Difficult returns process
"We tried to return an item but it was a difficult process. We couldn’t process the return online and then couldn’t reach anyone on the phone. Would be nice to have the option to complete returns online. "
Delayed beyond limits
"The order processing ad customer service are pathetic. They sell things they don't have. "
Our of Business!
"I placed an order over 3 weeks ago but can't get it. I was told the table would be delivered in 2 weeks. Now they have a week old recording when I called (all numbers) saying they are closed for the holiday and leave a message and they will get back to you. But you can't leave a message and it disconnects. I have emailed twice and called 3 times and called the shipper twice but when I did reach shipper they tell me they don't know when it will be delivered. I think Lexmod is closed and Bankrupt! They have skipped out leaving customers ripped off. They took over $500 from me and gave me nothing. This company is a bunch of cons! "
Excellent product and quick delivery
"Excellent product and quick delivery"
No Return Process
"No option to return the item came with it and my email request has gone unanswered. I ordered the wrong size in error but there is no apparent way to easy correct this problem - could find nothing on the website, my order confirm and my email did not get a response."
"It greatly helped my bad back"
Bad chairs good customer service.
"I ordered 2 chairs, one of which was scratched up and both didn’t come with the full amount of tools to build chairs. Contacted customer service and they sent out a replacement and again that one was scratched up and missing tools. Contacted them again and they sent ANOTHER chair which ALSO scratched up. I was tired of going back and forth so we kept it. Packing was HORRIBLE. We only got ONE good chair out of the 4. Great customer service but bad chairs because of the packaging. Won’t be ordering from here again. Although I loved the GOOD chair I got."
Can’t say enoug
"Best experience every time I’ve ordered from LexMod. I’ve order a total of three times & every time the orders have been delivered super fast & never damaged. Will continue to buy from LexMod. "
Wonderful all around
"Piece arrived on time, delivered into house, well crated, polite and careful delivery people. Why more can one ask! Los, yes, the besxy, high quality copies of designer goods available. Thanks"
One of the best
"Tracey nightstand in white was great--I've ordered many things from lexmod, they stand behind their product and have excellent style"
not worth ordering
"I ordered a chair, but received a table top without legs. It took nearly a week to get a return label. I had to wait until the end of business day for any sort of response each day. No one would answer my question regarding a refund until a week later. It was a very stressful experience and I would not recommend this company to anyone."
"My bed came on time. It was easy to put together. Directions were good. Have had the beds a few months now and am looking for a headboard to match."
Quick & Easy
"The chairs that I ordered were the lowest price online and they arrived within 3 days undamaged. I would definitely order from here again!"
Missing an item
"I purchased 3 sets of the casper dining chairs and 1 set of the casper dining arm-chairs. The first part of my order showed up and I was so excited. Unfortunately, in one of the boxes there was only 1 chair as opposed to 2. So I'm now waiting on a replacement so I don't have an odd number of chairs. I called customer service immediately and spoke with a very friendly young man who guaranteed me not to worry and that he sent it over to claims and a new chair would arrive promptly. Now, two days later, I called to check on the status of the arm chairs (which supposedly be will shipping soon); while I was on with him I asked about the replacement chair from my set. He said he didn't see anything at all and that I needed to fill out an RMA form and submit it to the claims department...which is frustrating because I thought this was taken care of 2 days ago! The chairs I do have look great, so I'm hoping customer service gets it together and gets me my missing chair and the rest of the chairs in my order."
Just what I needed!
"I was looking for a low profile platform bed to fit underneath a loft bed and this one fits perfectly. It took my husband about an hour to put the entire thing together. We had all of the tools needed to put it together. I really love the shiny white metallic finish of the frame. "
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