VERY Slow and VERY poor Customer Service!
"I placed an order with Eyeglasses.com in March 2018 for a pair of Savile Row, Orford 18Kt, Skull Temples frames. Since then, I have been given the run around and have heard almost every story there is. It's now the middle of August 2018 and I was told the frames were shipping to me last Monday. I called their Customer Service and the guy I talked to had no idea where my order is. I could have ordered the frames from a seller in England and had them months ago. I am NOT pleased with Eyeglasses.com and IF I ever do get my frames, I will NEVER order from them again!"
Deceptive. Credit card information and orders accepted before checking inventory.
"They accept your credit card information and process your order first. You think your order is on the way but hold on. Since they don't keep inventory on many items, subsequently they must check the manufacturer's stock after your order is placed. This practice is deceptive and leads to orders that can't be filled. Frustrating and a complete waste of time. Go somewhere else that checks inventory before your order is accepted."
Non existent customer service!
"I ordered a glass frame from them and several days later they appeared except the wrong frame color and size. i tried numerous times to contact them via chat and email for a week or more and never got any response about my return. They should have paid to have the glasses returned but instead after not hearing from them I mailed them back. So far no credit has been issued to my account. I will try calling them but I find their lack of response to the contact methods provided on their web site to be very annoying. Now I will have to go through the process of disputing the charges with my credit card company, etc. just to make sure i get my money back for something that was their mistake. Grrrrrrrr."
"Loved my experience! Best purchase I have ever made"
Delivered when promised!
"I ordered a pair of Rayban Sunglasses online because I lost my old pair. The price of the sunglasses was cheaper than buying them direct from Rayban and the order arrived less than two weeks later!"
You pay for what you get
"I don't usually take the time to write web reviews, but some of the reviews here that refer to Amazon are unrealistic. Ordering glasses is never the quickest experience, especially when ordering quality product. Frames (sometimes) have to be ordered from the frame's company (I always need smaller sizes, which I've never found in stock any optical store), lenses have to be made and the final product must be inspected before being given to you. Would you expect to able to order a car with the exact customizations you'd like and have the keys in your hands in 48 hours like we've grown to expect from places like Amazon? No. Yes, there can be a short wait for the glasses to come in and lenses to be made, but I expect that for quality product. There is no other place I'd be able to get genuine (and high quality) Tom Ford frames at the price eyeglasses.com sells them at. Yes, their website is a little hard to navigate and could certainly be updated to match the flashy sites we've grown used to, but there's usually always someone available to answer questions and they've always been super responsive to questions I have. If you want something instantly, buy it in store at a higher price or buy a lesser quality knock-off product on Amazon."
Shrewsbury loves Eyeglasses.com
"In Shrewsbury MA, there are a lot of people I know that use Eyeglasses.com, which is how I found out about it. My friends all use it so I gave it a try and was very impressed. It did take some time to educate myself about eyeglasses and how to buy lenses, but know that I know more, I know how to save money and not get ripped off either by the big chain stores, or by my eye doctor. And I can buy from a huge selection of brand names so its way better than the generic stuff you get at the cheap 2 for 1 places."
GREAT PRODUCTS, GREAT SERVICE, AND GREAT PRICES
"I have beeen a loyal customer of eyeglasses.com for over 5 years and I would recommend anyone I know to shop there. Not only are the prices half that of retail stores, but the brands and lenses are quality. They have an incredible selection as well. They care deeply about their customers, and the service is great (I recently sent my old frames with my new perscription to swtich the lenses, and they sent them back to me within a week). Why shop anywhere else?"
Best eyewear store I have tried
"There are advantages and disadvantages about buying eyeglasses online. Advantage is that there is a big selection; disadvantage is that you can't get them right away. I just got my third set of glasses from eyeglasses.com and it has always been a good experience for me. Good brands and good lens quality. Sometimes there is a delay but it is always worth it. I am a loyal customer especially as there are some shady stores out there and I don't want to mess with my eyes. Prices are half of retail stores, so it works for me."
20 days later, still no glasses.
"Ordered a pair of glasses about three weeks ago. Customer service have given numerous contradictory explanations for the delay. I can't speak to the quality of the product but I certainly wouldn't recommend this site based on my experience so far"
These guys rock!
"Great frames fast, accurate lenses and inexpensive!"
"I had a great experience with eyeglasses.com. I sent in my old frames with my prescription to have new lenses put in. It took about a week to be competed plus shipping time. Little less than two weeks. Prescription is great. "
Great products, great service.
"I highly recommend this site! The selection, quality and service is excellent "
Great Service and Products!
"Great customer experience - with no hassles and a smile. I would order again. Thank you eyeglasses.com"
Eyeglasses.com is the best eyewear store online by far
"I have been a customer of Eyeglasses.com for about 5, having tried all of the other ones. I wear glasses all day every day, and tend to be hard on them, so I keep a spare and break or scratch them pretty regularly. Other online stores either fall apart (like from the low price places), or they are just too expensive. Eyeglasses.com is a happy medium. They charge a lot less than a typical eyewear store, have a huge selection, and the lenses and frames have always been perfect. Sometimes I have to wait a bit longer but I always know I get a great product."
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