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Review History & Profile

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2013-04-15

"Wow. If you would have told me a month ago that I would order something without a) ever seeing the merchandise, b) ever meeting of talking with the seller in person or on the phone, and c) have to wire money to them, I'd think you were crazy.

Well thats exactly what happened here. I communicated entirely through email with Roman, with almost all emails returned within 12 hours, most much quicker. Roman made recommendations based on my budget and took time to explain to me why there were certain features I didn't think I needed and why they were worth the money. He was never pushy to try to upsell me to something I didn't need. Prices were unbeatable as well.

Needless to say, I got my invoice in the AM one day, wired money in the PM, and had my chairs the next morning. Awesome!

I wouldnt think about shopping elsewhere for theater chairs.
"

Helpful Cool

5/5
2013-03-26

"Had a great experience with Roman and Ultimate Home Entertainment! Roman was extremely helpful and available, I would (and actually plan to) do business with him again. The chairs arrived quickly (really quickly) and with no damage, assembly was simple, and quality is very impressive, especially for the price. I'm sitting in one of my "Fusion" chairs now and wondering how I sat on my old couch for so long, this is the way to go! "

Helpful Cool

5/5
2013-02-27

"I ordered 4 chairs from Roman. They look and work great. Roman was very responsive by both phone/email and easy to work. Everything arrived on time in good condition. I would do business with Roman again. "

Helpful Cool

5/5
2013-02-21

"I heard of Roman via avsforums during my search for HT chairs. He had glowing reviews over there. I decided to take a chance and talk to him. Roman was exceedingly helpful, knowledgeable and patient. He answered all my questions and concerns. He asked me multiple questions so that I could get the best chairs to fit me and my house.

We ended up with 6 chairs of the Fusion Jive 1013 in the espresso brown leather/vinyl combination. He shipped the chairs in record time and I receive them pretty quickly. The boxes were a little damaged due to the trucking company but the chairs were in perfect shape. They are comfortable, well made and wife-OK'd too. :) I am extremely happy with them and the entire family is enjoying the new media room and the new chairs.
Thanx Roman!!
"

Helpful Cool
+ Read user comments

5/5
2013-02-04

"I ordered 7 seats for my home theater project and am very happy with Roman and Ultimate Home Entertainment. The seats arrived pretty fast - just a few days after I ordered them in great shape. I tested them out with a small superbowl party and received plenty of compliments on how great the seats are. I was a bit nervous about ordering furniture online without sitting in it 1st but Roman is very helpful on the phone during the research phase in making sure I was going to be happy with the choices I made."

Helpful Cool

5/5
2013-01-29

"Based on the many stellar reviews of Roman and his home theater seating, I purchased 7 leather chairs from his Fusion line. Roman responded to all my questions quickly and honestly. The whole process was easy and uneventful. My chairs were shipped the day after the order and arrived in perfect condition. The chairs are very comfortable and all the mechical components work smoothly. I am very pleased with the product and especially pleased with the wonderful customer service that Roman provides. "

Helpful Cool

5/5
2013-01-06

"I am writing this rating after six months of use of the Fusion Escape Theater seats by Ultimate Home entertainment. Everyone is excited when they first get something. I would rather experience the product for a while before writing a review.

Before I discuss the seats, let me first say that Roman Shenkerman is knowledgeable, responsive, and is genuinely concerned that his customers select the right seating and are happy with the product. Roman was a large Berkline dealer. When Berkline went out of business, Roman designed his own seats.

I had tried many theater seats and was close to buying Palliser seats. I read many strong recommendations of Roman's products. I called him. We spoke several times and exchanged a number of emails. He volunteered that in my environment the lighting of the buttons might be too bright, and he had a fix for that in the works six months down the road. (we ordered anyway and put windshield tinted film over the buttons--problem solved.) In the new systems the button lights can be turned off.

In my case, I could get leather/match seating, with power recline and power headrest for less than a manual Palliser with cloth fabric on sale. Now for the best part, everyone n my family feels these seats are more comfortable than the Palliser seats.

We went with Buttkickers in the seats. I was looking at less expensive alternatives, and Roman walked me through the differences of the products. For action films, it makes the movie more fun and engaging.

The seats also have cup holders that can keep your drink cool. We don't use this feature. It works, but we find the noise it generates a little distracting. It is a soft hum that you can hear during the quieter parts of a movie. For me, this is not a big deal. I did not see this feature on any other seat, but I suspect this would be a common issue of all seating systems with a drink cooler. Guests say "Wow!" but we really don't use it.

The seats are well made and very easy to put together. I think we had the 4 seats ready to go in under 30 minutes. As you put them together you see they are well constructed and smartly designed.

We have a dedicated theater room and bought these seats for the middle row. Normally it is jus the four of us watching a movie. We do have friends and family over as well. We are so happy with the comfort, features, build quality and value that we will be ordering another four seats for the back row.

With Roman, payment is made in advance. This was a bit of a leap of faith with someone I had not met personally. In speaking with him, I really had no worries. We had one small glitch, where one seat did not work. I explained to Roman that I had checked the connections, and all seemed right. He asked if I checked the connections in the main board under the console. We had watched "The Avengers" with the buttkickers up perhaps higher than they should have been. It was fun, but it also apparently shook one of the connections loose. I pressed it back in and everything worked again. If that had not worked, he was ready to send me what I needed to have the chair repaired. You can have confidence you are dealing with the right person.

Highly, highly recommended.
"

Helpful Cool

5/5
2013-01-04

"Recently purchases theater seats (Berkline) from Ultimate Home Entertainment and I am delighted. The process was simply and the sales person took the time to listen to my needs and match them with the right seat. Purchasing furniture online can be challenging but Ultimate Home Entertainment made it easy. The pricing was excellent and I was able to purchase seven seats for the price I was quoted by competitors for four. The transaction was very professional and the communication regarding invoice, shipping and tracking was excellent. I will do business with this retailer again and recommend them to all who are in the market for home theater products."

Helpful Cool

5/5
2012-12-31

"roman at ultimate home entertainment will take care of all of your home theater needs. i was looking to buy home theater seats and he held my hand through the whole process. the color and style i wanted was out of stock but he told me exactly when they would arrive and the arrived even earlier than expected. the chairs themselves are beautiful. excellent quality at a reasonable price. i would recommend this company to anyone and everyone!!!"

Helpful Cool

5/5
2012-11-21

"Excellent customer service and Roman was a pleasure to work with. There was a small issue with
My order and Roman worked tirelessly to make sure I was satisfied with
The outcome. The prices were fair and delivery was extremely quick - within
One week.
"

Helpful Cool

5/5
2012-10-16

"Roman was a pleasure to work with. He was always prompt with his replies and the chairs were as described. The controls are terrific and the leather is great. I had one issue where one of the chairs shipped without a tray table, though within a day, Roman had shipped a replacement tray table. Very responsive and a pleasure to work with. I would recommend this vendor."

Helpful Cool

5/5
2012-09-28

"Great experience. It's rare these days to find a merchant that is as responsive and knowledgeable as Roman. Almost every email was answered within minutes. I will gladly do business with this vendor again."

Helpful Cool

5/5
2012-09-17

"Roman is always terrific to deal with. Excellent communication, very understanding when you ask "stupid" questions and extremely knowledgeable about his products. I purchased my Berkline recliners from him in 2006 and when it came time build a new Theater and order new recliners, he was the first person I spoke with. He did a great job helping me select the best fit for me, based on my needs. I highly recommend Ultimate Home Entertainment and their Fusion line of theater recliners for anyone in the market. You won't regret it."

Helpful Cool

5/5
2012-08-27

"I had an excellent experience purchasing my Fusion Collection Jive-1013 recliners from Ultimate Home Entertainment.

Roman Shenkerman made the process very easy and was available to answer any questions quickly. They arrived on time and He helped me make the right choice for my new media room and my wife and son love how comfortable the chairs are. They were definitely a great choice for quality and value.


Rob Martin
"

Helpful Cool

5/5
2012-06-04

"Great experence, I highly recommend doing business with Roman."

Helpful Cool

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