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Horrible customer service, defective products
"Don't buy any q-see products and expect any reasonable service. Our dvr was defective out of the box. The fan runs so loud we can't even sit in the same room. After an unacceptable amount of time on the phone and multiple supervisors they still refused to send me a new one until I sent the original back. We have 10 cameras connected to this and paid a lot of money to have it installed. Yet this company wants me to render my cameras useless while I ship the dvr back and wait for a replacement. Asking them to send the new one with a postage paid label is not an unreasonable request. Now I'm stuck with a piece of junk and in a position of having nothing to record if I send this back and wait for a replacement. "
Same story as everybody else ....
"Support is a waste of time. As a business we don't have time to email a dozen times to get a fix. Speaking to a tech is no better.If you depend on your security system, go with ANYBODY else. If you have an issue your equipment you need fast turnaround and this isn't it"
WHAT A WASTE OF TIME THIS COMPANY IS GOING DOWN HILL FAST
"WOW WHAT TERRIBLE CUSTOMER SERVICE DO NOT BUY. I HAVE BEEN PURCHASING Q-SEE PRODUCTS FOR 10 YEARS FORM COSTCO. THEY ALWAYS SEEM TO HAVE A DECENT PRODUCT FOR A FARE PRICE. HAD TOP NOTCH CUSTOMER SERVICE UNTIL LATELY I UPDATE TO THE NVR SYSTEM PURCHASED 2- 32 CAM AND 16 CAM, AND HAD CAMERA ISSUE 4 BAD CAMS THEY REPLACE THE 1ST. CAM ASAP BUT THESE 3 CAMS STILL WAITING ON REPLACEMENT. I CAN'T TALK WITH CORPORATE SAME STORY FROM SUPPORT "RMA WILL TAKE 72 HRS. RMA WILL TAKE 48 HRS., 24 HRS. ECT. ECT." CALLING THEM TAKES UP TAKE ALL MY DAY AND WHEN YOU HAVE 32 CAMERA'S INSTALLED IT'S NOT THAT EASY TO JUST TAKE IT DOWN AND RETURN THE WHOLE SYSTEM. I HOPE SOMEONE READS THIS AND FINDS A FIX BECAUSE EVEN THE LARGEST COMPANIES CAN FAIL AND I FEEL THEY ARE ON THIS PATH. NEVER LOOSE SIGHT OF THOSE WHO BUY OR USE YOUR SERVICES. TOTAL NUMBER OF Q-SEE SYSTEMS PURCHASED IN 10 YRS. IN 15 THAT'S 1.5 A YEAR NOT SURE HOW MANY MY FRIEND PURCHASED. I JUST BOUGHT A DIFFERENT SYSTEM CALLED EZVIZ I REALLY ENJOYED INSTALLING AND WORKING WITH SUPPORT THEY WERE GREAT HAD 1 BAD CAMERA (NOT THE CAM BUT THE BRACKET ) THEY SENT ASAP NO QUESTIONS NOTHING JUST SENT CAMERA WITH RETURN LABEL FOR BAD ONE. LOOKS LIKE I MAY HAVE A REPLACEMENT FOR Q-SEE. VERY UNSATISFIED WITH Q-SEE CUSTOMER SERVICE."
"Purchased a 8 camera system and over a 2 year period 4 cameras stopped working. This company is ridiculous when it comes to support. They put me through 4 days of phone calls and emails just to tell me it was out of warranty. They could have told me that in the first five minutes in day one. The tech told me to go to their website and check the warranty by putting in the date and no matter what you out in it came back as having a two year warranty but they don't honor this. Do yourself a favor and don't buy qsee cameras get something that lasts and has good support like Lorex."
"Bad company sent me a defective camera and it took over a month to get a responce from them about a replacement!!! I had to report them to the state consumer affairs to get them to do anything stay away from this company if at all possible!!!!! I would rather pay 10x more than buy from them again!!!!!!"
"We ordered a system that included 16 cameras and a DVR. Two out of 16 camera stopped working after 2 weeks and the DVR had intermittent problem with recording. In dealing with Q-see tech support we realized how horrible the company was: they had a team of most incompetent individuals answering the phone. If they didn't mislead us in diagnosing the problem, they gave us the wrong web links to look up FAQ. Beside long waits on the phone, we got nothing solved with the online option. Q-see got us to sign up "customer profile", where all problems would be kept track by "incident numbers". But all those incidents were listed "solved" after 24 hours when none was actually resolved! When we finally got to speak with a supervisor, she claimed they "never got the response" from us. It looks to us, Q-see just wanted to collect personal information from us for purposes not related to providing support to customers. So, this in itself should raise serious questions. So, to sum it up, Q-see's products are just as inferior, terrible, and low-quality as their customer service. Please don't repeat our mistake in doing business with Q-see. We ended return the whole system back to Costco, which is the only positive shopping experience we had in this particular case. "
"The product itself will work fine, but the tech support to get it up and running absolutely sucks and makes the product WORTHLESS> The worse $1000.00 I ever spent !!!!!!!"
"BEWARE OF THESE PEOPLE. THEY ARE THE WORST PEOPLE TO DEAL WITH ESPECIALLY IF YOU HAVE TO RETURN A PRODUCT. I PURCHASED A BUNDLE CAMERA AND WHEN ITEM WAS RECEIVED, IT SEEMED PREVIOUSLY USED. ALSO, ITEM DID NOT MATCH ACCORDING TO WHAT THEY SPECIFIED ON WEBSITE. THEY DID NOT SEND ITEMS ADVERTISED IN THE BUNDLED AS WELL. LIKE CABLES FOR INSTANCE. THIS IS SERIOUS. THIS PEOPLE ARE BAD. DO NOT BUY FROM THEM. AS OF THE TIME I AM WRITING THIS REVIEW, IT'S BEEN TWO WEEKS SINCE THEY RECEIVED THE RETURNED PRODUCT AND I AM GOING TO FILL A COMPLAIN CHARGE WITH MY CREDIT CARD COMPANY. THIS IS MY FIRST BAD REVIEW EVER ON THE WEB AND I AM GOING TO KEEP SEARCHING FOR SITES WHERE I CAN POST MORE NEGATIVE REVIEWS ON THESE PEOPLE."
"After buying a power supply that was supposed to fix my unit (it didn't), I finally got a RMA, shipped it at my cost. After 13 days and numerous inquiries, they finally said they rec'd it. Note that I shipped it from just 20 miles away. Day 24 since shipping, much past their promised delivery date, numerous emails and VM's have gone unanswered. They only communicate through email too, especially regarding RMAs. I'm sure sales is a different story.Luckily for me I can just drive down there to handle things once I'm fed up (imminent) but for others, I'd definitely beware. Horrible customer service, cheap product.. Avoid Q-See and DPSI at all costs."
"Bought q-see QSDT16PCRP which was advertised as brand new and un-opened. Q-see shipped a defective open box item. Took many calls before they send RMA label. I am still waiting for them to ship me a replacement. Seems they have a habit of shipping refurbished items as brand new. Poor customer service."
"I purchased several Q-See items through a dealer. 5 of the items were the same model cameras. They were listed on their web site as new products. 2 cameras were installed but were taken down after 1 week. We could never get them to work, focus and zoom problems. We hooked up the other 3 cameras in a workshop and found identical problems plus others. Here is were the problems begin: calling Q-See never got a return call. Was on hold for 30+ minutes twice. Left a half dozen messages with no call back. E-mails went un-answered until I filled out several complaint forms online that were supposed to go to managers. I received several CC e-mails showing individuals asking each other to help me. Finally one told me to work with another co-worker. That individual has yet to get back with me. A different person sent me an e-mail asking to show proof of purchase so they could be returned and repaired. I replied back saying I didn't buy repaired cameras but new. Since they have been discontinued I would consider a different model. Guess what? I haven't heard from her either.It has been a month now and no help. I contacted my dealer, he told me that the cameras I bought have been discontinued because of problems. My friends, do not buy from this company. There are plenty of other cctv suppliers out there who have better records. My next stop is the BBB, State attorney general, and a Seattle news station (KING5) that helps people. This makes 3 bad reviews. You have been warned. "
"I had exact same problem with these guys"
"Bunch of crooks. Sent me a faulty item which i returned (recorded del. 6 weeks ago) but they won't give a refund, just excuses and lies. Reported to Trading Standards to chase up refund."