DONT ORDER ONLINE !!!
"Very horrible. If you don't pay attention to you're account they will double charge you sometimes triple charge you for an item. When you call and confront them they want to say oh you didn't pay but you know it was deducted from your account and your bank will also confirm the payment was made. They don't want to replace you're item when they come in the mail damaged or broken. The customer service number for the online representative is a nightmare 90% of them are rude ."
horrible and frustrated experience with Walmart online order.
"I just had a horrible and frustrated experience with Walmart online order. I ordered three items for two students (two desks and one bookshelf) on Aug 24. I received email message telling me that the items have been shipped the next day, but I need to wait for another email notifying me for picking up at the local store; However, there was no any email sending to me over the next ten days when school had already started, I called Walmart on Sept 6 , eventually I had two items (both were desks by nature) picked up at the local store on Sept 7 (though the labeling said one of them was a "bookshelf" instead of "desk"). We had called the Walmart Custermor line at least 3 more times afterwards about the third item (bookshelf), no one cares, no one get back to us, no one tell us where and when the third item is going to come. After I emailed Walmart on Sept 16 about the lost bookshelf, Walmart refunded the "desk", and no one mention anything about the "bookshelf". I can forgive mistakes for mixing up desk with bookshelf, but I can not accept the way that I was treated by Walmart customer service. No one cares about my order, no customer follow up even I have called multiple times for lost item ...now I understand why there are over thousands of customers who had voiced their frustrations about Walmart! "
"So i ordered laptop for about 400$ two days later i check my bank account and they took the 400 again. So i have an 800$ hole in my account for one item from Walmart.com. They basically told me that there is nothing i can do to get my extra 400 back until i pick up my laptop. So I’m currently on lunch writing a review about how Walmart.com is holding 800 on a 400 purchase instead of eating....because Walmart has my ******** money! Never again! A hold is to make sure i have the funds. When y did they place two holds idk "
Terrible Walmart. Com customer service
"I was told I had free shipping on entire order then charged 6.99. I called to have that credited. Customer service representative claimed it can't be done. I cancelled my entire order. When I didn't get a confirmation email called again. Then I was told they would ATTTEMT to cancel the order. I spoke then tto a supervisor who told me the order would be cancelled . Next day the entire order shipped to my grandson for his birthday. I called again. They said I could have him return it. How do you tell a 9 year old to return his gifts? I will not order another thing from Walmart! It ****! "
Try to use Hurricane to justify delay
"The worst customer service I experience. My item was delay but is already in town. They just didn’t find it useful to deliver it on time. The worst is that they tried to use Hurricane Florence to justify the delay.Seriously, the item is in Tulsa, OK. Didn’t know Florence is in OK. "
"I ordered from here before and they kept sending me the wrong thing and recently i ordered a bike for me and scooter for my child which were suppose to come on the same day. Only the scooter came i called customer service and the only thing could tell me is it must have been a glitch in their system and it might come next week if they reorder it, but i see it wasnt a glitch when they took my money. I hate using the website my 2nd time using it nd my 2nd time having problems."
"I just went to Walmart and got some king size sheets. I get home and open them and try to put them on my bed and the don’t fit. At first I thought I was putting them on wrong. Then I realize not only are they full size, but the pillow cases are missing. Now I would take them back however I always put powder on my bed before I put on the sheets. I am so mad at my self. I will take one for the team!!!!"
Does not honor thier own prices
" Desiree S (Listening) Monica R: Thanks for chatting with Walmart.com! I’m Monica R and I’ll be assisting you today. Monica R: Hello,Dorothy . I hope you are doing well today. Monica R: I'm really sorry to know that your order was cancelled. I totally understand how important it is for you. Be assured that I will do my best to help you. Monica R:For security purposes, can you please provide your full billing address? Dorothy Graham: I contacted you once already Franz M: Thanks for chatting with Walmart.com! I’m Franz M and I’ll be assisting you today. Franz M: Hi, Dorothy. I saw your concern and could you please be so kind provide me more details how can I help you please Franz M: Oh the price dropped? Dorothy Graham: Order #5211899-234953 my order was cancelled. I order in good faith and paid for The folding carts. I would like you to honor the price from your website. Dorothy Graham: Folding Shopping Cart Double Basket with Jumbo Swivel Wheel, 360-Degree Easy Rotation, Free Liner and Net, Black with Black Liner Sold by LavoHome Qty: 2 $15.98$7.99/ea Franz M: I completely understand and let me tell you I checked that you order is from our marketplace seller but no worries I will help you. no worries. I will escalate it now. Franz M: Thank you so much, I did the process already and you will be receive a email no more the one day. Dorothy. Franz M: Is there anything else I can assist you with today? Dorothy Graham: An email? I want the carts Dorothy Graham: What is an Email going to do? Franz M: That's correct and other let me tell you I escalate it and you will be able to place the order in 30 minutes because I checked that you order was cancelled and I escalate it with our high department and you will receive a email no more the one day just to confirm that you will be able to place the order. Dorothy Graham: Okay thank you Dorothy Graham: As you can see I saved the chat. I have not recieved an email Monica R: Could you confirm your email address please? Dorothy Graham: yahoo.com Monica R: Thank you very much for confirming your information. Could you allow me a moment while I check the status of your order. Dorothy Graham: Sure Monica R:I certainly understand your frustration. I would like to have another member of our team review your account. Do you mind holding while I get your chat transferred to a team member that may be able to better assist you with your cancellation request. Dorothy Graham: Okay, But I don't want a cancellation I want the carts I order. Monica R: Sure I totally understand you! Monica R: Our higher department will help you and check the status for your order. Monica R: Transferring now ! Dorothy Graham: thank you Monica R has disconnected. Desiree S: Thanks for chatting with Walmart.com! I’m Desiree S and I’ll be assisting you today. Desiree S: Hello Dorothy. You have been transferred to the Customer Resolution Team. Thank you for allowing me to address your concerns. So I may better assist you, I will need to review the previous chat and your order. May I place you on a brief hold? Dorothy Graham: Franz M: Thanks for chatting with Walmart.com! I’m Franz M and I’ll be assisting you today. Franz M: Hi, Dorothy. I saw your concern and could you please be so kind provide me more details how can I help you please Franz M: Oh the price dropped? Dorothy Graham: Order #5211899-234953 my order was cancelled. I order in good faith and paid for The folding carts. I would like you to honor the price from your website. Dorothy Graham: Folding Shopping Cart Double Basket with Jumbo Swivel Wheel, 360-Degree Easy Rotation, Free Liner and Net, Black with Black Liner Sold by LavoHome Qty: 2 $15.98$7.99/ea Franz M: I completely understand and let me tell you I checked that you order is from our marketplace seller but no worries I will help you. no worries. I will escalate it now. Franz M: Thank you so much, I did the process already and you will be receive a email no more the one day. Dorothy. Franz M: Is there anything else I can assist you with today? Dorothy Graham: An email? I want the carts Dorothy Graham: What is an Email going to do? Franz M: That's correct and other let me tell you I escalate it and you will be able to place the order in 30 minutes because I checked that you order was cancelled and I escalate it with our high department and you will receive a email no more the one day just to confirm that you will be able to place the order. Dorothy Graham: Okay thank you last time i chated. did not recieve email Dorothy Graham: Hold is fine Desiree S: I have reviewed the previous chat and I am so sorry for the inconvenience. It appears that your order was cancelled due to the items being out of stock. Please give me just a moment to search the site to see if the item is sold and shipped by Walmart.com. Desiree S: I will be right back with you. Dorothy Graham: The item is now saling for48.95 Desiree S: I see the item you are referring to, this item is being sold and shipped by our Marketplace Vendor, OpenSky. Not walmart.com. However, I am searching for one, now. Dorothy Graham: Walmart # 556263703 Desiree S: I was able to locate a comparable item on the site. https://www.walmart.com/ip/Helping-Hand-Jumbo-Folding-Cart-White/39132463 Desiree S: I see the item you are referring to, however I am unable to adjust the price to $7.99 a piece. Dorothy Graham: That is not the same no bag small wheels Desiree S: If you would like to place an order for this item, I am more than happy to offer a discount. Dorothy Graham: Seller is still selling the cart on your site at a higher price Unique ImportsWalmart # 556263562 Dorothy Graham: I want the carts I order or carts equal to the ones I order Desiree S: I completely understand. However, I can assist you with a comparable item. I cannot adjust the price to $7.99 Dorothy Graham: Isn't that called bait and switch. Why is the cart still being offered on your site if out of stock? Desiree S: I can assist you with a discount, however it seems that the item was incorrectly priced on the site. Desiree S: No, I was incorrect. It's not that the item was out of stock. Desiree S: It was a pricing error. Desiree S: The item never should have been placed on the site for that price. Desiree S: I sincerely apologize for the inconvenience. I am more than happy to help you find a comparable item, however I cannot match that price of $7.99 Dorothy Graham: You should honor your price that was listed. If I bought an item in store Walmart would honor price Dorothy Graham: Every store honors the price Dorothy Graham: Every store honors thier prices Desiree S: The item was not sold and shipped by walmart.com. The item was sold and shipped by a Vendor. Desiree S: We do not honor our Vendor's prices. We do not honor pricing errors. Desiree S: However, I am more than happy to assist you with a discount for the inconvenience. Dorothy Graham: On your site. The vendor is still on your site Desiree S: I sincerely apologize, at this time, the information is not going to change. I am not able to adjust the price to $7.99. However, I am more than happy to issue a discount for the inconvenience. Dorothy Graham: What type of discount? Desiree S: I can issue a 20% discount on the item total. Dorothy Graham: I will be posting this on Facebook and Youtube. "
free shipping, yes...but not 2 day shipping
"ordered a few items a few days ago, checked on them and it said 7 days away."
Violent angry delivery guy should be in prison
"So im in my office taking calls for my job, minding my ow business. Then comes a knock at door. Great its our walmart delivery of groceries. My gf Lisa answers the door. "your number isnt in service and Ive been calling you for the past hour" shouts the angry delivery man. Lisa replies "hey ok friend no none is mad here, just want the groceries." Evidently the delivery was late. A fact we were both unaware of, but the angry walmart guy was aware of, and, evidently seemed to be expecting a fight. He shoves the paper in Lisas chest and is shouting now almost incoherently about the wrong phone number he has.At this point I leave my desk and say in as calm a voice i could muster, "hey friend what is the problem here?" The guy says to Lisa, "whats this guy gonna do something?. Coming out here like a big man." Then to me, "you gonna do something to me?" "what the **** are you talking about?" "are you threatening me?" I ask. He repeats his question while stepping towards me. I stand in our doorway and ask him and watch in disbelief as he throws our groceries back on his cart and is attempting to leave. By now Lisa is like screw this and is bringing in boxes herself. We empty the boxes and throw them at the raging delivery guy. We somehow managed to get our groceries in the apartment and then managed to lock the door as he is left in the hallway challenging me to come out and have a tussle presumably. He begins reassembling his load all the time trying to get a fight and is still yelling as the elevator doors close.I am not embellishing or exagerating. In fact it is a ttame recount of the experience. This guy needs to be in prison. The only thing more shocking is Walmarts remedy. $15 off our next order. Rich. Let it be known that walmart employs angry out of work MMA fighters to deliver groceries. Worst experience ever. I stopped working for 4 hours, my rather fragile GF has been crying all night, her faith in humanity challenged."
Complete and Utter SCAM! Run!!
"My laptop was breaking and I needed a replacement for my final year of grad school. I looked on Walmart.com and was surprised to find extremely low prices. Considering Walmart is a brick and mortar store I didn't really worry about purchasing online as I imagined it would be legitimate. However, my orders were cancelled three times by Wal-mart's website. I called to ask them about why my orders were being canceled. The customer service reps had no idea and told me to try again in 30 minutes. This happened three times and I was NEVER able to order the laptop. I think the third-party seller they list on their site is a scam artist and Walmart facilitates that. "
"This is the second time I ordered something on line from Wal-Mart. Every single time the push my delivery dates back. "
Losing new customers
"I thought I found a good deal for a laptop. I made the purchase. I paid with PayPal which has industry standard security checks. PayPal approves my transaction but Walmart security decides it is fraudulent and starts a refund process which obviously not only prevents me from getting a computer but also freezes my funds for 5 days. I will never use this site again. "
"Worst parking. Have to wait so much to park the car"
" firstname.lastname@example.orgOrder # 6181783-367190Purchase Date: December, 2017Hello my name is Alichia, a loyal customer of WalMart for many, many years. To encounter this mishap is so devastating to me. I purchased a desktop computer in December, 2017 and I then purchased a 3 year warranty along with it. About a month or so ago my desktop would not operate, I then called WalMart customer care to acknowledge my warranty, they then directed me to Hp. I gave HP a call to tell them about the product warranty which I was then told that the warranty was expired and the product was outdated and should not have been sold. They said WalMart changed the windows on the devise which was highly not recommended for the outdated computer. I then called Wal Mart back to tell them of all the information that I had just learned only to be rejected and for them to tell me to summit some kind of document saying that HP wouldn't honor the warranty in order for WalMart to honor it. So here I am a loyal customer trying to prove to CUSTOMER SERVICE why they should consider honoring my warranty. https://support.hp.com/us-en/warrantyresult/hp-compaq-8000-elite-small-form-factor-pc/4065894/model/4065895?sku=SH426UPSerial # 2ua030048kProduct # SH426UP#ABA"
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