"I ordered 12 plants from Park Seed, took awhile to receive them, they didn't even send me an email to let me know they had shipped. When I finally received my order I received 9 of the plants 2 which were completely water logged & dead, our of the other 7 only 3 look like they will survive. I sent an email about the issue & never heard anything back so after a week I called & spoke with customer service about the issue & she offered me a credit for the two dead plants to be used next year, I told her I didn't plan on ordering from them again & wanted to also cancel the back order on the other 3 plants. She then advised me it had already been canceled because they weren't available, again no email to let me know this, so I told her I wanted a credit back to my credit card for the dead plants, she said she would send thru a credit, but no surprise I haven't seen it yet. I wish I had seen these reviews before I bought, lesson learned."
Slow, Slow, Slow
"I have been ordering from Park Seed since the 80s, and my family members have been ordering from them even longer. We've always been happy with them.But lately they must have a bunch of really crappy employees working there, or they are VERY short staffed, because orders take FOREVER to ship, they never respond to customer service emails, they take days to respond on social media, they don't answer the phones.I have a couple of orders I placed on May 19th and May 26th that have shipped (minus one packet of seeds that was supposed to ship on June 1st and still hasn't as of the 4th), but the tracking numbers still say they are invalid on every single shipping company I checked, including UPS, DHL, USPS, FedEx, and a few other smaller companies. This is absolutely unacceptable given the planting window for what I ordered is rapidly closing. It's been 16 days since I placed my first of these two orders, and I still don't even have a valid tracking number!And of course their website is completely devoid of any notice that they are experiencing shipping delays and horrible delays in responding to customer service requests, so people are still ordering, completely oblivious to these unacceptable delays.This is so heartbreaking, as I ordered the seeds for my very first garden back in the 80s from them when I was only a tween, and I've always ordered from them whenever I've had a garden.They've gone downhill terribly, and I don't expect them to be in business much longer if this continues. They're alienating their loyal customers very quickly."
"Have been on hold now for 45 minutes with Park Seed Company trying to get an answer to a question about an order. No one answers the phone. I would not do business with this company again. Even if they are busy I think 45 minutes on the phone with a seed company is much too long to wait."
ORDER RECEIVED IN HORRIBLE CONDITION
"I placed a large order of multiple fruits and melons and berries. The MAJORITY of the plants arrived in horrible condition. I will learn from my lesson, and never order from you again. I have too many half dead plants to ship them back to you, so I will just eat the expense, and learn a valuable lesson. I am very disappointed.....I was so excited to receive my multiple melon / fruit plants......hopefully they are not totally dead and I will be able to resurrect these dead and dying twigs. And I only received part of my order......hopefully, the rest of the order will arrive in MUCH better condition than these half dead plants....just very disappointed."
"DO NOT ORDER FROM THIS COMPANYOver a month ago I placed 2 orders with Park Seeds, totaling nearly $100. I have NEVER received my order, nor has it even been shipped. After numerous attempts to contact Park Seeds via email and telephone, I finally spoke to a live person....after 90 minutes on hold. She told me (very rudely) that 1. Although my order and payment had been received , it had not been shipped and they had no idea when it would be 2. No, I could not cancel the order 3. No, my money would not be refunded 4. (In effect) I could go jump in the lake.This constitutes fraud, and internet fraud at that. They have my money and I have nothing. Sounds like stealing to me!!UNLESS YOU LIKE TO THROW YOUR MONEY AWAY, STEER CLEAR OF THESE CROOKS!"
Customer Service is non-existant
"I purchased something from them 2 weeks ago and have tried contacting them SEVERAL times via email and FB to start a refund. The product did NOT look like it did online and seemed very cheap. The only response I have received is "we are busy". HORRIBLE customer service and I will NEVER order from them again!"
worst customer service ever
"I placed an order on March 27. On March 30, I called to ask if it had been shipped. The reply: they had a question about my address. (my address was correct). So even tho Park had my email and my phone, instead of calling me, they let my order sit for FOUR days, and it would still be sitting if I hadn't called. The person I spoke to assured me it would be shipped Monday April 2, and that I would get an email confirming that. I did NOT get an email. Monday I called and asked to speak to a customer service supervisor, was told he or she was busy and would call me back. Never called back. Friday I got an email saying "Thank you for ordering from Park Seed", which sounds very much like Park Seed messed up again. It said nothing about being shipped. No reply to my email. Next action is to contact Better Business Bureau. I have already started contacting every gardening forum I am on. Warning people about the company with the WORST CUSTOMER SERVICE in the business. "
Need a little more quality control on your seeds.
"Need a little more quality control on your seeds. Some time last fall I ordered some tomato seeds from your company. I can’t find my order number on your web site as it apparently does not keep a customers orders, as it should, and I must have misplaced mine. Anyway I ordered, received and planted two of your Red Robin Tomato Seeds, Lot # 05346. These two tomato plants that the seeds came out of the same package “ARE NOT THE SAME TYPE OF TOMATOES.” They also have a complete different taste. I expect a better accountability from a company as yours, that have I have used for years but no more."
Terrible customer service.
"We ordered $100 in seeds for our farm in Thailand. After the initial order acknowledgment, we heard nothing from Park Seed. I called after two weeks and was given conflicting information by two different reps on two different conversations. Now we won't have seeds for our farm. Please don't support this company."
"After ordering over $200 of seed and spending weeks and weeks of work trying to get germination I had about a 25% success and many of the seeds turned out to be other variations than what I ordered. I will never order from Park Seed again."
What seed is it?
"Ordered several vegetable seeds. Many did not germinate, did not get the plant I ordered....Roma ended up something unidentifiable. Daughter had same experience with germination and what came out. "
Lousy customer service
" Seemed like they were a good company until there was a problem with my delivery. Reps had been trained well to stonewall customers. Order was supposedly shipped May 23,2017. Gave me a tracking # for USPS which read "status not available". Called on May 31 and was told package was in the Columbus, Oh. post office and was told to call back if not received by June 2. I was told that it was shipped via FedEx and I wouldn't receive my order until June 7. The fellow said that it had a FedEx shipping number "but we don't use FedEx". Was it shipped May 23 or not (email clearly stated it was shipped on the 23rd. asked to talk with a supervisor but was told they were on the phone and was told I would DEFINITELY be called back. That was over 5 hours ago. I don't expect any call or any product delivery. Mark A Hamelberg"
No Integrity at Park Seed Company
"I just had an extremely negative experience with Park Seed, and I’d like to make others aware of this, as well as other reviewers’ experiences with them. I found consumer ratings for Park Seed on four websites, with the results summarized below. My rating is NEGATIVE, or 1 star. I’ve come across bad companies before, but Park Seed is the worst of the worst! I won’t deal with them again. “Fool me once, shame on you; fool me twice, shame on me.” The details of my situation are described below.http://www.resellerratings.com/store/Park_Seed_Company Rating 1.0 / 10 (25 reviews)http://davesgarden.com/products/gwd/c/3/#b Rating 425 positives, 107 neutrals, 421 negativeshttps://www.yelp.com/biz/park-seed-greenwood Rating 1.5 / 5.0 stars (31 reviews)https://www.sitejabber.com/reviews/www.parkseed.com Rating 1 / 5 stars (13 reviews)I bought seed packets of 10 different vegetables. Thankfully, 8 did well. But one packet of peppers took 3 weeks to germinate, never grew more than 1” tall, and never developed true leaves, after 7 weeks! And with one packet of 10 watermelon seeds, only 2 of the 6 seeds I planted germinated (33%, which would increase to only 60% if the 4 unplanted seeds were viable).I called Park Seed and spoke to Robin. She told me that Park Seed wouldn’t do ANYTHING about the watermelon seeds “because they only guarantee 80% germination.” I responded that the germination was at best only 60%, but she had nothing further to say. She said nothing about the dwarfed and useless pepper plants. I asked to speak to a supervisor. Robin took my phone number and told me that one would call me back, but she wouldn’t say when. I doubt anyone will ever call back.The Park Seed guarantee, on their website, says nothing about 80% germination; it simply states “We guarantee all Park Seed products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.” Evidently not! To avoid disappointment, DO NOT BUY FROM PARK SEED!"
"No matter what kind of seed you order, they send shallots! Do not order fromthem"
Won't use Park Seed again!
"My order came without the inner tray for the BioDome. Customer service was very uncaring and to return the order (because of obvious bad customer service) I was told I would have to pay shipping and 25% restocking fee! I've never experienced customer service like this with the companies I usually use. I could not receive a shipping refund or the discounted price that took place shortly after my order for my inconvenience. No apologies for inconvenience. Won't use them again."
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