"We bought a cell phone. Unlocked it said but what it really ment was it is unlocked to GSM carriers and locked to all others. And unknown to us they do not have a customer satisfaction policy. We bought the wrong phone, to bad for us. Customer service recommended the seller not do a return. Very defensive and totally unhelpful. There are other places to buy phones that will even send a label for return shipping. Incidentally they even sent me a return label to trade in the phone from Swappa that we could not use. There are other places to buy phones. Ilene"
Great Service, great people and great prices on phones!
"First time shopper/buyer. My wife got a phone that is awesome and only one month old, mint condition. Go Swappa!"
Easy and painless to both buy and sell
"I bought two phones and sold one. It sold within hours. The sellers shipped quickly and it was nice to have the option to choose one that allowed returns."
Note 4 ..... Sweet!
"First time to use Swappa. Wasn't sure what to expect. My galaxy Note 4 started acting up (random restart; freezing in apps). Found many threads online discussing how to remedy, but none worked for me. I loved my Note 4 and was not particularly interested in upgrading. My son recommended trying Swappa. Found several used Galaxy Note 4's, including some here in Florida. Placed order, and within 3 days had transferred all apps, pics, & contacts to the "new" phone. Happy camper!!!!!"
"Great purchase, will do business again"
Successful transaction and very prompt customer service
"Was initially worried that the transaction has gone wrong with no updates/communication for about a day and a half. After commenting on the sale page, one of the representatives of Swappa echoed the request and also asked for an update. That might have triggered a more prompt update and shipment. Overall, the experience was hassle-free and the item sold was as described by the seller. Very satisfied with my purchase."
Excellent customer service
"Quick, responsive & took care of any concerns/questions I had "
Second transaction with them and all has been good !
"Second transaction with them and all has been good !I have been a long time looker with this site..and have bought two devices over the last two years ..and I haven’t regretted any of them.. swapping will always will be a favorite of mine "
Best place to find great electronics.
"I sell and buy from Swappa. No headaches and transactions are safe and fast."
Great place to sell a used phone.
"I have sold 3 phones here and bought 1. I love how they show you what has sold and price history and trend. Also that there is no private communication between potential buyers and sellers. I highly recommend for selling or buying a phone."
Swappa is a great site for Apple Products
"I have ordered Apple products through Swappa three times now - an iPad, a MacBook Pro and an Apple Watch. I would recommend this as everyone first stop because the prices are competitive, the sellers are responsive, timely, professional and genuine, and lastly because the moderators and admins are doing what they should to make sure that transactions are handled appropriately. I have been using this website for several years and I love it."
Terrible if you're a seller
"Excellent site to use if you're a buyer. Terrible if you're a seller. Similar to ebay and amazon. They will NOT support you as a seller. "
"I'm very impressed with Swappa. After purchasing my first item is came with little hassle and worked great. Swappa's verification through putting codes in pictures is excellent, and I trust this cite for purchasing used devices. "
First time using Swappa will not be the last.
"Very good experience getting my new phone from Swappa. Great selection, easy process and amazing end result. Phone came better than described, seller was great with communication. Shipping was very fast. I could not be more happy with my purchase. I will definitely be using Swappa again."
Got scammed by buyer
"I sold a Lg G4 in perfect condition. Buyer complains a few weeks later that the phone is broken and gets a refund. I believe that he swapped the internal components."
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