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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.80/10 8.80/10
    Chance of future purchase: Rating 9.26/10 9.26/10
    Shipping & packaging: Rating 9.14/10 9.14/10
    Customer service: Rating 9.12/10 9.12/10
    Return/Replacement policy: Rating 8.92/10 8.92/10
Voice your opinion! Review Wayfair by clicking a star below.
Rating 2/10
1/5
2018-01-15

Waste of my Time

"I ordered a cabinet and never showed up on the day it was suppose to be delivered. After numerous calls they told me it was lost. Complete waste of my day. A good company would have called me right away, so I didn't have to sit around all day."


Rating 2/10
1/5
2018-01-11

First and last time i will try Wayfair

"I placed an order for a Christmas gift for my wife and the order went through fine. The product did not arrive within the specified time line so i called Wayfair to check on the order. They told me that the order was cancelled afterwards as it was flagged for potential fraud. I was told that an email was sent which i did not see because i saw the order confirmation and thought it was fine. Plus i don't check this email address frequently because of all the spam one gets from online shopping. I shop online tremendously and have never had an order cancelled for fraud after it was placed, never. I've had transactions not go through due to it being flagged for fraud, but i know immediately at that point and don't receive an order confirmation as i did here. Someone could have called me to inform me.

Being that this was a Christmas gift it was very important for me and this left me in a big bind because the item because no longer in stock on their website. Whats worse is that when i called wayfair to check on the order status the person on the phone could not help me otherwise and put it in their system for someone to call me back from the department that could help. I NEVER received a call, not even weeks after.

I've never had such a poor experience from a popular company like this and could not be more disappointed.
"


Rating 10/10
5/5
2018-01-06

LOVE WAYFAIR!!!

"I ordered some products from WAYFAIR for Christmas presents around first of December. The items arrived in a timely matter as was stated and I was impressed with the quality. I was afraid that the items would be of lesser quality because price was marked down. Normally dealing with online companies I have not had good luck but absolutely LOVE Wayfair! I will continue to do business with the company!!"


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Verified Customer
Rating 10/10
5/5
2018-01-05

"I have bought several things from Wayfair and have been happy each time. "


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Verified Customer
Rating 10/10
5/5
2018-01-03

Wayfair always delivers

"Excellent prices and quality of products"


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Verified Customer
Rating 10/10
5/5
2018-01-02

kitchen cabinet

"easy to put together and look great!"


Rating 4/10
2/5
2018-01-01

BAIT AND SWITCH

"Very unhappy with Wayfair. I attempted to place a sale item in my cart on December 26th when within a few seconds the price changed to a higher price! I terminated the purchase at that time due to suspicion of Wayfair but ended up purchasing it at the higher price. Contacted Wayfair customer service A. Trevor but was simply told that the manufacturer controlled the pricing...not happy."


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Verified Customer
Rating 10/10
5/5
2017-12-28

Dining Room

"Love the pieces that I ordered for my dining room! They look perfect with my table! They were just what I wanted and were as described on the website! "


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Verified Customer
Rating 2/10
1/5
2017-12-27

Poor

"Wayfair s billing errors make for a bad customer experience. "


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Verified Customer
Rating 10/10
5/5
2017-12-24

Amanzing product selections with budget-friendly prices,

"I always come to Wayfair for any home goods or furniture needs! Great selection of styles to choose from at even greater prices for any type of budget. Their super timely shipping service & hassle-free return makes the online shopping experience such a breeze!!"


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Verified Customer
Rating 10/10
5/5
2017-12-22

An ooutstanding company

"Wayfair and their affiliates are wonderful companies to deal with. Excellent service, they stand behind their products and make shopping so convenient. Now that I am in my 80's I do most of my shopping on the Internet with these companies. You can trust them. "


Rating 4/10
2/5
2017-12-21

Decent product but terrible delivery

"The television console is nice enough. The measurements are correct and looks like the photos on line. The delivery system is terrible! They do not mind setting a four hour window for you to wait only to keep changing it. Out delivery ended up being at 5:15 pm when our window was form 8-12 in the morning. At 4 pm they wanted to reschedule for another day and we refused."


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Verified Customer
Rating 10/10
5/5
2017-12-21

Great products!

"Quick, responsive and products are good quality, people easy to work with"


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Verified Customer
Rating 8/10
4/5
2017-12-21

Difficult Returns

"Returning items without packing slips was difficult even for FedEx office staff! I have had great success with way fair merchandise. This was my first return. Probably will not order anything else in the near future."


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Verified Customer
Rating 6/10
3/5
2017-12-19

bob40016

"did not met my needs. could not find what i needed."


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