• ADDRESS
    90601
  •  
  • BUSINESS HOURS
    8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
    GENERAL PHONE
    (800) 390-1119
    FAX
    (626) 271-9403
  •  
  • SUPPORT EMAIL
    service@newegg.com
    SUPPORT PHONE
    (800) 390-1119

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.66/10
Chance of future purchase: 8.80/10
Shipping & packaging: 8.34/10
Customer service: 9.07/10
Return/Replacement policy: 8.53/10
Click a star to Write a Review!
5/5
2018-04-18

Excellent purchase experience

"really enjoyed my shop at newegg, the customer service is, among all, the best in industry. Will definitely be shopping here in the future!"

Helpful Cool

5/5
2018-04-18

Being decent in an indecent world

"First off, Mark Z handled the entire affair wonderfully. That said, some context. I ordered a Samsung Galaxy s3 and no were in the item description did it mention that the phone wasn't a GSM phone. That is very unusual since GSMs are the world standard. It makes up the majority of phones and carriers in the United States and is actually required in Europe. So the fact that it was a CDMA was not only a rarity but a problem. My phone carrier wasn't compatible. That made the wonderful phone I bought a paper weight. However, when I explained the problem, Mark gathered info and double checked a few things. Within a few moments he had verified that the product page had failed to specify and concurred that the lack thereof was within the bounds of a RMA refund policy. He walked me through the return policy and had me taken care of. He was super polite but more importantly he handled my issue like it mattered. Its rare to find oneself talking to a customer service rep and for them to treat you like a human being and not a number. You guys offered me a great deal to begin with and then took care of me when an issue arose. I will be returning for future purchases in the future. You guys have been great. Not only did you correct a problem but you guys made the solution a managerial dream come true. Mark Z turned a negative into one of the most positive experiences possible in todays disconnected world. Thanks a million."

Helpful Cool

5/5
2018-04-18

Easy Return Process

"Very easy return process. I have had to return a few items before and they have always come through!"

Helpful Cool

5/5
2018-04-18

Excellent customer service

"I was placing an order and wanted to use an old gift card that I had through newegg. I didn't know where to find it, so I called newegg customer service, and Elena the CSR was able to find out that the gift card had expired. She was very friendly and helpful and was able to go ahead and give me the full amount of the gift card on my order anyway. Thank you so much for your excellent service!"

Helpful Cool

5/5
2018-04-18

Laptop Return

"I had my son order a laptop without really looking at the features myself. I needed to contact the live chat to ask how to go about returning the item. I spoke to Amber M. She was very professional and very helpful. She answered all of my questions and was able to help me return the laptop. She is very good at her job."

Helpful Cool

5/5
2018-04-18

Excellent Customer Service! Reps Like Erika Make You Feel Like a Valued Customer!

"called in to Newegg Customer Service for some post purchase support, and spoke to Erika. She did an amazing job in helping to sort out my issues, and it honestly felt like she cared about my problems and really wanted to solve them, which is almost odd for someone working at a big company to do! Thank You SOO much for some truly OUTSTANDING Customer Service! Im a Newegg Customer for life!"

Helpful Cool

4/5
2018-04-18

Thank You

"The web site is great and the customer service in the call center is awesome! They helped me figure out what happened to my order and made arrangements for a replacement to be expedited."

Helpful Cool

5/5
2018-04-18

Newegg was AMAZING

"The Newegg customer service was absolutely amazing, helped me out when i made a dumb mistake and used a 1 time code when I wanted to end up getting 2 of the items. They let me use it again. I cant be happy enough"

Helpful Cool

5/5
2018-04-18

Eli was amazing

"We need more people that want to help you like the man I met today on the phone. He went over and beyond my expectations and made sure that I was taken care of and that all my worries are ladies to rest. If we had people like Eli in our everyday lives we would all live happier and positive lives."

Helpful Cool

5/5
2018-04-18

Coupon Issue Resolved

"Had an issue with a coupon today and while it did take some time for a resolution, Dee D. Benavidez did a great job and provided the resolution I was looking for. "

Helpful Cool

5/5
2018-04-18

Awesome customer service

"Very professional and determined to correct/solve my problem even though it was I whom created the problem to begin with! Looking forward to Receiving my laptop."

Helpful Cool

5/5
2018-04-17

Awesome customer service

"Worked with Keith from Customer Service as I did not have my physical newegg account. We conference in Symphony and Keith was very helpful and patient in helping me get the issues resolved. The dedication and delivery of resolving the issue at hand was one of the easiest and smoothest resolution I as a customer could ask for. No run by Keith around to reference me to another department whatsoever. I highly recommend all customer service rep to learn from Keith on resolving customers issue. "

Helpful Cool

5/5
2018-04-17

Just Wonderful

"My Customer Service Representative was wonderful to talk to, he helped me find the information I was looking for (even with it being almost half a decade old), and offered very pleasant conversation while he searched for what I needed! "

Helpful Cool

5/5
2018-04-17

Great service

"Needed to return an item because it was not compatible with my new motherboard. The expansion card manufacturer recommended a different card. I am returning the card that is not compatible and will buy, from newegg the recommended card. I will get a credit for the old card and will apply that to the replacement card. The service rap. was excellent!!!!!!!"

Helpful Cool

5/5
2018-04-17

Newegg Customer Service is the best in the business because of their qualified representatives!

"Newegg Premier Customer Service Representative Irma I. Arellanes, is an asset to the Newegg Company, and a credit to the Customer Service Team! She listened to me quietly, then she answered all of my questions and addressed all of my concerns. She is the Consummate Professional; patient, polite, respectful, personable and efficient. It's refreshing and reassuring to know that there are those rare few that actually enjoy helping others, being the best they can be, and going the extra mile for you. Irma should be commended for her efforts; she has restored my faith in the Customer Service Industry. Keep up the great work Newegg! You have in me, another very satisfied, and loyal customer.
L. Sein
Staten Island, NY
"

Helpful Cool

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