574 reviews
9.46 / 10
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Review History & Profile See full Rating history

Product & services pricing 8.14/10
Chance of future purchase: 8.53/10
Shipping & packaging: 8.71/10
Customer service: 9.14/10
Return/Replacement policy: 8.61/10
Click a star to Write a Review!
5/5
2018-04-26

Live Chat for Help

"I was so conflicted about what size beds to order for our dogs. I was wanting the surface sleeping area not including the bolsters. I found the total size information for the beds in the description, but just didn't feel comfortable ordering without knowing more detail as far as inside measurements. Camille Tolentino was my wonderfully friendly customer service rep and she was able to answer all my questions and make it so much easier for me to decide on which sizes to order. I love that you have a live help chat available and also that you hire such friendly helpful employees. I'm excited to order and get the new beds here. Thank you so much.
Lisa DeLong
"

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5/5
2018-04-26

Quick to resolve issue

"After initially calling Treat A Dog regarding a product I purchased that I was not happy with and being told that I could not return it because it was outside the 30 day satisfaction guaranteed period, I called back and was provided with an alternate solution. Treat A Dog offered to "exchange" the product I was not happy with with another product. Thank you for being so flexible Treat A Dog. I quickly went from an unsatisfied customer to a very satisfied customer. I look forward to receiving my new dog bed."

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5/5
2018-04-26

very helpful

"On the second use of the seat protector a strap pulled away from the cover. I emailed the company about the issue and Camille Tolentino responded and was very helpful. After sending picture of problem Camille said a new one was being sent at no charge to me. Thankful for the prompt service and the help Camille provided.
Sincerely,
Sheryl
"

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5/5
2018-04-25

Great Product, Excellent Customer Service!

"We have Jeep Wrangler and have ordered other pet liners for the back for our two Golden Retrievers in the past. They fit not fit well, and we still got hair everywhere. We ordered the PupProtector Trunk Cover from Treat a Dog, and WOW! We were very impressed with it. The rubber backing kept it in place flawlessly!
I had a question on the product and Camille Tolentino had responded practically by the time I had stopped typing and taken care of the issue! The customer service is excellent!
This is my new go-to for all products for my furry friends!
"

Helpful Cool

5/5
2018-04-25

Camille Tolentino

"Camille Tolentino did a great job. She responded to me right away when I wrote about a broken product. In addition, she made sure a new one was on its way.

I am very happy with this company and had an even better experience thanks to her quick and wonderful customer service!

Thank you!
"

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5/5
2018-04-24

Great customer service

"I ordered the wrong size bed and Camille Tolentino in customer service was able to walk me through the return and getting my baby the correct size bed. Camille was awesome about getting back to me right away. I can’t wait for my baby to try out her new bed. I know she is going to love it! Thanks again Camille."

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5/5
2018-04-23

Dog Bed

"I ordered an extra large dog bed for my golden retriever. After approximately 2 weeks, a seam came apart in two places. I contacted Treatadog and received help from Michelle Figueroa. I sent pictures of the open seams and after a couple of days, I was told that a new cover would be sent to replace the defective on. I am very pleased with the quick response to resolve my problem."

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5/5
2018-04-21

Fantastic all around

"I love this company! This is the only bed I’ve bought that my dog doesn’t tear apart and actually lays comfortably in every night. Shipping took only a couple days! I ordered a second bed because I got too small of a size the first time. The cover was ripped on the new bed, so I emailed them and got a response from Michelle Figueroa in less than 12 hours. She was very nice and professional. Thanks again for great customer service and a great product!"

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5/5
2018-04-20

Great customer service....

"I ordered a pup protector seat cover and had a problem with it just after installation. I emailed Camille Tolentino and she immediately took care of it and shipped a replacement right out... Thanks Camille...."

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5/5
2018-04-20

Great products and excellent customer service

"I love the products and the customer service. I recently had the seam on a dog bed come apart. I contacted customer service and Camille Tolentino came to the rescue. She saw to it that I would continue to be a loyal customer and is sending me a replacement. Way to go Treat A Dog!"

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5/5
2018-04-19

Excellent product, excellent customer service

"Our two labs loved the Pup Lounge Memory Foam bed so much that we purchased a second one 2 months later for our upstairs. Both dogs sleep on the same bed no matter which one they are in, the XL is a perfect size for them. We recently noticed a small issue with one of the beds so I sent an email to inquire about what to do. Camille Tolentino responded within minutes and resolved our concern with just one email. This product and the customer service are exceptional and I would highly recommend this website for any dog related product you need. "

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5/5
2018-04-18

Best Dog Bed Ever!!!

"Easy process! Hazel Ashford is the best! Thank you for such an amazing bed and a great experience!"

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5/5
2018-04-17

Great Customer Service

"I called customer service and spoke with Camille Tolentino about a problem we had with our dog bed. Camille just asked me if I could take a picture of the problem and she is sending out a replacement. She was very helpful.

Yellow Lab
"

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5/5
2018-04-16

Camille Tolentino handled my problem this evening very professionally & expediently .

"I am happy with the assistance I received about my damaged bed this evening & will recommend you to others. Thank you !"

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5/5
2018-04-16

GREAT CUSTOMER SERVICE!

"My dog wasted no time clawing and finally tearing her newly purchased bed! I sent Treat a dog an email and immediately got a response!
Michelle Figueroa quickly resolve my issue and I am very happy with the excellent customer service she provided.
I wholeheartedly recommend Treat a dog!
Warmest regards,
Claudia Luna-Armendariz
"

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