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"I ordered birthday flowers to my daughter worth $53 and unluckily they did not deliver and I want to refund my money but until now no reply from them this is not trusted company . Don't hire their services it's not worth it. It's fake"
DO NOT USE
"I ordered a wreath for the funeral of my wife's grandmother that cost $85. What was delivered was a small vase of flowers with a card that read "Merry Christmas" and the invoice total of $33. This company offered a $20 refund and stated that " they felt they did the best that they could in the location delivered to and in the budget allotted". I ordered a specific item at a set cost as advertised on their web site and it was not delivered, clear case of false advertising. This along with their ignoring their stated promise of :" Satisfaction Guarantee On time delivery No Hidden Costs Refund or replace, if not satisfied"clearly makes this a company best avoided at all cost. "
Delivered flowers and cake for this company and never got paid for it!
"We have delivered flowers and cakes for this company and never ever got paid!Untrustfull and greedy people behind this company."
"I got charged three times... Never got the refund from them despite several emails from customer services that the refund payment had been issued... just avoid this website.... it is a big fraud... Customer service is useless... they just play around to waste your time... Very annoying.."
"They are scam. Dont even respond. They steal money and never deliver anything. Now i am just waiting for my money and i cant contact anyone. Terrible terrible service.please dont buy people from here"
"Do not use this website,company or whatever they are.JUST STAY AWAY.They told me at 4 o'clock ,PM,that the delivery will be made until 7 pm and when I called them just before 7 o'clock they were already sorry but the delivery will be made in 48 hours.Speechless.It was my daughter birthday overseas.I never imagined something like this.I placed the order 2 days in advance."
"SCAM! BEWARE! I ordered flowers online June 30. On July 1 was told they were not available and asked to switch. I said no ( substitute wasn't even close to what was ordered) and asked to cancel order per their website representation "Refund or replace, if not satisfied". Followed up July 2 and was told in an on-line chat that order had been cancelled and refund issued. In fact they charged me on July 4 (credit card payment to "Gifting Inc - Pickup Flo, Wilmington DE") and haven't issued a refund. Followed up July 18 (telephone call with 415-315-9697 which is CA not DE) and was told there were "technical issues with payment gateway". Have since researched and found that this company may be scamming lots of people. See the reviews on trustpilot, sitejabber and complaintsboard. (I can't post the links on this site)."
Crappy service and crappy delivery
"Flower were eventually delivered, but a really bad experience overall.The first issue was paying for the bouqet that I ordered. There was an error message popping up every time I paid, only to find out that my payment had gone through THRICE. I contacted the customer service immediately, though didn't find them much helpful. About a week afterwards I was e-mailed by a company official saying that a refund is on its way. I only received ONE refund out of TWO. On top of that, the bouqet I ordered was to be delivered on Valentine's Day. I received a confirmation that the order has been placed and that the bouqet had been delivered. However it was not delivered until exactly a week after Valentine's. A big disappointment for me, and a ruining of a Valentine's surprise. "
"This company is a scam. They lie and give a lot of excuse. You will never get flowers you ordered and refund as well. Do not order flowers from them."
"I ordered 2 items to be delivered on 13th May for Mother's Day. On 14th May, my mum did not receive anything at all, so I attempted to contact them using live chat but there were no response at all. On 15th May, I tried the live chat again, this time, I was told that 1 of the orders was cancelled as the supplier could not deliver to the location & the other order was out for delivery. End of the day, I checked with my mum & she did not receive it still. So, I contacted via livechat again & now the customer service told me both orders were cancelled! So, I asked about the refund & the customer service couldn't tell me when will the refund be made & they will email me. I don't think I'm going to receive any email based on the horrible experience! I'd need to seek my credit card company for help. "
Fraud - do not use!!!
"I successfully placed an international order and received email confirmation, thanking me for my purchase and payment. Two days later, I received an email stating there is an additional fee of $10 USD for processing. After contacting customer service, and discussing their satisfaction guaranteed advertisement on their website - no hidden costs, on time delivery, refund or replace if not satisfied, I was told that my order would be cancelled. They claimed that the company delivering the item was at fault. This would have been the 3rd time using their services and this never happened prior. I would now have to pay extra because if I order now, the bulk of deliveries for Mother's day will naturally incur additional charges. "No hidden costs" and no laughing matter. Shame on you..."
Worst flower company ever !! They not deliver !! No refund of money !! All Fraud!!!
"Worst flower company ever !!They not deliver !!No refund of money !!All Fraud!!!Stay away to make any order with Pickupflowers. !!!!All Scam !!"
Scam and fraud service.
"Did an order there, flowers were never delivered, started chargeback procedure. Waste of time, money and good mood. Avoid them!"
Do not order here!
"I ordered on Feb 8, got confirmation on the same day. Delivery supposed to be last Feb 14 but DID NOT ARRIVED. Live chat is useless, takes too long to respond and never gives straight answer. Said to email their customer service but no one is replying. This is clearly a SCAM."
"I ordered on February 9 and received a confirmation on February 10 that my flowers would be delivered on February 14. On February 11th they stated that they could only deliver 6 roses instead of 18 due to high prices. I told them I didn't care how much they had to pay, I expected them to deliver the agreed upon product. They didn't deliver anything. I plan on calling my credit card company and reversing the charge."