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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile See full Rating history

Product & services pricing 9.06/10
Chance of future purchase: 9.03/10
Shipping & packaging: 9.71/10
Customer service: 8.83/10
Return/Replacement policy: 7.67/10
Click a star to Write a Review!
1/5
2018-04-19

Returns

"We bought a cell phone. Unlocked it said but what it really ment was it is unlocked to GSM carriers and locked to all others. And unknown to us they do not have a customer satisfaction policy. We bought the wrong phone, to bad for us. Customer service recommended the seller not do a return. Very defensive and totally unhelpful. There are other places to buy phones that will even send a label for return shipping. Incidentally they even sent me a return label to trade in the phone from Swappa that we could not use. There are other places to buy phones. Ilene"

Helpful Cool

5/5
2018-04-18

Great Service, great people and great prices on phones!

"First time shopper/buyer. My wife got a phone that is awesome and only one month old, mint condition. Go Swappa!"

Helpful Cool

5/5
2018-04-18

Easy and painless to both buy and sell

"I bought two phones and sold one. It sold within hours. The sellers shipped quickly and it was nice to have the option to choose one that allowed returns."

Helpful Cool

5/5
2018-04-17

Note 4 ..... Sweet!

"First time to use Swappa. Wasn't sure what to expect. My galaxy Note 4 started acting up (random restart; freezing in apps). Found many threads online discussing how to remedy, but none worked for me. I loved my Note 4 and was not particularly interested in upgrading. My son recommended trying Swappa. Found several used Galaxy Note 4's, including some here in Florida. Placed order, and within 3 days had transferred all apps, pics, & contacts to the "new" phone. Happy camper!!!!!"

Helpful Cool

5/5
2018-04-14

Awesome

"Great purchase, will do business again"

Helpful Cool

5/5
2018-04-13

Successful transaction and very prompt customer service

"Was initially worried that the transaction has gone wrong with no updates/communication for about a day and a half. After commenting on the sale page, one of the representatives of Swappa echoed the request and also asked for an update. That might have triggered a more prompt update and shipment. Overall, the experience was hassle-free and the item sold was as described by the seller. Very satisfied with my purchase."

Helpful Cool

5/5
2018-04-12

Excellent customer service

"Quick, responsive & took care of any concerns/questions I had "

Helpful Cool

5/5
2018-04-10

Second transaction with them and all has been good !

"Second transaction with them and all has been good !
I have been a long time looker with this site..and have bought two devices over the last two years ..and I haven’t regretted any of them.. swapping will always will be a favorite of mine
"

Helpful Cool

5/5
2018-04-10

Best place to find great electronics.

"I sell and buy from Swappa. No headaches and transactions are safe and fast."

Helpful Cool

5/5
2018-04-07

Great place to sell a used phone.

"I have sold 3 phones here and bought 1. I love how they show you what has sold and price history and trend. Also that there is no private communication between potential buyers and sellers. I highly recommend for selling or buying a phone."

Helpful Cool

5/5
2018-04-06

Swappa is a great site for Apple Products

"I have ordered Apple products through Swappa three times now - an iPad, a MacBook Pro and an Apple Watch. I would recommend this as everyone first stop because the prices are competitive, the sellers are responsive, timely, professional and genuine, and lastly because the moderators and admins are doing what they should to make sure that transactions are handled appropriately. I have been using this website for several years and I love it."

Helpful Cool

1/5
2018-04-03

Terrible if you're a seller

"Excellent site to use if you're a buyer. Terrible if you're a seller. Similar to ebay and amazon. They will NOT support you as a seller. "

Helpful Cool

5/5
2018-03-30

Highly Satisfied

"I'm very impressed with Swappa. After purchasing my first item is came with little hassle and worked great. Swappa's verification through putting codes in pictures is excellent, and I trust this cite for purchasing used devices. "

Helpful Cool

5/5
2018-03-27

First time using Swappa will not be the last.

"Very good experience getting my new phone from Swappa. Great selection, easy process and amazing end result. Phone came better than described, seller was great with communication. Shipping was very fast. I could not be more happy with my purchase. I will definitely be using Swappa again."

Helpful Cool

1/5
2018-03-26

Got scammed by buyer

"I sold a Lg G4 in perfect condition. Buyer complains a few weeks later that the phone is broken and gets a refund. I believe that he swapped the internal components."

Helpful Cool

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