• ADDRESS
    V7P 3
  •  
  • BUSINESS HOURS
    Monday to Friday: 7am ” 6pm Pacific Time
    GENERAL PHONE
    1-888-702-6910
    FAX
    1-604-980-6269
  •  
  • SUPPORT EMAIL
    http://www.screencountry.com/index.php?section=con
    SUPPORT PHONE
    1-888-702-6910, please ha

Payment options

  • checkmark icon Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.75/10
Chance of future purchase: 7.50/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-09-22

Great product

"Once I knew what I needed, it was easy to order. Customer Service answered the questions I had over the phone in a succinct and friendly manner. It came the day the order predicted and was in good condition. Thankfully, they also included an installation video on their ordering page as well. So helpful! "

Helpful Cool

5/5
2018-07-30

Awesome!

"My screen came in the mail just a couple days after i ordered, the quality is great ! I’ll never pay geek squad or buy a warranty with Best Buy again lol i fixed my broken laptop screen for under $60. Can’t beat that ! "

Helpful (1) Cool

5/5
2018-06-27

Perfect Replacement!

"This screen replacement was exactly what I needed. The ordering process was fast, the shipping was fast, and the install was easy."

Helpful Cool

5/5
2018-06-17

I would use them again.

"Received the touch screen in good order quickly. Being in Canada, the shipping fee was quite reasonable. Screen worked like a charm."

Helpful Cool

5/5
2017-12-28

Great timing!

"I ordered the replacement screen and received it very quickly! The screen was exactly what I needed and ordered."

Helpful Cool

5/5
2017-09-22

Happy that ScreenCountry is here

"The screen came in exactly as expected and worked perfectly"

Helpful Cool

5/5
2017-08-16

Great Screen

"I just recently ordered a screen. It was in excellent condition, well packaged, and arrived very quickly.

"

Helpful Cool

5/5
2017-05-30

Nice

"I got two screens from Amazon and both of them arrived cracked as they shipped only through USPS

ScreenCountry gives the option of USPS or FedEx, and my screen didn't arrive cracked because I chose FedEx
"

Helpful Cool

5/5
2017-05-20

Fast & Furious

"Timely and excellent delivery, no problems at all. Purchased item was in excellent condition."

Helpful Cool

5/5
2017-04-26

All Perfect

"Compra rápida y entrega. Articulo de primera clase"

Helpful Cool

1/5
2017-04-14

Wrong screen, slow return.

"They sent the wrong screen. No problem, they have free returns and will cross ship. I pay for the difference for the correct screen but they don't process until the next day. Then they said the screen 5 day FedEx when I paid for 3 days and specifically asked for UPS because Fedex with sit an a shipment for days before delivering.


"compatible with Lenovo THINKPAD EDGE E540 20C6 SERIES"

-ScreenCountry.com

The screen wasn't compatible with my ThinkPad Edge E540 20C6 Series and their support will just blame the customer:

"We're paying for your return and outgoing shipping. Overall we have lost money dealing with you. We recommend that you make a proper selection on our site the first time, pictures are available on our site for you to compare your original item to the replacement. We will not be paying for your return and forward shipping for any further cases of wrong selection by the customer. Best regards, Ellis ScreenCountry.com"
"

Helpful Cool
No Avatar
screencountrycom from ScreenCountry has responded
Posted Apr-14-2017

“ScreenCountry.com guarantees a working replacement or your money back.

There are two categorically different options available for the customer's exact laptop.
All available options for any particular laptop model are listed and there are pictures, warnings and info tabs provided on our website for this exact reason.

The replacement was reshipped with UPS just as customer requested.

Original item sent is exactly what the customer has ordered from our website. It was delivered intact and on-time. Customer contacted support and claimed that a "wrong screen" was sent. Despite this being a customer error, support department issued a pre-paid return label for the customer to return the unneeded screen back and cross-shipped a proper replacement free of charge; customer only paid the difference between the cost of the needed item and the proper one.

Support dept. www.ScreenCountry.com/support/
On-line chat at www.ScreenCountry.com
Toll-free: 1-888-702-6910


5/5
2016-09-30

Real service

"It is unusual to find a company who will meet your demand provide your product and deliver it to you in a timely manner. I am satisfied with with the customer service as well, not a long wait time. "

Helpful Cool

5/5
2016-09-14

Great transaction

"The screen fit and works flawlessly. The installation video on your site made it simple to get the job done quickly and correctly . If not for you I would have dumped the laptop, The shipping was quicker that I thought it would be, Up and running again. Thanks to you team."

Helpful Cool

5/5
2016-09-01

Quick & Affordable

"Found site thru a youtube video on how to change out Lenovo screen and so I checked prices and they are great prices and so placed order. Received part within two days and was able to install on client's notebook and get them running in a timely manner. Will definitely be ordering from ScreenCountry in the future if my needs arise. Keep up the great work."

Helpful Cool

5/5
2016-08-02

FIRST CLASS SERVICE !

"I live in France, and ordered my laptop screen from ScreenCountry.
I admit I was a little worried about buying from so far away.
Amazing .... my item was delivered two days after placing my order!
Now that's what I call first class service. I would certainly recommend this company.
"

Helpful Cool

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