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Review History & Profile

Product & services pricing 9.38/10
Chance of future purchase: 9.86/10
Shipping & packaging: 9.86/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-07-21

Everything I had hoped for

"It was time to up my game and replace my acoustic guitar. I had been playing my $200 Yamaha long enough. After trying some of the big names (Martin, Taylor, Ovation etc) I was finding that they sounded better than my Yamaha - but didn't play any better. Discouraged - I took to the Internet and started searching. The first time I found https://zagerguitar.com/ I spent over two hours on the site. I was skeptical of all the positive reviews - thinking it sounded too good to be true.

My wife convinced me to give it a try - since they have a 100% money back guarantee. Never thought I would buy a guitar without playing it first - but I did, and I'm very glad I did. It plays and sounds beautifully. I new in less than 30 minutes I made the right choice. I especially appreciate the wideness of the neck and string separation. It makes finger picking easier - and similar to my classical guitar. I highly recommend you give them a look if you are wanting a quality acoustic guitar.
"

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5/5
2018-07-17

Great product and service!

"I had been looking at Zager for some time and when a sale offer including a case came up I decided it was time. I bought sight unseen because of their return policy if I wasn't happy. I feel like I have upgraded to a 1st class instrument. The large ZAD50CE has beautiful workmanship, high quality components and feels great. But it's the sound that I am really impressed with. It is responsive to my playing and is great for stumping or finger style. The ABS case with hygrometer is an amazing value as well! Plugged in to my Fishman Loudbox amp it sound clean and natural. No regrets with this purchase!"

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5/5
2018-07-15

Perfect Experience! Perfect Guitar

"Got here as fast as it could. Got to my country safe and sound. very professionally wrapped and shipped.
The guitar itself is Easy to play, like Zager's slogan and amazing sound as well.
"

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5/5
2018-07-14

Just Perfect!!!

"Best customer service experience, 4 days delivery to my door step in Israel!!!
The guitar is so comfortable and sounds great, just perfect!!!

Thank you Danny and Dennis!
"

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5/5
2018-07-12

Great Tone! And it really is easier to play

"I have a Zager ZAD20 acoustic-electric guitar in black lacquer finish. It is a beautiful guitar, of excellent craftsmanship, and a lovely, full sound. And it really does play easier, and certainly part of that is the slightly wider spacing between the strings. I find I am able to make my chords much easier. I'm still a beginning player, but this is much, much easier to play than the small Goya #10 I was learning on. I also appreciate the lighter strings, which require less pressure to hold down. And this is their entry model dreadnaught guitar! This particular guitar was in their discount section because it had some minor blemish, which I have not been able to find, and since it wasn't absolutely perfect finish I saved $100, for a blemish I can't even find! They are also great people to work with, quickly answering email and phone calls, even on the weekend coming into July 4th holiday which they took off work! The shipping was about a day faster than I expected, and it was very well packaged. I do highly recommend Zager guitars, as I am very pleased with my purchase and this beautiful guitar. "

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5/5
2018-07-03

Best acoustic guitar I've ever owned.

"I've been wanting a Zager guitar for quite some time and finally pulled the trigger last month. I have to say the build quality, playability, and tone are everything they say they are. In addition, the customer service is second to none. I originally ordered a ZAD50CE but due to an air conditioner malfunction and water leak at their shop a batch of guitars was ruined. Rather than simply cancel my order they offered me a ZAD80CE for the same price! Needless to say I am overjoyed with that level of service. "

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5/5
2018-07-03

Superb guitar. Unbeatable customer service.

"There were a few delays between ordering and receiving my guitar. This becomes insignificant when you realise how important customer satisfaction is to the Zagers. Communication is superb, and no effort is spared in getting the product to the customer. As for the guitar itself - I wouldn't normally purchase a guitar without trying it first. However, the offer to pay return shipping makes it a risk-free transaction . I needn't have worried. the ZAD80CE, I received is the best guitar I have ever held. Or ever likely to. Highly recommended. "

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5/5
2018-07-01

Hand held fine art

"I could not have asked for a better online buying experience. They added a couple extras I was not expecting, which sweetened the deal even better. Highly recommend doing business with Zager, plus if you like holding fine art, you will not be disappointed"

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5/5
2018-07-01

A Work of Art with amazing sound

"I was attracted by the very reasonable price and the recommendation of a friend who works in the music business. The quality of the build is outstanding and easily better than a some Martins and Taylors I played and considered buying that cost a whole lot more. The sound is where it truly shines. It is beyond my feeble ability to describe. You must hear it to believe it, the range of tones is awesome. "

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5/5
2018-06-27

WONDERFUL TONE - BEAUTIFUL INSTRUMENT

"Denny speaks the truth: This guitar plays easier than any one I have ever played, and I am 71 years old and have owned several guitars. When I was looking I went to Guitar Center to see the Martins, Gibsons, Taylors, Breedloves and Fenders at around the same pricing as the Zager. The craftmanship of the Zager was clearly superior with a comparable sound. I have no regrets about buying this guitar. Thanks Denny!"

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5/5
2018-06-25

One of the best on-line experiences ever. 5 star company all the way around

"I just started guitar lessons late last year, a retirement bucket list item. I am a small woman with small hands and some sore joints to go along with it. I purchased a decent quality acoustic guitar but had a lot of hand and wrist pain trying to learn on it. I then purchased an electric guitar just so I could learn with less pain which has been good. However I really wanted to play an acoustic as well. I came across Zager Guitars while online looking for any product or different strings that could allow me to play the acoustic guitar without pain. I watched many of Zager's videos explaining why their guitars have better playability especially helpful for the person with small hands or playing pain. I emailed Dennis Jr. a question about their guitars and he got back to me within an hour or two, and this was on a Sunday. I decided to take a chance on one of their guitars because there is nothing to lose with a 100% satisfaction guarantee and free shipping both ways. I also looked at their "discount" section where they have new guitars for sale that have a minor cosmetic flaw, but otherwise they are perfect. I decided on the ZAD50OM acoustic guitar they had. It was a discounted $150 because of a cosmetic "flaw" that I have yet to find. The OM size is 15% smaller than a full size guitar and for me, this size is just perfect. In addition to the discount, the offer also included their Zager Pro ABS Ultra Light Molded Case with digital humanity system for FREE! This case is very nice, very sturdy and this guitar fits into it like a glove. This ZAD50OM acoustic is gorgeous! When I first sat down after it arrived and played a few chords on it, the sound to me was so beautiful. What a difference in sound quality from my other acoustic guitar. And they are correct when they say their guitars have better playability. I could never practice with my first acoustic for more than 10 minutes before the pain in my hands and wrists started. On the Zager, I can go a good hour now without any issues. I am so happy with this guitar. You can see the quality and workmanship and care that goes into the making of these guitars. For me, I am excited to continue my learning journey now. I know that customer service is also a priority with them and if I ever have any questions, they will be there for me. All questions of mine have been answered fairly quickly and always very courteous. I highly recommend Zager Guitars. You will not be disappointed!"

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5/5
2018-06-22

Beautiful guitar with a great sound

"I just love the sound, powerful in general and very clean when picking but just as well when strumming, no matter if you play soft or strong.
The craftsmanship is wonderful, I looked at it very closely from every angle and I have to say, they work very precisely and with attention to detail.
It is set up very well so you can start playing immediately (after tuning, of course). The intonation is perfect all along the neck. It plays very well, the action is comfortable and the neck feels very nice.
The built-in pickup sounds great and very natural.
Support is also very friendly and helpful.
"

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5/5
2018-06-14

Easy pickin

"I recently purchased a Zager ZAD900CE AURA and I was very pleasantly surprised with this purchase. I like a lot of people had heard the hype about this guitar, how easy it is to play, the great sound and the quality construction. Well let me tell you, all the hype doesn’t do this Guitar justice and neither do the pictures. I own 5 Martin guitars and for the past few years my D28M Mamas and Papas Edition has been my go to guitar, I had a professional setup done on it and I thought it was the ultimate guitar, then I opened my new Zager case and found my new go to guitar my Zager ZAD900CE AURA, play this guitar is like playing an electric guitar, you bearly have to press on the strings and the sound is amazing. I had a friend over right after I got this guitar and I brought out my Zager ZAD900CE and my Martin D28M, I got out the Martin first and my friend Lupo was in love and said the D28 was his favorite guitar of all time, then I pulled out my Zager and his eyes lit up even more (at first glance he ask what kind of Martin is that?). I explained it was not a Martin and I handed it to him to play and I thought I was never going to get it back. Lupo said he had be wanting to buy a new Martin, but this guitar made him change his mind. Mr Zager I couldn’t be any happier with a guitar, it’s light weight and yet has a big sound, even without being amplified and it’s beautiful, but most of all I love how easy it is to play, I have several health issues, but I can play this guitar for hours without pain. Thank you so very much Mr Zager for building the perfect guitar for me. Ron Haun winner of the 2013 GMA 44th Annual Dove Award for writing the Recorded Bluegrass Gospel Song of the Year “He Washed My Soul”, Recorded and released by the Little Roy and Lizzy Show. "

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5/5
2018-06-13

Top notch service

"I have been very impressed with the customer service I have received from Zager Guitars. My most recent experience was promptly responded to and immediately taken care of in a most professional manner. All the more reason that I like my ZAD 900ce so much. Thanks Denny and Denny Jr. and all the office staff!!"

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5/5
2018-06-12

Zager kept their promise!

"The Zager guitar really is easier to play. I have developed some arthritis and circulation problems and was unable to play basic things anymore (like a C chord). I can do much more now and am getting stronger again. You can't practice what you can't do! The guitar is beautiful and was an amazing deal. I bought a 50 CEOM that was a "sale" item because it was not perfect. I can not find the imperfection. It's a good size for me and comfortable to hold (right elbow and shoulder injury). The tone is bright and clear. The strings are clearly different. I'll keep using their brand. I also got a free case (very high quality with a humidity gauge) and superfast free shipping. The company is really nice to deal with and I'm confident they would stand behind their creation if I had a problem. I have a Signature Martin that I can't play. I look at it while practicing on my Zager."

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