• ADDRESS
    07006
  •  
  • BUSINESS HOURS
    Mon - Fri 9:00 AM ~ 8:30 PM EST
    GENERAL PHONE
    1-800-627-4368
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@samsungparts.com
    SUPPORT PHONE
    1-800-627-4368

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2018-07-11

"Needed to order new remote for my Smart TV, one on-line chat and I got what I wanted. Thanks."

Helpful Cool

5/5
2018-07-11

Very efficient

"Really easy to get my part"

Helpful Cool

5/5
2018-07-11

Good! I just wish that it will say ETA

"Good! I just wish that it will say ETA"

Helpful Cool

5/5
2018-07-11

easy to replace remote

"very easy to find new remote control that my dog chewed up. A little expensive thought"

Helpful Cool

3/5
2018-07-11

"Wait time was redivulous on the phone then was cut off. Would never use phone order option again which is unfortunate since I needed a part number.

Online response to question was answered in one day and order process was user friendly. So that was a good experience.
"

Helpful Cool

5/5
2018-07-11

Great Service!

"I was not expecting to chat online, but it was very convenient and fast. Great job!"

Helpful Cool

3/5
2018-07-11

Confusing

"I originally went on Samsung.com and had to have a customer Service
Rep help me figure out I needed to go to the SamsungParts website, but just that took 20 minutes or more.
"

Helpful Cool

5/5
2018-07-11

Lost Screws

"I lost the screws that attach my TV to it's base, during a move. The agent found the screw ID and where to order it. Great on-line service."

Helpful Cool

5/5
2018-07-11

Customer service

"I couldn’t find the part I needed just sent a picture of the model number and broken part and they gave me the part number. "

Helpful Cool

5/5
2018-07-11

quick and successful

"Nothing is more aggravating than scowling a website for 20 minutes to find an object. this was the quickest, simplest item to order. Thank you."

Helpful Cool

4/5
2018-07-11

Part Pursuit

"A little hard to find the water filter for my model, so I just pull the current filter out to confirm I ordered the correct one. Now it will easy."

Helpful Cool

5/5
2018-07-10

TV Stand (plate)

"Im glad I found the part that goes along with the stand. Somehow got lost in the house (probably ended up in trash).
Thank you Samsung. Please lower the shipping rate :)
"

Helpful Cool

2/5
2018-07-10

not easy

"It would not take the whole model number of the TV and when I entered the first 5 digits , a list came up and my model number was not there So I took a model that was close "

Helpful Cool

5/5
2018-07-10

"Could not pair Samsung Sound Bar to Samsung tv. Called for help. Agent was patient, helpful and eventually even "took over my tv" from his (her?) remote location. Alas, tv appears to have a defective bluetooth pairing module.
Even though unsuccessful, process was quite reasonable, after I managed to convince the screening computer to connect me to a human.
"

Helpful Cool

5/5
2018-07-09

Purchase of refrigerator plastic parts

"Once I finally reached a real person, she was very helpful and polite. My only issues were that the wait to get a person was way too long, and the price for a couple of pieces of plastic was exorbitant. "

Helpful Cool

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