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Horrible. They delete negative reviews on their website
"Like many others, I wish I would have seen these reviews prior to doing business with Wine Enthusiast. Besides horrible customer service, they also deleted the 1 star review I left on their website. 3 words of advice for shoppers considering buying from Wine Enthusiast: Avoid, avoid, avoid!"
AVOID AT ALL COST
"I wish I would have read the reviews before ordering. Same story as many other people here: ordered a product, paid in full, product never arrived, product never even shipped. Contacted customer service, they hung up on me. AVOID THIS COMPANY AT ALL COST. You can see similar complaints filed against Wine Enthusiast on the Better Business Bureau's website."
Will NEVER ORDER from this company again!!!!
"Place an order on 12/6/17 for a personalized crystal cigar ash tray for my husband. I emailed Wine Enthusiast on 12/11/17 to inquire on ship date. They responded 12/12/17 saying "it will be arriving the week of the 18th." On 12/18/17 I checked online and my order still said "in process" and "ship method not available." I sent another email on 12/18/17 to verify I would receive this before Christmas and to ask what date it will be shipping. They replied via email on 12/19/17 that I will receive it this week and they could not tell me what date it will ship. I called the 800 # and was told it is being "drop shipped from the vendor" and " the vendor guarantees it will be here by Christmas." You would think they would call their"vendor" to check on this item, but no! Even if this item miraculously arrives before Christmas, I will NEVER order from this company again! TERRIBLE customer service! I wish I would've checked their reviews online before ordering!"
Joy turned to disappointment
"On December 7th I ordered my Husband a personalized wood and leather travel humidor for Christmas. On December 17th I emailed them Inquiring on the ship date. I was Assured at the time of my order which was over the phone that it would be delivered by Christmas. Their reply was received on December 18th letting me know the item was discontinued and that my order was cancelled on THE 7th!!! Now the one thing that my husband had been hinting for will not be in his stocking because there isn’t enough time to get one personalized through another company. I will Not be purchasing anything else from the company. This is a one and done and i will Not recommend them either. Customer service did not offer an alternative just an insincere I’m sorry. Completely dissatisfied and frantically looking for another gift!"
Wine cellar arrived with a wrong handle and the company never answer the claim
"The screws distance to attach the handle is wrong, so the handle couldn't be installed, I wrote telling the problem and they never contacted me back. Very disappointed"
Terrible service and don't expect your item to arrive on time.
"On May 5, our Christmas present we bought for a family member arrived. It was 5 months late!!! And the card we wrote wasn't included, so they had no idea who it came from...terrible."
Dont trust their promises
"First time I ordered I paid expedited but it was not delivered until 2 days later. I called last week for a second order and was told if I place the order before 1pm it would go out same day for delivery 1-2 days. I ordered at 9:30am today, paid $58 expedited for my order to be delivered on Monday. Never got the confirmation email so I called at 5pm only to be given bull nonstop by each person I spoke to - they can find the name and address of the shipper and recipient but no order so if you wish to have something delivered Monday we can take your order now..WTF. DONT TRUST THESE PEOPLE"
"I ordered a gift through this retailer, and it never arrived. When I asked the people that were supposed to get the gift, Wine Enthusiast offered to SELL them the gift for a discount. Since it was a gift, the intended recipients did not tell me about the problem immediately because they did not want to be rude. I am now unable to chargeback the purchase because it is past 90 days and am at the mercy of their customer service to get the refund. I will review again when they contact me. "
"Stay clear of this online disaster retailer. They have very attractive website and advertising giving you a totally false impression. The customer service is horrendous! I ordered 2 bar stools and was told 4-6 weeks delivery. Absolutely no update of status after 6 weeks. Finally I have to hound their customer service for status. They tell me wait another week. After 7 weeks I call again. They send an email saying "back order." A likely excuse for poor service and lack of any semblance of a reputable business. We are talking about 2 bar stools here. If you had given me some wood I could have built them in 3 - 4 weeks myself, .. sanded and finished them as well. -The customer service is a bunch of stunods. A dog would be smarter than any of these people on the phone.-I told them to cancel my order and shove the bar stools as far as they can up their cracks. -These people are thick rocks with absolutely no common business acumen or accountability to their business responsibilities. "
"Still waiting for Vintage Oak Wine Barrel Bistro Table and Stools...ELEVEN weeks. Customer service is abysmal. Conflicting information on the status of the order-both in my confirmation email and my account on their website. Shows something completely different when I use their "check order status". Will NOT be ordering from Wine Enthusiast again, EVER!!"
"I placed an order and had to pay almost $15.00 in shipping and then waited THREE WEEKS FOR MY ITEM TO SHIP. In fact...I had to call and ask why it had not shipped yet and only after that did I finally receive shipping notification because they queued it to ship the next day. I have no idea what the hold up on my order was! Had I known this was going to be the case I never would have ordered from them! Not only did I not have my gift in time for Christmas...I didn't even have it in time for New Years Eve! I will never be ordering anything from Wine Enthusiast ever again! "
"This company has completely disappointed me and I do not advise ordering anything from them. Their customer service is abysmal. I ordered a customized bourbon barrel for my father';s Christmas gift on 12/09/14 and weeks went by with no communication from the company about when I could expect this to arrive. I am leaving to head home for the holidays and wanted to make sure it arrived before I left so I could bring my father's gift home with me. I was pro-active about taking care of this and have been in contact with the company with several phone calls and online chat sessions to try and get this straightened out. All they could tell me was "it will be there before Christmas" (3pm on Christmas Eve) while essentially telling me to stop bothering them. A day before my trip home, still no emails with shipping information, still no help from customer service. One woman told me they could change the address it was shipped to so my father would have this by Christmas, then another woman told me "that was not how it worked" and "nothing will be changed" for me despite the fact that the item was still sitting at the warehouse and hadn't been shipped. The employees I have spoken to at this company have been rude and inflexible, completely unwilling to help me make sure this item gets to me when I needed it by. I understand that this item is personalized which takes time, but when a paying customer calls for help, you should do what you can to help and not treat them as if they are demanding the moon. My father will not receive his gift in time for the holidays and I am incredibly disappointed and will not be buying anything else from this company again. Can't comment on quality of the item because I STILL do not have it... : ("
"Ordered a 50 bottle wine fridge. Stopped cooling after 4 months. They made me pay the $300 to have it shipped back and forth. What a waste. Should have spent it on a local one. terrible warranty policy. "
"I ordered a Silent 24 wine refrigerator from this store. Customer service people are ignorant and unhelpful. After checking online about the status of my order which I had a shipping date that had passed, I noticed that the item was on backorder. I was never informed when I ordered the item or at any future point by email, etc that the item was on backorder. When I called I was informed that they could not give me a shipping date yet. No subsequent communications from Wine enthusiast until the item arrived at my door about 3 weeks later. Customer service is horrible. The refrigerator itself is not quite up to par. I cannot get one of the zones to cool properly. I would never buy from this store again."