• ADDRESS
    07006
  •  
  • BUSINESS HOURS
    Mon - Fri 9:00 AM ~ 8:30 PM EST
    GENERAL PHONE
    1-800-627-4368
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@samsungparts.com
    SUPPORT PHONE
    1-800-627-4368

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 6.29/10
Chance of future purchase: 7.13/10
Shipping & packaging: 6.67/10
Customer service: 7.48/10
Return/Replacement policy: 5/10
Click a star to Write a Review!
4/5
2018-04-24

"The parts don’t have enough picture."

Helpful Cool

5/5
2018-04-24

Great

"Found the parts I needed at a reasonable price."

Helpful Cool

1/5
2018-04-24

it wouldn't process the order I had to tried 8 times

"it wouldn't process the order I had to tried 8 times "

Helpful Cool

5/5
2018-04-23

Easy orderi

"Very easy to order parts online. "

Helpful Cool

1/5
2018-04-23

What Part Needed

"You can't tell which parts you need for your model #. There are more than one choice for many parts i.e, ice maker, evaporatorative cover etc. I want the one that goes with my model and serial number. Which one is it."

Helpful Cool

2/5
2018-04-23

"check out process was very difficult"

Helpful Cool

4/5
2018-04-23

"Hard to find the right part number for the screw I need"

Helpful Cool

3/5
2018-04-23

One connect mini aucks

"Samsung screwed up the firmware so I have to spend more just to replace what they designed poorly. At least I didn’t buy a fire phone"

Helpful Cool

2/5
2018-04-23

Website has terrible glitches

"The website had glitches making it so I had to refresh multiple times. "

Helpful Cool

5/5
2018-04-23

Quick

"Once I got to the parts site, it was easy to find the right part."

Helpful Cool

5/5
2018-04-23

Easy to Use!

"Once I found the site, it was very easy to use and quick."

Helpful Cool

5/5
2018-04-23

"I was so glad to get the referral to the site for ordering my part instead of having to wait on line."

Helpful Cool

5/5
2018-04-22

Easy

"Super easy to find the part! It took me longer to find the model number than the part. "

Helpful Cool

5/5
2018-04-22

Easy peasy, lemmon squeezy

"I put in the model number and BAM - there it was. A picture of the piece I needed. I clicked on that baby quicker than a puppy picks up a dropped drumstick. 30 seconds and I was out-a-there, parts ordered and DONE."

Helpful Cool

1/5
2018-04-22

set to fail

"why is it so hard to find the part numbers for the parts need for such a simple fix? I have to go to a third party site to find the right part numbers (ie the hardware diagrams and photos) to make sure I order the right parts..."

Helpful Cool

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