They are a huge joke! Overcharged!
"I was overcharged by $300 over confirmed price. Trying to make contact with them is a big joke. I tried calling, emailing, and chat but they are non responsive. Also, the property I rented said nothing about having to go up 4 flights of stairs, no elevator. My husband has a bad knee and we are both seniors. We rented 214 Lei Lani on Orange Beach, totally overpriced for what we got. No working internet and very few TV channels. Overall, I would say STAY AWAY FROM RED AWNING PROPERTIES!"
"I booked a condo through expedia that was then redawning. I will never do it again. Even though I booked 6 months ahead and received confirmation emails, including 48 hours before my trip. When I called to inquire about check-in instructions I was informed that the property was no longer available (and had not been available for several months) but I had never been informed. In fact, I receive regular emails from redawning and expedia about my upcoming stay. So, less than 2 days before we were spending a week in Anaheim for a dance competition -- we had no where to stay. "
RedAwning is the Worst
"This company is the worst. Avoid doing business with them. We booked a rental property in Kauai with them back in February for August travel dates. Unfortunately, I had to cancel the trip and asked for a refund. They did not notify us of the non-refundable deposit policy until two days AFTER they charged my credit card for the deposit. Even after I filed a block merchant request with my credit card company, they STILL managed to charge me for the second half of the fees a week after I canceled the rental. Unbelievable! So now I am out the FULL AMOUNT of the rental costs. In the process of disputing both charges - what a horrible experience. I would give then no stars if I could."
"When we arrived at 3:30 PM the cabin had not been cleaned. We had to call to get that done. My husband sat on the love seat to find that the springs were broken. We called about that. We tried to watch tv in the bedrooms that night only to find out they are not cable equipped. I don't know of anyone that carries dvd's with them on vacation. That's all you can watch in the bedrooms. The "large" game room had a pool table and radio. The shower door in downstairs bathroom kept coming off track. Not a pleasurable experience. Will not use red awning again and will inform all my friends."
DONT DO BUSINESS WITH THEM
"this company is run by people that take their time to call you back or text. Usually about two hours for anything. They text erroneous information. Charged me for a room that was double-booked. I am not into staying at a vacation rental with another family there. Just saying. They charged 337.00 cleaning fee that I was totally not aware of. I have a long road ahead of me to get vindicated on this terrible and criminal transaction "
F*** THIS PLACE
"SCAM SCAM SCAM SCAM SCAM SCAM!!!!!!!!!!!"
Took my money
"I made reservations through these ppl, they're not legitimate I called the number that was on my paperwork it took them forever to answer my call I wanted to change my reservation dates I was told that the property manger was very strict and he wasn't going to allow it. I can't get my money back, I called the hotel i supposedly had reservations and the nice young lady checked every way she knew how to see if I had reservations, to her checking I had no reservations there. Please ppl go straight to the hotel and make your reservations DO NOT GO THROUGH RED AWNING THEY ARE SCAMMERS."
"We booked this property through HomeAway.com and it wasn’t until we were at checkout that we found out RedAwning ended up being the ones who listed the property. We had booked directly through HomeAway before so to see another company take hold so suddenly was a bit jarring but regardless we still booked the property we wanted and were satisfied. That is until yesterday when RedAwning decided to email me and say that our reservation was cancelled due to the property we had booked being sold to someone who no longer wanted to rent out the house. This was never indicated to us when making the reservation and has now left us scrambling to find a new place to stay. At least they refunded every dollar of what we paid originally. What’s even worse is that they didn’t even offer to help us make new accommodations. They simply refunded the money and went silent. This company is a disgrace and I highly recommend you avoid them at all costs!! "
Rented a Condo in Nashville, TN. After checking in we found ants in the kitchen. Ants were crawling on the counters. There were ant traps o
"Horrible Horrible and Horrible..."
Company Is a scam!!
"I have spent so much time money and energy fighting this dishonest company that I can't spend time right now with the details. I will later. But I wanted potential renters to know that if you see their name affiliated with any rental RUN!"
Confirmed Reservation cancelled
"RedAwning confirmed on Jan. 16 our reservation for four nights at 624 Goodrich Ave. Townhouse, Sarasota, FL, and charged my credit card $948.20. At the time I booked, I informed RedAwning we would have a dog with us. On Jan. 25, I was informed the pet fee was $150. I complained that the fee, on top of a $130 cleaning fee, was high and that it did not reflect well on the owner or RedAwning that I was told of the pet fee the day after cost-free reservation cancellations expired. I agreed, though, to pay the pet fee. On Feb. 19, I was informed our reservation was cancelled because of “overbooked.” This was over a month after my reservation had been confirmed and only 15 days before our arrival in Sarasota. I had to scramble to find unsatisfactory and expensive accommodations, and we were not able to bring the dog."
HORRIBLE CUSTOMER SERVICE
"I wish I could give RedAwning no stars. I booked a condo for 6 of us over a month before a birthday vacation to Disney. Two weeks before the trip, I get an email saying that the condo is not available (Mind you, they've already charged me) and offer me 3 other properties. I am dismayed because the properties offered are not as nice as the one I had paid for, but I pick one and email back my choice. Two days pass and no one confirms my change, so I start to worry. I call in and sure enough, that one has been booked too now. While Im on the phone I'm scanning other sites for similar places to stay at the same price and there's nothing available. I am panicking. The lady offers me another condo on the phone. I look it up and while, again, I don't particularly like it, it's a place to stay, so I agree. She signs me up for it and I get a confirmation email. Two days pass and I get a cancellation email from RedAwning, but the name of the place cancelled is the first one, so I while I find it strange, I assume that means I'm still reserved for the third one I had picked. The next day I get an email stating I'm receiving a refund, and of course there I really worried because why would I be issued a refund if I'm still reserved for a property?I go on their live chat, because at this point I want to be able to talk live to someone but still have proof. Sure enough, my third reservation has also been cancelled and I had not even been alerted. Here I am 5 days away from a birthday vacation to Disney with no place to stay. She assured me I'd get my refund in 3 to 5 days, but even if I get my money back, I now have no money to rent another place and if I did there's nothing available anywhere because it's 5 days before a long weekend.They insisted they had no place else to offer me, and while they had nothing in my price range, they definitely had other places. You'd think after canceling on me THREE TIMES, they'd just offer my a place to stay even if it meant having to eat up some costs, but no. Screw the customer over. STAY AWAY FROM RED AWNING. Look at the reviews!! I wish I had!"
"They are a scam, dishonest, no idea what they are doing. these are not there listings. Terrible all around. Many other ways of booking properties. Know what you are getting first! "
Horrible Customer Service
" 775 530-1577I have been attempting to get a refund for Valley Isle Resort #901 from November 25-Dec 2 – we never stayed one night as the unit was unsafe – the master slider to the balcony was broken and would not lock causing a loud whistling noise along with a foul odor and not the location that Hotels.com indicated on their website which I booked through. Hoping for your help – I do not intend to pay for an unsafe room we never even spent one night in.Confirmation #8062199006297 - hotels.com vended to RedAwninglarryshirlee@sbcglobal.net"
"False advertisement! They advertised that there was an indoor heated pool on location, needless to say it was almost a mile away at a recreation area that you had to be a member of to swim! I left a message for someone to call me back and no one called, I sent two emails and asked them to please respond, still no response! I will never use them again! I do not recommend to anyone!"
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