"Placed my order online after speaking with a representative. Liked the fact that when the phone lines are busy you can choose a callback, which worked great. No need to hang on the line."
"Needed to order new remote for my Smart TV, one on-line chat and I got what I wanted. Thanks."
"Really easy to get my part"
Good! I just wish that it will say ETA
"Good! I just wish that it will say ETA"
easy to replace remote
"very easy to find new remote control that my dog chewed up. A little expensive thought"
"Wait time was redivulous on the phone then was cut off. Would never use phone order option again which is unfortunate since I needed a part number.Online response to question was answered in one day and order process was user friendly. So that was a good experience. "
"I was not expecting to chat online, but it was very convenient and fast. Great job!"
"I originally went on Samsung.com and had to have a customer Service Rep help me figure out I needed to go to the SamsungParts website, but just that took 20 minutes or more."
"I lost the screws that attach my TV to it's base, during a move. The agent found the screw ID and where to order it. Great on-line service."
"I couldn’t find the part I needed just sent a picture of the model number and broken part and they gave me the part number. "
quick and successful
"Nothing is more aggravating than scowling a website for 20 minutes to find an object. this was the quickest, simplest item to order. Thank you."
"A little hard to find the water filter for my model, so I just pull the current filter out to confirm I ordered the correct one. Now it will easy."
TV Stand (plate)
"Im glad I found the part that goes along with the stand. Somehow got lost in the house (probably ended up in trash). Thank you Samsung. Please lower the shipping rate :)"
"It would not take the whole model number of the TV and when I entered the first 5 digits , a list came up and my model number was not there So I took a model that was close "
"Could not pair Samsung Sound Bar to Samsung tv. Called for help. Agent was patient, helpful and eventually even "took over my tv" from his (her?) remote location. Alas, tv appears to have a defective bluetooth pairing module.Even though unsuccessful, process was quite reasonable, after I managed to convince the screening computer to connect me to a human."
Purchase of refrigerator plastic parts
"Once I finally reached a real person, she was very helpful and polite. My only issues were that the wait to get a person was way too long, and the price for a couple of pieces of plastic was exorbitant. "
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