• ADDRESS
    91746
  •  
  • BUSINESS HOURS
    7:30am~6:00pm PST Mon-Fri10am~3pm PST Sat.
    GENERAL PHONE
    (888) 462-3899
    FAX
    (626) 269-5201
  •  
  • SUPPORT EMAIL
    comments@ibuypower.com
    SUPPORT PHONE
    (888) 462-3899

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Review History & Profile See full Rating history

Product & services pricing 7.54/10
Chance of future purchase: 7.58/10
Shipping & packaging: 7.71/10
Customer service: 8.16/10
Return/Replacement policy: 7.65/10
Click a star to Write a Review!
1/5
2018-06-20

Shipping Took Forever

"I’m took two weeks longer to ship than posted on the site and the LED controller doesn’t even work. "

Helpful Cool

5/5
2018-06-20

Better than I imagined

"Everything went as smooth as one could hope. I’m more pleased than expected. My only issue is my wifi adaptor burnt out. Minor issue. Everything else has been great!"

Helpful Cool

5/5
2018-06-20

MSI GE63 Raider RGB-012 Gaming Laptop

"I was starting to doubt the capabilities of the laptop at first. However, after running some tests, its exceeded my expectations. Thanks IBuyPower for shipping it so fast and Thank you to Sergio from Customer Support for helping me resolve my order problems. "

Helpful Cool

5/5
2018-06-19

:D awesome customer service.. a YEAR later

"I purchased a prebuilt a while back when GPU prices were way out there, and a year later I wanted to upgrade, now knowing what I know I could do it myself, but I wanted to know what was inside my build to the exact tee so I could base my upgrades around that. I emailed iBP, within minutes a rep named Lindsey had given me a ticket number, responded, and completed everything I needed before I had gone back to check my email. Love iBP, love the service, and thanks Lindsey for helping me find that parts list!!"

Helpful Cool

2/5
2018-06-19

Strong pc but bad delivery

"Let's see the case came cracked but I wasn't even going to bother complaining about that. The process of building your pc between parts gathering and assembling takes what I feel to be a rediculous amount of time to do. If they are that busy maybe they need more help. But it's a good PC I got. Also I paid for the premium build and I don't really like how they managed the wires. "

Helpful Cool

2/5
2018-06-19

Package was late

"Customer service was extremely mediocre in helping me with my situation"

Helpful Cool

5/5
2018-06-19

Awesomeness

"Got the custom laptop, had a problem with windows being validated called and it got fixed right away! Customer service was patient and stayed on the phone until I got everything settled. "

Helpful Cool

4/5
2018-06-19

Solid Purchace

"The Led’s were arranged backwards and the chord to the psu was plugged in loosely but other than that great seller!"

Helpful Cool

5/5
2018-06-19

Thanks for all the help!

"Lindsey helped me out a lot!"

Helpful Cool

5/5
2018-06-19

Nic3

"GoodGoodGoodGoodGoodGoodGood"

Helpful Cool

4/5
2018-06-18

MannyM with live tech support changed my bad experience to a much much better one.

"I had just gotten a brand new computer and I was having some issues with the computer randomly shutting off. It left a bad taste in my mouth paying so much money and waiting for it to arrive, just for it to not meet expectations. It turned me off from wanting to use ibuypower again in the future, but thanks to MannyM with the live tech support, I feel a lot better about the company and feel guilty about blaming ibuypower for something that was probably just a simple mistake that got through QA testing based on chance alone seeing how sometimes it would take hours for the problem to happen with the computer. He was very understanding and it didn't feel to me like he was just trying to get rid of me so he could move on to the next person which is sometimes the norm for tech support places. "

Helpful Cool

4/5
2018-06-15

Custom desktop is awesome

"Pc is awesome but I felt that the build process might could have been shorter seeemed to take a bit long in between processes overall great company to deal with will be purchasing a laptop later today to travel with expect same quality and performance from it"

Helpful Cool

5/5
2018-06-14

Smooth sailing thanks to great rep

"I was worried about my new system being ready for pick up due to a lack of updates. I got in contact with Lindzey who arranged everything perfectly. Once I actually picked up my system she was able to answer all my questions and was very knowledgeable on my system's components reassuring my purchase and needs. Thanks again!"

Helpful Cool

5/5
2018-06-14

I buy power rating

"Very good packaging but seemed to arrive later than expected. Very pleased with my order "

Helpful Cool

3/5
2018-06-13

Worst experience ever

"A laptop that was supposed to come in one month took three. I never even received a confirmation email upon purchasing so half the time customer service wouldn’t even take me seriously when I called asking for an update. I paid $100 for windows 10 and opened my laptop to find that a free watermarked version had been installed instead. The “free headset” stopped working after a week. I will never return to this site. UPDATE after posting this customer service reached out to me and gave me a windows product key and sent me a new headset. Computer works well I am satisfied."

Helpful Cool

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