"Besides the price increase for mounting and balancing a tire not purchased through you. I have a silver painted rim with brushed aluminum outer edge. They put silver wheel weights on one side and black on the other! I didn’t catch it till I got home. So disappointed !! I was under time constraint so I had to use it that way! I paid 60 bucks for that!!"
Sully did the job
"Told me about a great helmet. Moved the sena for me. Good guy. Happy customer. "
"Salesman would stop helping me to help other customers that walked in. "
Good Coverage of all of my Motorcycle Needs
"Good motorcycles and gear, staff and service."
My go to place
"The guys there were very cool. A buddy and I bought the Sena 30K dual pack. They installed them for us on the spot. I’ve been going there for years and always helpful. "
Ryan very helpful
"I called in earlier and the first person I spoke with John had a battery for me under the counter. Ryan tested my old battery and confirmed it was bad"
"Cycle Gear is less than truthful and does a bait and switch, in addition. I bought several Lifetime" warrantied batteries and paid twice the price plus for them, now Cycle Gear has selective amneisia and cannot or will not acknowledge these transactions and warranty of lifetime. Then I bought two set of tires recently and one is leaking down and your shop cannot attempt a fix because tire machine has been down for two months and I cannot ride motorcycle until fixed. By the way, this is riding season, if you are not aware. I have been a loyal customer for decades, what a disappointment. I and considering writing an "opinion" in my professional news letter and an insurance trade magazine. Lost any respect for Cycle GearJim"
Tons of stuff
"I had very little time and the staff helped me find what I needed quickly."
"The staff was very friendly and helpful professional and knowledgeable "
"Arrived, welcomed, asked for a battery, received battery, paid, went home, installed, bike started and in the end, I was and still am one happy biker. Thanks..."
Not the greatest selection but friendly service
"The SF store has a ton more to choose from, but this one is close to me and the service is always friendly"
"Staff friendly,However store looks like a bomb went off.Merchandise all over the floor. Shipping boxes thrown in a corner of the store.There was three employees at the store at the time I was there for my purchase.Looked like they were all joking around and having a good time but store needed attention in putting inventory away and picking up all of the items off the floor."
Above and beyond
"The gentleman was covering the store as he was a representative from the Redwood City store. Don’t know who originally runs the shop but very Pleasant, respectful & full of knowledge. Good job!"
"A little disappointed that the salesperson did not inform me that my $700 dollar helmet did not have a Bluetooth option available yet even though it has a part number. I was told that they sold so many that they were out of stock which was a lie! Cycle Gear as well as the Mfg have not released The Bluetooth addition yet. If you don’t know an answer be honest"
"I needed to exchange a lifetime battery. They had the battery in stock and gave it to me. Perfect!"
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