I would give them a zero if I could
"Room cancelled when I arrived at the hotel, even though I had paid this company in full plus an outlandish fee.Given a smaller room for first night and company refuses to reimburse me anything."
Worst experience ever had in my life! Still trying to get my money back! I couldn’t give them a zero star! This is a complete scam!
"Worst experience! This is scam! They don’t show their cancellation policies after they take your credit cards number and take your money out of your bank account! Impossible to deal with! Rude people on the phone, literally this is a scam!"
"SCAM SCAM SCAM....the rate was not any better, they ARE NOT affiliated with the hotels and the full refund for cancellation does not include their fees! Never ever ever again would I use them!"
"Reservation Desk is the BIGGEST SCAM I have ever encountered in my life! An honest mistake cost me approximately $269 extra for my hotel. I had clicked on the link that was somehow on the hotel page that I had initially intended to stay. After my hotel stay and receiving the receipt from the hotel in which I stayed, for $467.16. I could not figure how the hotel only cost me $467 and yet this company had charged my credit card $736.22. After making several calls in regards to a hopeful refund of hard earned money, they so politely declined in stating that I had been given the appropriate information to make that informed decision to be charged the EXTRA $269 FEE. I apparently knowingly agreed to pay an INSANE price for an underqualified and uneducated employee to make a reservation that I could have made myself. I was not traveling to another country, I was not requiring assistance in finding extra ways to waste money, I WAS NOT LOOKING TO GET SCAMMED BY SOME GREEDY COMPANY WHO HAS NO MORELS OR ETHICAL COMPASS. I just wanted to take a day class for my job and spend a nice weekend in Portland Oregon. Instead Here I am, kicking myself because I didn’t understand the fine print. Irritated at MYSELF because a HORRIBLE company finds pleasure in taking someones hard earned money away from them. So mad I could cry because I spend days at work where the person is always right, where the costumer complaints get taken seriously, WHERE IT’S MY JOB TO ENSURE YOUR STAY IS AS PLEASANT AS CAN BE and yet here I am hung out to dry because of some LOW LIFE COMPANY called RESERVATION DESK.COM. Just to Make it Clear: ReservationDesk.COM is NOTHING but a FILHTY scam and unless you truly are looking for ways to throw your money away, please don’t call the wrong place. Also, when your hotel answers reservation desk, please ensure it isn’t affiliated with the SCUM OF THE EARTH which is ReservationDesk.comI hope this review is helpful for all those looking to save money "
They charged me 1/3 more than the hotel charged
"Got a receipt from the hotel and the difference was $37 more from ReservationDesk. What a con or better yet................a ripoff"
They dont give a damn about people money!
"I cancel my stay due to unexpected family circumstances and they keep say that the funds are release to my credit card company. They are giving me the run around since it been 18 business days later. They don't give a damn and this company should go out of business because they care scamming the hell out of people of their money by not giving refunds back. Do not go to their website and if yo are calling and here someone says reservationdesk.com, hang up your phone and call the hotel directly."
DO NOT BOOK THRU RESERVATIONDESK.com
"I thought I was contacting Days Inn directly. I made the reservation and was told I was paying right now for 1 night which was fine. When 2-3 days later received no confirmation email and that was because they didn’t have email correct. When they resent it it showed reservation was paid in full. They DID NOT have my approval to do that. They illegally charged my credit card. I cancelled reservation and was told they would refund full amount. That was 10 days ago. Money still wasn’t returned. When I called again apparently some idiot didn’t process the refund and now I have to wait another 3-10 days. Please be forwarned. "
Rip off artist.
"Recently called a Choice Hotel and was forwarded to reservations which i assumed was within the Choice system! It was a company called Reservation Desk. I was never told I was with a different company or that they charge a service fee plus charge you more than the actual rate at the hotel!! When I arrive at hotel, they said the credit card Reservation Desk had given them was denied. My personal. Credit card had already been charged for all 3 rooms so needless to say I was infuriated. After 30 minutes on the line with Reservation Desk, they finally gave the hotel a card that would work. Upon checking out I ask for room receipts and the hotel rate was about $70 cheaper for the 3 rooms than what I was charged by Reservation Desk. Not only do they charge a reservation fee but upcharge the price of the rooms. Not a bad scam!! I called the Reservation Desk upon my return home but got no satisfaction from a so called supervisor by the name of John Cabera. He said he would check it out and get back to me. I heard nothing so tried to call Mr. Cabera but they said they had no one there by that name. Do NOT do business with this very unreputable company. They are frauds!!! Have notified Choice that someone at their franchises are forwarding customers to this company. BEWARE when you are forwarded to reservations!"
"Thought I was in the hotel website but was in fact Reservation-Desk's spoofed hotel site!! I booked the rate option so that I would be able to make a change and I was NOT allowed to and had to pay for a night that I was not staying at the hotel. They refused to honor their stated change/cancellation policy that was on the web page (and my confirmation email) saying that was the fault of the hotel that they could not change it. NOT TRUE! Here is a link to an article that states exactly what kind of a company this is:https://www.huffingtonpost.com/christopher-elliott/youll-have-reservations-a_b_7432760.html"
The worst experience ever!
"Checked on a Holiday Inn Express hotel in Weatherford Texas for 12/13/17 and was quoted $115 per night. Did this on y cell phone as I was traveling and needed accommodations for that very night. I bought the room, and a fee of $29 was charged in addition to the taxes, giving me a total cost of $159 and change! This “fee” was not disclosed before I made the purchase, and I was shocked to see it. Totally non refundeable the instant I hit the purchase button. I complained at the hotel, but because it is a third party there was no recourse. The hotel mistakenly put a receipt under my door, and I was able to see what I SHOULD have paid had I gone directly to the hotel. This group pays lots of money so that their web site comes up first (or nearly so) on Google searches, uses actual hotel logos and looks legit. But NEVER use them. Fool me once, shame on you...."
**** YOU RESERVATION DESK!!!!!! !!!
"I HOPE YOU BURN IN SOME HELL WHERE YOU LEARN TO ACTUALLY SPEAK ENGLISH! You are all thieves and I hope you get a painful incurable disease, and suffer the rest of your miserable lives!"
Please do not use this business
"I received a link to Reservation Desk to book a hotel for a business trip. I was only presented with non-refundable rates and did not notice the very small print. I was not asked to confirm that the rate was non-refundable. In addition to over-charging for the room, they charged for wi-fi (free at the hotel). When I called within 2 minutes of booking, they said I should be more careful next time and that I could have booked a refundable rate. I asked Jill how to do that and she could not tell me how to find a refundable rate on their site. I travel for business 2-3 times a month and have never seen such deceptive practices."
Never. Ever. Use this web site.
"This is our second issue on a separate reservation. There is no allowance for making changes. You will have to talk to layers and laters of people to make any adjustments. I made reservations for the wrong city with the same name and it took 1 hour, 4 phone calls to get it straintened out. "
"Very clever disguised link that leads you to believe you are on the hotel website. I was in a hurry and got fooled. Had to cancel and discovered they do not use the cancellation rules of the hotel but their own shorter version plus the $12.95 reservation fee which is non-refundable.They did refund one night, still fighting over the first siteDo not use, go straight to the hotel website or a reputable site, Travelocity, Hotels.com etc."
Booked twice for one room
"Called to make a reservation. the agent then said. there was another room cheaper, did I want that one. sure, I said. She never cancelled the first one. I found out one was booked on Expedia and the other was priceline. Never, never. never deal with this on line company. I tried to immediately to reverse this with no satisfaction. I did agree to the cancellation policy ONCE, not twice. Finally after dealing with my credit card co. they kindly credited me. but this was not their fault . It was the error of the agent hired by these cut rate co. Call the hotel directly. "
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