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All 3 customer reviews

All 3 customer reviews

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Bolt Depot


Will order from them again - a recommended vendor.

Ordered an off the beaten track stainless steel screw - they had it in stock and sent it promptly: The interaction was seamless and simple. All done online.




Day 1: Ordered... Day 3 (2 days later): filled out an online customer service form due to non-communication and status still listed as processing... Day 4: called due to no response - asked what processing meant - person said "it is being processed" (hmmmm... that helped), got more specific in my questions and received the exact same response - asked when I might be expected to receive it "when it is processed." - Even more questioning yielded that they were waiting for the credit card to be charged - and then... he later slipped up and told me that the credit card is only charged when it is shipped: Canceled order, told the person that I would write bad reviews of their company and he did not seem even the least bit surprised and did not offer ANY type of apology. Perhaps he interpreted my non-confrontational and calm demeanor as someone who was not deserved of an apology Customer service apparently is not well understood by this company.




Conscientious service over the phone. Took initiative to contact manufacturer regarding questions I had. Drop shipped directly from manufacturer... had the product the very next business day!

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