"Ordered a rug on wayfair, advertised price was 75.99, after purchasing Wayfair canceled my order stating the price listed was an error. Ordered on Sunday and as of Tuesday they stated it may take 3 to 5 business days to refund my money. Horrible way to conduct business. Will NEVER purchase from this site again, and hope you do not either. "
Back to back cancellations
"Initially buying a sectional from wayfair, my order gets cancelled three days after my order. I try again to order another sectional on March 30 with expectations of it being shipped April 3. Fast forward to April 9 after reassurance from wayfair that the second couch is delayed due to bad weather, my second order was again cancelled with no explanation. Three weeks and still couchless in my new house. I'll definitely avoid this company like the plague and warn others about such bad business practice."
"Delivery is always on point!"
Delivery is never right
"I have ordered two items from Wayfair this year, and the wrong item was delivered both times. In one case, they finally delivered the correct sofa (which is beautiful), but after several weeks we are STILL trying to get the wrong sofa set picked up. Wayfair refunded me $100 for the aggravation, so I thought I'd give them another try and ordered a light for the kitchen island. A box arrived yesterday, and it is completely the wrong hanging light. Front-end customer service and products are great, but the warehouse and delivery operations are incompetent (at least here in metro Atlanta) to the point that it doesn't make any sense to order from Wayfair/Joss&Main. "
"We have purchased from Wayfair before and they have yet to disappoint."
"Just got an incredible customer service from Jude. I made a mistake on my original order and called right away. He helped me with lot’s of patience. He was extremely nice and responsive. I was extremely impressed with the high level of customer care I just received."
Queen size platform bed
"I ordered a queen size platform bed frame with a tufted head board. The shipment came within a few days. The bed was easy to assemble and great quality. This will be a bed that lasts years and years. Couldn’t be happier with my affordable purchase. "
Terrible learning experience
"I needed an 84” long shower curtain. Wayfair looked like a great solution: many styles, fabrics, prices. I filtered for “in stock only” and chose one of about a dozen white cotton styles. I needed it in two weeks. After five days, the initial order was canceled because it was out of stock. I ordered a new one by phone on a Tuesday morning. Customer service rep said it was in stock and she would have it sent out “express “ that day. In fact, the order was not ready for shipment until Thursday via GROUND for arrival the following Wednesday. I called customer service who told me that the carrier, UPS, had switched the shipping method to ground due to weather delays in Iowa. I checked. UPS and NOAA reported no actual or anticipated weather delays. Further, UPS does not change the freight instructions. Wayfair agreed to send another shower curtain, again via “express.” However, since it was now late in the day on Wednesday, they could not guarantee delivery on Friday. It might be Monday, I needed it Friday. I was already informed by UPS that the package, if picked up Thursday by 4:30 pm could be delivered by 9 am Friday. I argued with the Customer Service agent who steadfastly said the carrier would not deliver by Friday or Saturday. But she placed new express order which should reach me on Monday. On Friday, I received new email that package would ship that day by GROUND and arrive the following Thursday. Finally, a new customer service manager stated that Wayfair’s contract with UPS is limited to Monday to Friday only. Also finally admitted communication issue with supplier who kept ignoring request for “express “ shipping method. Now I have to fight about not paying for something that arrives too late. UGH! I’ll never use Wayfair again. Give me Amazon. They may not have as much choice, but they are reliable."
Fantastic customer service!
"Unfortunately my order arrived damaged. After contacting customer service, all was taken care of quickly and pleasantly! "
"I bought a very nice throw blanket from yall. It is beautiful--pattern looks even better in real life than in the photo!"
Everything was as I expected. Superb.
"The delivery was on time. Excellent packaging. Very nice delivery men."
Could not ship correct all bookshelf parts in 4 tries...
"We ordered two large bookshelves. Both came with parts missing. We ordered two more sets, also came with parts missing. We has scheduled a handyman to help install - totally wasted his time and had to pay for his fixed fee. We were promised a manager would call, to inform us about when the missing parts would arrive. The call never happened. We called again, and were promised follow-up. Again nothing happened. Total incompetence. At least they were kind enough to send FedEx to pick up the 4 large boxes. We had to repack everything. Wasted 4 weeks with them... So,w went Houzz - Everything came correct the first time.Won't make this mistake again. "
Excellent customer service
"I contacted customer service with questions about a farm sink I was considering. The person I spoke with was very knowledgeable and made the ordering process very easy."
Would definitely use Wayfair again
"I ordered 4 Interdesign Houck shower caddies that use suction cups to hold up the trays for storage inside a shower. Not only did the product work well, but the shopping experience was hassle-free."
Outstanding customer service
"I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Wayfair during my home renovation. I've purchased many items from the site, from vanities to cabinet knobs, and in many cases I've had questions about the delivery or my order. They actually pick up the phone and want to help! I've ordered several items from Home Depot, Lowe's, and other sites as well. I'd say that Wayfair has provided the best experience by far. "
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