"Not sure what is going on with some of these negative reviews. I've made 3 orders this year and all three have been fine. One took slightly longer than I had wanted but I still rec the items and at prices that are the best I could find. I'll continue to be a loyal customer provided they keep treating me right "
"Ordered my parts, received them fairly quickly and they are correct. Can't ask for more. "
"Overall pleasurable experience. Had to call to get my tracking info but other than that it was good. They had the best price on the Barons cable kit I could find and shipping to Canada was reasonable unlike many place. We'll surely be back again and soon, the riding season is short here. "
"Ordered J&M Speakers and received them in 3 days. They sound amazing. Could not be happier! Thank you! "
Horrible Customer Service
"Called and emailed that I cancelled order on June 22nd at 10:00 am was told refund would be in later that day, called again on Monday June 25th was told will be back in my account by end of day or first thing the next morning. Have left numerous messages and emails for Terry the owner and have not received any replies back, employees I have talked to there said Terry is the only one who can reverse the payment and he has not made any effort to resolve the situation. Have email him everyday and called him 3-4 times a day and no response. Today is now Thursday June 28th and my refund is nowhere to be found. I have spent upwards of $ 15,000 with this company over the past 8 years and referred over 100 friends and family to them, why can I not get a response."
Avoid these Clowns
"The worst experience I had ever had. Save your time and money go somewhere else. You've been warned."
AVOID AT ALL COSTS
"I have never dealt with such an unorganized company in my life. I have tried to contact them about my order, that I ordered an entire month ago, by phone 7 times during business hours which they only answered two of those and by email twice which they haven’t answered either. I was told my order would be here 3 weeks ago. I’ve been asking for a refund and they ignore my calls and emails. AVOID BUYING FROM THIS COMPANY AT ALL COSTS. I am in shock at how terribly ran this business is. The people who have written good reviews on here must be family/friends that they needed help from. I will be filing a credit dispute."
DO NOT BUY FROM PHAT PERFORMANCE
"Wish I would have seen these bad reviews prior to ordering, having the same bad experience! Ordered parts, credit card was charged, no shipment has occurred almost 1 month later. They even state they won't charge until product ships! They do not respond to polite inquiries. Stay away from this company no matter how good the deal seems, a couple of bucks isn't worth the hassle if you ever actually want to receive your order!"
"I ordered a motorcycle fender on April 4, 2018 I didn’t receive it until May 7th. Every time I called they kept telling me I should have my vendor in a few days. I’ve contacted them about five times throughout the month. They kept telling me they would give me a tracking number by email and never did. I would not recommend this company to anybody. They are totally unprofessional."
Terrible. Avoid at all costs.
"Worst online ordering experience I’ve ever had. Ordered a full kraftech hardtail frame from them two years ago because they promised the best delivery time and shipping cost. A month after ordering, I get an email saying they need another $350 in shipping - in addition to the $196 id already spent. Took almost a full YEAR after that to get my frame, and now (two years and three months later) I still don’t even have the MSO for it. I spent $2,300 here and all I have to show for it is a fancy piece of metal I can’t do anything with. "
"I ordered online over the weekend. A little problem at first. After I called and talked with them, my order got shipped a week later. Found out the part was coming into their store on Monday, and the parts were at my house by Friday. They had the "hard to find" side covers for my 2015 Kawasaki Vulcan Classic 900 LT. Already setting up items for my next purchase. Most of their prices are better then elsewhere. Once we got on same page, transaction went smoothly. Thank you."
Phat **** ****
"Long story short. I ordered a seat for my Harley 2/16/18 in plenty of time to receive it by my ride date 4/20/18. It is now 7 to 8 weeks later and no seat. I called them 4/5/18 and they said a manager will look into my order and call me back. Ummm crickets. Have called them today and emailed friday and today, ummmm more crickets. I called the seat manufacture they never got my order from Phat ****. However they took my order and promise seat delivered to Utah they 18 of April so I can still go on my ride 4/20/18Don't waste your time with these AssHats"
Buyer be extremely cautious
"Well, in a nut shell, the rest of the reviews are right just like my experience. They claim to have to item in stock, but dont. They wouldnt return calls or emails. Couldnt get a refund so I had to file a dispute with paypal in order to receive my refund. DO NOT DO BUSINESS WITH THESE PEOPLE UNDER ANY CIRCUMSTANCES. YOU WONT GET YOUR PRODUCT AND JUST LOSE AND HAVE TO FIGHT TO GET YOUR MONEY BACK. STAY AWAY. Much better companies to work with out there. Hope this helps the next person."
They are RUDE and un professional
"Ordered part and they took my money off my debit card immediately. Said it would ship in 5-7 days...15 days later no part...they blamed supplier ...requested refund...they say it takes 5-7 days for refund...WTF then had the gall to try and blame it on My bank.Still don't have my money or my part.Gunna dispute the charge with Visa next and call BBB if I don't get my money tomorrow."
"in a word, horrible. I would rate no stars if it were an option. Placed an order on Jan 30, 2018 for a set of cables that had a two ~ three week ship time and a Bluetooth communications system that listed as ships next day. Money taken from my account on January 30th, and I assumed at least the Sena unit would ship... Two weeks later, still nothing. Was told it should go out next week, next week it was 'tomorrow'... Over a month and still nothing but lies and false promises. I guess its time to file a claim through PayPal for non shipment. I simply cannot recommend dealing with Phat Performance Parts. "
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