A Proven Scam
"I purchased a TV for $1,349 on April 10. I received an email confirmation from email@example.com immediately. 2 days later I received another email from firstname.lastname@example.org with an invoice amount of $2,490. I immediately emailed them back to dispute this, but my email was immediately returned with "email address could not be found". I tried to contact them through their website, but it is the same email. I then looked up the reviews for this site as you are doing right now and discovered 100% of people have had similar experiences and this website is clearly a scam. Immediately contacted my credit card company and was issued a new credit card. Tried to snag a great deal, but snagged a great headache. "
"Sold me a used 60" tv and acted like it was my fault. Would not return it unless I paid to ship the tv, they sent first, back to them. buying from them was NOT worth saving $100. please think before you shop their site."
"Do not order from this company. I purchased a Samsung UN55D6000 and they never delivered. They could not even tell me if it had been shipped. When I called them on this order after 4 weeks they said they would put another one on their fastest truck. It never arrived either. I called the credit card company to dispute the charge and the credit card company credited my account"
"I ordered a 50" plasma TV in November 2011. It arrived with a shattered screen. I sent it back for replacement. For 2 months, Zibdirect has been giving me excuses for why they have not sent a replacement, claiming that they cannot do so until their distributor returns the TV to them. That should take 2 days. It has been 2 months. I am filing with my credit card company to collect a refund on my behalf. Stay away from this fraudulent company."
"This company is a huge ripoff! don't buy from them otherwise you will be waiting for a refund 25 days later with b.s. stories."
"I purchased a 55inch Samsung TV from ZIBdirect one year ago and it broke down recently. When I contacted Samsung about service they informed me that the serial number indicated that the set was refurbished. The item was not listed as such on the product description when I bought it and no indication was made on my receipt or packing slip that it was not new. I emailed ZIBdirect about the situation five days ago with no reply. There is only a single sentence on the company's long general FAQ to indicate that some products can be classified as refurbished. I will inquire further but I fear legal action may prove fruitless. Please do not put yourself in this situation by patronizing ZIBdirect. "
"Merchandise from ZIB Directis refurbished!!! I spoke with Samsung Executive Customer Relations @ 800 726-7864. option #7 extension 85150. Zib Direct will lie directly to you telling you that the merchandise is new, but call in the serial # of your purchase and you will find that it is refurbished. Next, your purchase will have either no warranty from the factory or only 90 days. Henry @ Zib will lie and say it is brand new and just a close out. Not true, call Samsung with your serial # and they will tell you it is refurbished. New, but close out merchandise will not have a refurbished serial #. Only a product that has been used and returned to the factory with problems gets a refurbished serial # once the factory has attempted to fix the problem. "
"Total thieves.Silly me not listening to the reviews!Look - we've all dealt with online purchasing out of state right? We love the no sales tax, free shipping etc. But these guys are total thieves.I paid for a new TV. They TOLD me that it was brand new - factory sealed. Then the invoice seemed to have grown so I called - they charged a 6% 'shipping insurance' fee. I received the TV, it was repackaged and clearly not new. It was scratched deeply and had been used.Do not support these thieves. I'm in claims right now with Amex. I will not provide invoice number as they will deny all claims once I'm identified.Lastly - the Bizrate ratings for Zib - they all look kinda the same don't they..."
"I placed an order with Zibdirect 6 weeks ago. First week they keep sending e-mail saying I have to call AMEX for alternate address since shipping and billing address are different. After done that, call them 3 times, still nothing can be done. OK, let's send it to my billing address. OK, said great. For the last 5 weeks, nothing sent, no e-mail, no calls, no reply. Every week I called and the answer is they are waiting for the unit to come in, once it's in they will let me know.This week is 6th weeks that I called and waited, still the same tone/answer. I cancelled the darn order."
"Purchased 55 inch smasung TV. It arrived dammaged, I believe it was used. Denied delivery as is stated to do. Shipper confirms they have contacted zibdirect but they will not return call. Asked for refund but was told that it will happen until they get their TV back.Every time I called the call seemed to be at someones home, now calls are not picked up. Billing is in NY but company listed in NJ. Seems to be a scam. I have contacted AMEX to stop payment and will contact New York State about fraud unless payment is in the next 24 hours. Stay away from these guys. "
"They said the product was brand new but it was in opened box.After the order has been completed, they charged another 6% of the price of $1,848.00 for S&H that they said it was free. Take forever to issue a refund, it's been 26 days since they received the item returned, still no refund yet. The return reason was product doesn't match prescription. If you ever had a problem, Customer service was horrible, was put on hold for 10-15 minutes and hung up on customer.http://www.complaintnow.com/Zibdirect,-Inc.-Complaints/complaint/business/Business_ID/display/152963"
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