening the former Gander Mountain stores under the Gander Outdoors name, we can only hope that they improve their online service for that new store as well! "
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