90 reviews
10.00 / 10
  • ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    M-F 6am to 6pm PST, Sat 9am to 3pm PST, Closed Sunday
    GENERAL PHONE
    (866) 333-8018
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    eservices@shipsmart.com
    SUPPORT PHONE
    (800) 554-5574

Payment options

  • checkmark icon Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 6.67/10
Chance of future purchase: 9.17/10
Shipping & packaging: 9.17/10
Customer service: 9.17/10
Return/Replacement policy: 9.17/10
Click a star to Write a Review!
5/5
2018-04-06

Safe and professional shipping company

"I have used ShipSmart for 3 separate shippings. All were family heirlooms, antique furniture. Each went to a different location across the country to relatives. I felt sure that the pieces would be taken care of during all stages of the shipping. The on-line customer service is great! The pick-up and delivery crews were very skillful in wrapping and unwrapping the shipping blankets they placed around each piece. I highly recommend this company if you have valuables to ship out of town and want to be sure your items arrive in great condition."

Helpful Cool

5/5
2018-03-23

Shipsmart is awesome

"I had a best move ever. Excellent service."

Helpful Cool

5/5
2018-02-03

Small move from California to Texas

"Shipsmart was Great from beginning to end. Customer service agents were very helpful and patient with me. Packing crew was top notch. They brought all the necessary supplies and kept me on track. Once my items shipped, customer service keeper me up to date. The best part was when my 2 pallets arrived in Texas not one thing was missing and there were no surprise charges. I would gladly recommend there services."

Helpful Cool

5/5
2018-02-02

Excellent!!

"I have used Ship Smart for two moves!!! One for my daughter Florida to Calif..then for me Colorado to Florida.. Both moves handled professionally and a great experience for us... The communication was good and the furniture on arrival had no issues..all received in excellent condition!!"

Helpful Cool

5/5
2018-02-02

Great service!

"I needed to move a few pieces of furniture from Pennsylvania to South Carolina. One was a curio cabinet, and I could not believe how well packaged it was! A wooden crate! And it arrived without any damage whatsoever! I was impressed with the professionalism of everyone involved and they did exactly what they said they would do, and when they said they would do it. Rare for a business these days."

Helpful Cool

5/5
2017-12-18

Amazing Customer Service for One-Bedroom Move

"Using ship smart was incredibly easy and stress free. Their customer service department kept me informed every step of the way, and were always available to answer any questions that arose for me. I highly recommend using their service for any move, small or large."

Helpful Cool

5/5
2017-09-21

Moving made easy

"ShipSmart provided excellent service when I had to ship an antique chair and other personal items, including china and a painting, from Nebraska to New Jersey. The quote was within $100 of the final cost and the customer service reps were very courteous and helpful."

Helpful Cool

5/5
2017-09-11

ShipSmart Saved Me!

"I was in a huge bind: I had booked a moving company that cancelled on me the day that they were suppose to show up. I was scrambling to find a company for my long distance move with literally ONE day notice.

ShipSmart to the rescue!! They were so helpful and offered support and assured me that I would be taken care of. Customer service/sales was fantastic. They walked me through the paperwork process and had my reservation confirmed within an hour. The movers arrived exactly on-time, were extremely friendly, and packed everything with extreme care.

Due to my last minute booking, ShipSmart did inform me that it may take up to 4 weeks for my furniture to me delivered across several states. I was a-okay with that as they saved me from being stranded with a house full of furniture that I couldn't move on my own. Once again, they exceeded my expectations - they called me within 10 days to tell me my stuff was on the way. It was delivered at my door step, 700 miles away, within 15 days.

10/10 would recommended. They were awesome!
"

Helpful Cool

5/5
2017-03-01

Great customer service!

"Ship Smart were helpful and professional with our special client.

Thank you
"

Helpful Cool

5/5
2017-02-19

Ship Smart Rocks!

"The staff at Ship Smart were helpful and professional every step of the way from the initial estimate to explaining all the paperwork to arranging for pickup and delivery. This was a very difficult time for me - I was arranging to ship my mother's things from NYC to Los Angeles and due to some issues with closing her apartment the pickup was delayed. Ship Smart was very patient and never waivered in their commitment to making sure everything went smoothly. Kudos in particular to Hanna, Samantha and Susan who held my hand throughout the process. Everything arrived in LA on time and the crew was fantastic."

Helpful (1) Cool

5/5
2017-01-17

Great company!

"I used them to move art work from NY to Florida. Great CS Team! "

Helpful (1) Cool

5/5
2016-12-07

Great service, even with delicate objects!

"I used Ship Smart to send about eight boxes of glass, porcelain and other collectibles--along with some furniture and a guitar--all the way from Chicago to Portland, Oregon. Everyone I spoke with was extremely professional, clear and consistent. My shipment arrived right on time, completely intact, and was priced very competitively. I would absolutely use this service again in the future!"

Helpful (1) Cool

5/5
2016-11-20

Great shipping service for small moves!

"I used Ship Smart for a cross country move and everything went smoothly from start to finish. They were friendly and communicative the whole time and each of their moving partners in the origin and destination cities were also very friendly and communicative. The movers arrived on time and loaded up in 10 minutes. They had my stuff prepared to ship to my destination in just 2-3 days (they originally told me 2-3 weeks!). They stored my belongings for a very low price while they were waiting for me to secure a destination address and then timed the shipping of my pallets to arrive on the exact day that I moved in to my new home. The pallets were delivered to my back door and everything was incredibly well packed and protected. I shipped lots of fragile, breakable items and nothing was broken, no boxes were crushed, every box that I had marked fragile or with arrows indicating the direction it needed to be stored were packed correctly. I'm so thankful that I found ShipSmart!"

Helpful Cool

5/5
2016-11-05

Great for Small Shipments

"They did a great job, communications were as described. The shipment arrived in the timeline provided and in great condition. Every employee interaction was pleasant. I was very impressed with the custom crate made for a piece of antique furniture. Price was exactly as quoted. I would highly recommend Ship Smart for any small moves (those where a large mover is not an option)."

Helpful Cool

5/5
2016-09-13

Ship Smart does it smartly!

"I am more than pleased with the care and delivery of two precious pieces of furniture transferred from Ft. Lauderdale, FL to Raleigh, NC by Shipsmart. The packing was amazingly detailed and the delivery was prompt. everything was done with perfection. And the price couldn't be beat."

Helpful Cool

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