• ADDRESS
    15672
  •  
  • BUSINESS HOURS
    8am to 7pm Mon - Fri Eastern
    GENERAL PHONE
    877-734-2458
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@onlinestores.com
    SUPPORT PHONE
    877-734-2458

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.73/10
Chance of future purchase: 6.76/10
Shipping & packaging: 6.74/10
Customer service: 5.68/10
Return/Replacement policy: 4.88/10
Click a star to Write a Review!
3/5
2018-06-18

Dented

"I received my box and was excited to assemble and fly my flag but to my surprise I had a smashed ball that mounts at the top and a dented section of pole"

Helpful Cool

2/5
2018-06-18

Flags not all stapled correctly!

"We bought 2500 spear tip flags and quite a few...probably a third... were not stapled correctly or at the very edge of the flag material so when we divided them up to use at parades, a lot of them simply were not connected at the bottom of the flag. Very disappointing. I tried calling customer service and was on hold for 20 minutes. Emailed with no response. "

Helpful Cool

5/5
2018-06-18

Great quality flags at reasonable prices.

"Nothing but good things to say about the US FLAG STORE. ORDERING IS EASY AND YOU GET YOUR ITEMS ON TIME OR BEFORE."

Helpful Cool

5/5
2018-06-18

Great Quality!

"We bought 700 flags for 4th of July marketing and they are great quality! Very durable. We are very happy and will purchase these flags every year. "

Helpful Cool

1/5
2018-06-15

Horrible experience!

"I haven’t even gotten my flagpole that was ordered over 11 days ago and still waiting. First flagpole I ordered was on backorder and was never told of it, had to look at my order online to find it out. Was told by customer service that a estimated fulfillment date couldn’t even be told to me. I opted to order the next size up and was told it was in stock, great. Not so great 11 days now and it still isn’t enroute to me. I truly expected better from this company from the online reviewsi read, I believe these are being generated by staff members. Once I finally get my flagpole, maybe my opinion will be different. "

Helpful Cool

3/5
2018-06-14

Not the QUALITY I had expected

"I ordered a Mexican flag as my wife is Mexican and we fly both the American and Mexican flags at our residence. I ordered thru US Flag due to description of the QUALITY of the flag but it turned out to be no better than those I have found at festivals and flea markets. My flag has already started to come un-sewn on the edge.
Good looking flag but thought I was buying a higher quality product than i received.
"

Helpful Cool

1/5
2018-06-13

Don't return

"I have ordered from US Flag store a few times and been satisfied until last order. I ordered a 3x5 flag, and they sent me a 4x6. They say easy returns, but if you don't have an account with them they don't have order information. I found order receipt and even entering the order number they still couldn't come up with order. I had to call, and was on hold for 20 minutes before hanging up. I called back and on hold for 20 minutes. Someone finally answered. I waited 2 weeks before calling to check on replacement and stayed on hold for 46 minutes before hanging up. Not worth the hassle. I went to Christmas Tree Shops and bought a flag."

Helpful Cool

5/5
2018-06-13

Great Service

"Everything we have order comes as expected. Good quality products. I have been ordering for years"

Helpful Cool

5/5
2018-06-13

Great store

"This is the only online store I would consider purchasing flags from, great service and quality."

Helpful Cool

5/5
2018-06-13

BEST PLACE TO BUY FLAG ITEMS

" I was looking for a particular product and not only did I find it at US Flag Store, I ended up buying a dozen of this item for the same price as one at the other place that had it for sale. A quality product at a great price with amazing service to go along with it."

Helpful Cool

1/5
2018-06-11

Back ordered

"I ordered two Ground Spike for Swooper Pole on 5/24 today is 6/11 and I haven't gotten the order. When I ordered the items they were "in stock - ships in 1 to 2 business days". I checked on my order today and it says - backordered. I just checked the website and it still says "in stock - ships in 1 to 2 business days". I have emailed customer service - no response. I tried calling and the automated system hung up on me.

Today is 6/17 still no order or response from the company.
"

Helpful Cool

5/5
2018-06-11

Love love my flags

"First they are made in USA and the quality was better than I thought it would be. It is beautiful and although I have not had long enough I am watch for sun fading. This was a big problem I was having with the company I had before (by the way cost 3 times as much). It hangs beautiful as well and is so pretty in wind. I will be using this company for all my future flags."

Helpful Cool

5/5
2018-06-08

Highly recommended!

"It was an excellent experience, customer service was excellent every time contacted and the final product also. Highly recommended!"

Helpful Cool

5/5
2018-06-08

Everything I needed!

"Bought 25 of the 4x6 no tip stick flags for my Memorial Weekend Wedding. Price was great for my budget! Shipping was fast! Ordering online was convenient! Loved that they're made in the US. Everyone loved the flags in our centerpiece decors and we also held them in photos. I plan to keep them for American holidays."

Helpful Cool

1/5
2018-06-05

Shorted order

"To begin with I have been a "valued " customer for 5yrs. Never had an issue with items I have ordered till this year. In April I ordered 250 flags to be distributed for memorial day. Received the box as I ordered, free shipping. Did not check the box for correct quantity till myself and a group of others distributed the **** the week before Memorial Day and realized that we had been shorted by half. So I call on Monday and tell Beth, the costumer service rep my problem and she tells me will have sent next UPS. Wait till Friday, no flags. Call her that afternoon and she says it was a shipping problem and that they were out of flags but that she would again have them sent out next day UPS. Sat comes and goes, no flags. Call Monday, talk to Beth again, tells me they will be sent UPS. So this is June the 6th and no flags. Am I missing something here!!"

Helpful Cool

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