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Payment options

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  • option not available American Express
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  • option not available Wire Transfer
  • option not available Apple Pay
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Shipping options

  • option not available UPS Ground
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  • option not available FedEx Express
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  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
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Online Ordering

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Other

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Review History & Profile

Product & services pricing 8.75/10
Chance of future purchase: 8.75/10
Shipping & packaging: 9.19/10
Customer service: 8.10/10
Return/Replacement policy: 7.40/10
Click a star to Write a Review!
5/5
2018-07-19

SWAPPA is a brand I can trust

"Generally, I do not like used electronics, and I am not a person who switches his phone regularly - I held my last one for nearly 10 years. I had read about SWAPPA online and thought that it sounded like a good possibility to get a solid, "lightly used" product. And I was not disappointed.

My experience was very, very positive. I chose a professional seller on the SWAPPA platform, and I received an excellent phone at an excellent price - almost $150 under retail for an unlocked phone less than 12mths old.

I would trust SWAPPA again ... in nearly 10 years, maybe ;)
"

Helpful Cool

5/5
2018-07-18

Haven't had a single poor experience

"I've bought 3 phones off swappa over the span of the past 5ish years. They have always been in the condition that was described, and the swappa staff are professional, helpful people. I'll not buy a phone anywhere else."

Helpful Cool

5/5
2018-07-10

Great Reseller!

"My family has used Swappa 4 or 5 times when our phones died unexpectedly and we needed fast, reliable transactions for used devices. #1 in customer service and high transaction standards!
"

Helpful Cool

5/5
2018-07-05

THE GREATEST PURCHASE!

"Most fastest and effective delivery. The phone is in excellent condition and looks brand new."

Helpful Cool

No Avatar
raino
raino
Top Reviewer!
2/5
2018-06-27

Buyer beware

"I was in the market for a phone for a family member. Did all the research and found a phone we liked. Tried to negotiate with the seller--a "power seller" if you will--but they weren't having it, saying they felt that "the device [was] priced fairly for the condition that it is in." Fine. Paid for it, seller contacts me saying that the device would be shipped the same day. I get a tracking number. Great.

Two days later when the phone is still showing in pre-shipment, I contact the seller to see if it had been actually released to USPS. Over four hours later, the seller replies saying that they "are having trouble locating the package with the post office." Really? Well, I'm sorry for the trouble I caused, including forcing your hand in you having to issue a refund thanks to a paper trail of messages. $200 items just disappear at the post office sometimes, I guess.

I believe the seller either sold the phone off Swappa for more money, or felt like the device wasn't priced as fairly as they would have liked so they decided to not go through with the sale. All Swappa did was send me a boilerplate message saying that they were sorry the transaction didn't work out, this wasn't "the norm" and that they were refunding the $10 sale fee. Wanna know how I know this was an automated message? This transaction still shows up as an active sale in my profile! Which is great for the seller, as I can't review them and warn other new buyers like me...

I would have given them just one star, but I did go on to complete a sale with another buyer (an individual) who was much better to deal with, and thankfully, the phone they sold us is working as of the time this review was written. So this second star belongs to that particular seller, not Swappa.
"

Helpful Cool

4/5
2018-06-26

Had A Bad Experience That Was Made Right

"I bought a phone that was supposedly in mint condition, but when it arrived, the rear facing camera didn't work- at all. I tried every trouble shooting technique to try to fix it myself, but finally I gave up and asked the seller to take the phone back and give me a refund. Swappa mediated between the seller and I and promised me that the issue would be resolved. Eventually PayPal got involved and they really helped expedite the return process- they even paid for me to ship it back. Between Swappa and PayPal, I was able to get a full refund.

Eventually, because I knew I could trust Swappa if something went wrong again, I tried buying another phone. This time, the phone came exactly as advertised, and I am one happy customer. I recommend using this site. You can trust Swappa and PayPal.
"

Helpful Cool

5/5
2018-06-25

LOVE this site

"Swappa is the only place I buy phones from! "

Helpful Cool

5/5
2018-06-23

Quick service, excellent product

"My phone arrived in good order exactly as described. I was thrilled to be able to get the phone I wanted at such a reasonable price."

Helpful Cool

5/5
2018-06-20

swappa is one of best

"i stumbled upon swappa and love it from the 1st day. Its been 1 week, I already purchased 4 smartphones(i am phone addict) and a Chromebook. Swappa ensure sellers are selling good quality products they have review method and we(buyers) are communicated throughout the transaction process, we communicate they have a team admin which reviews request and echoes it to seller. Furthermore shipping tracking is updated/communicated timely. Just the customized model instead of AI / robot generic messages, shows they are about satisfying the all stakeholders. Also they have excellent listed price items, feel like i escaped the transaction as a winner but in reality everyone is a winner because we all received what we wanted. thanks swappa hope more people learn your site and participate."

Helpful Cool

5/5
2018-06-12

EASE OF USE: A++

"My experience was very good,. I was skeptical on using a site like this. I will definitely use again. Very easy to shop and order a device. Shipping was very fast, I was updated on order status immediately if anything changed."

Helpful Cool

5/5
2018-06-11

Years of satisfied buying and selling

"I’ve bought 2 phones & sold 7 on Swappa since 2011, and been happy with every transaction."

Helpful Cool

4/5
2018-06-06

Great buying source. trusted.

"Quality used devices sold here as described. Secure & reliable used-good buying experience. Shipping is safe, quality, fairly quick, and included in the price. (all costs are included in the listed price so no surprises, except tax on rare occasion when it applies online) . I know I'm getting a good product when buying here. Listing prices are not controlled by swappa, but the market has some nice prices.

4/5 stars due to variety of listings can sometimes be limited (sometimes not the right color or specs or condition grade being available as searched for), and there is an automatically-included-into-price swappa sale fee (subtle fee) that is reasonable, but might cost some extra five dollar bills (how many depending on the initial sale value, percentage rate is pretty low).
"

Helpful Cool

5/5
2018-06-05

Swappa makes it easy

"The website doesn't get in the way at all. Everything is clearly organized. Three purchases and no bad experiences yet."

Helpful Cool

5/5
2018-06-05

Great place to buy and sell electronics

"I've been using Swappa for a couple years now. If I'm unable to sell locally, or purchase locally, Swappa is my go to. I even use Swappa to see how much I can start the process of my device at. Also, take into consideration the 3% that PayPal takes plus another $8 - $15 it costs to ship the device via USPS. I'm willing to pay those process to not deal with the occasional local wierdos! Happy buying/selling!"

Helpful Cool

1/5
2018-05-29

horrible customer service.

"horrible customer service. One customer service called Travis can hold you hostage and it gets way personal. They always tell you go get your money back from paypal. Many frauds sellers. They refused to return my service fees. i had to go thru paypal and BBB to get it back."

Helpful Cool

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