HORRIBLE CUSTOMER SERVICE
"I ordered 4 wall plate covers and ended up not being able to use them for a large renovation. I called and asked if I could please return them, even though I was past their 30 day return window and I was told, "no because there MAY have been some slight change or variation." I pressed the guy and asked, "well there MAY have been a change in the wall plates since I bought them, or there WAS a change?" Two more times he stated that there MAY have been a change. After I pressed him several times to find out whether or not there was a change he said, "YES, there was." I then asked, "what was the change." He said, "a slight change in the color." This was obviously complete bull. My wall plates were white and they are not changing the color of "white" anytime soon. I purchased these wall plate covers about 11 months ago but my packages were unopened and untouched and I have the receipt. Terrible customer service. I basically have to throw these away. "
“You return was denied because the order was from 11 months ago. We often make exceptions to our 30 day return policy but we do need to have a cut-off at some point. A time limit on returns is very common with all retailers and we are not alone in having a cutoff for returns.As the largest retailer of wallplates in the country, we try to ship product as quickly as possible, have good communication with the consumer, offer fair pricing on product and shipping.All we ask from the consumer in return is to communicate with us any concerns or compliments on their order and respect our store policies.”
We give Wallplatesonline.com an A+++
"Working with the retailers at Wallplatesonline has been a great experience. I would buy from them again as they are very fair and easy to work with. Thank you for the great customer service!!!"
Customer Service Excellence
"I have used Wallplates Online twice in the past year since starting a complete remodel of our house. Great selection, low prices and fast shipping were the reasons I used them twice. I received a ceramic triple toggle wallplate that was defective in the second order and without any problem it was replaced in a day. Now I can add great customer service to my list of pros for Wallplates Online. I will use them again and recommend you give them a try. "
High quality product!
"High quality product! Fast shipping! highly recommend using them for your wall plates."
"My kitchen outlet plates/ toggle and duplex covers were a very bland white against a tile back splash. I chose the Noce stone covers and they were perfect. can't go wrong with this company and so great to work with, too. And great prices, just go out there and compare."
Excellent customer support
"I don’t usually write these things. With that being said I order antique brass plates for my phone jack and co axle cable. The screws supplied with these were to short. I contacted customer service and Wayne got back to me ASAP. I told him my problem and even agreed to pay for the new screws. He told me they would be shipped right out NO CHARGE. Now how many companies will do this. I am remolding my down stairs and upstairs bathroom and also my kitchen and from now on I will buy my wall plates no place else other than Wallplatesonline. Also just to add this in I am an actual customer and have no Affiliation with this company. Thank you again!"
"Easy to work with both online and phone. Fast shipping A++"
First Time Buyer, repeat customer
"I went onto their website because I knew what I wanted and was hoping they had the item I needed. They did. Not only that, they had two other items I needed that I didn't realize that I did. I ordered 23 wall plates which was 7 different types. Four out of the 7 wall plate types could've been bought at a local retailer but with the cost just a mere .23 to .55 cents different than in the store, I decided to buy everything in one place. The order arrived quickly. I placed the order on June 6th and the order was in my mailbox by June 8th. I will be telling all my friends about this site as most of them are currently doing home renovations. I will be checking back as well as I still have the upstairs to update. Thanks again. "
Perfect fit for our project
"We found Wallplatesonline and liked what we saw and ordered. The items arrived as shown and described on the internet and were of great quality. They were a perfect match for our home remodel project. I'd order from them again."
"Second time I purchased wall plates and both times got them on time and without defect."
Stone switch plates
"I loved the quick delivery, website and the switch plates that I installed on the tile backsplash to match nearly perfectly. My only disappointment is the plastic screws that ship with them. For the price, I think they should be of better quality material. I had to return my first order because the color was too dark.(My fault) I received the replacement order but have not seen the credit yet. "
"My kitchen has a kinda concrete looking backsplash and they look awesome! Nice quality, came fast-Pleased:)"
Fast, accurate, great wuslity
"Very happy with how fast we received. -and the price"
" My order for some very attractive wall plates was filled promptly and accurately. I am more than satisfied with the product and the service. Highly recommend it! "
"Bought several plates as part of room update. Happy with all of them."
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